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fundamentals of public relations
Ronald M. Quileste, School of Education, February 2016
nature of
?
Communication may be
defined as a process
concerning exchange of
facts or ideas between
persons holding different
positions in an organization
to achieve mutual harmony
?
ELEMENTSOFTHE
COMMUNICATION
Process
1
1 SENDER
2
2 IDEAS
3
ENCODING
3 ENCODING
3 ENCODING
4
COMMUNICATION
CHANNEL
4 COMMUNICATION CHANNEL
4 COMMUNICATION CHANNEL
5
RECEIVER
5 RECEIVER
5 RECEIVER
6
DECODING
6 DECODING
7
FEEDBACK
7 FEEDBACK
?
Yourabilitytocommunicate
effectivelyincreases
productivity,bothyoursand
yourorganization
Withgoodcommunicationskills,you
cananticipateproblems,make
decisions,co-ordinateworkflow,
superviseothers,develop
relationshipsandpromoteproducts
andservices
Communicationactsas
tool forthe effective
workrelated flowof
information
Youcanshapetheimpressionsyouandyour
companymakeoncolleagues,employees
,supervisors,investors,andcustomersin
additiontoperceivingandrespondingtothe
needsofthesewithouteffectivecommunication
,peoplemisunderstandeachotherand
misinterpretinformation
Ideas misfire or fail to gain
attention andpeople and
companies flounder
Yourorganizationsneedforeffective
reachofcompanynameandpublic
promotionsarebasedoneffective
promotionalmaterialsuchas
advertisements,billboards,onlineadd,
postersetc.areallcommunicatedfor
effectivemessagedeliveryandmeaning
Givingadviceisbasedon
individual-orientedandwork-
oriented,adviceshouldnotgiven
tothepersonforpinpointinghis
mistakesratheritshouldbe
helpfulforhisimprovement
Effectiveadvicepromotes
understandinganditcanbea
twowayprocessifthe
subordinatestaffgiven
freedom
Orderisanauthoritative
communicationpatternandit
isdirectivetosomebody
alwaysasubordinatetodo
something
Orderswillbewrittenandoral
orders,generalandspecific
orders,proceduraland
operationalorders,mandatory
anddiscretionaryorder
Order should be clear and
complete ,execution
shouldbe possible and
given in a friendly way
Suggestion is supposed to
be very mild andsubtle
formofcommunication
Suggestionsarewelcomedfor
itisnotobligatorytoaccept
them,itcanbevoluntaryand
anonymousandsubmitted
throughsuggestionboxes
Persuasionmaybedefinedasan
effort‘toinfluencetheattitudes
,feelings,orbeliefsofothers,or
toinfluenceactionsbasedon
thoseattitudes,feelings,or
beliefs
Educationisaveryconscious
processofcommunication,it
involvesbothteachingand
learningbywhichorganizations
providetotheiremployeesinthe
formoftraining
Education is given for
management , employees
and outside public
Iftheemployeesdonotabideby
thenormsoftheorganization
warningisapower
communicationtoolanditcanbe
generalandspecific
Specific warning should
be administered in
private and after
thorough investigation
The aim of the
warning should be the
organization
betterment
Morale stands formental
health andit is a sum of
several qualities like
courage, resolution ,
confidence
High morale and
effective performance
go hand to hand
Motivationisaprocessthat
accountforanindividual
intensity,direction,and
persistenceofefforttowards
attainingagoal
Communication’smainideaistogive
andreceiveinformationbecause
managersneedcomplete,accurate
andpreciseinformationtoplanand
organizeemployeeneedittotranslate
planningintoreality
Information will
cover all aspects of
the business
Counseling is given to
solve employees mental
stress and improve the
employees productivity
Finally discipline is the
foremost part of any
business communication
Thevariousdisciplinarycodes
areeffectivelycommunicated
toemployeesthrough
disciplinarycodes
?
Communication generally
and mass communication in
particular has a great deal
to serve a diversity
of purposes human beings
have always wished to
achieve
The strong effects of
striving to achieve
purposes of human
communication are visible
and helped bring harmony
of living in a number of
ways
EFFECTS OF
COMMUNICATION
Discovery
The immediate effect of
communication is to discover
something – from an individual to
an idea to physical exploration –
as a consequence of generating
a message
Relationship
Next to discovering, the
most important effect of
communication is to create
relationship with people
and things around
Helping Out
Others
Hallmark of communication
effects has been the human
effort to provide assistance to
other fellow beings
At a lower scale as well, a
piece of communication
works miracle to save lives
of many
Stimulation
An advice from a teacher
may effect into activating
students to work more
seriously, or conduct
research on a given topic
Relaxation
Among effects of
communication one huge area is
the relief which is effective when
an exchange of ideas or even
receiving of messages is done in
common life
Social Growth
Growth of social values, physical
structures and increase in the
overall intellectual level of a
society are result of the net
effect it receives from the every
day communication
Time and
Space
Effects of communication are
not limit to present day
activities but as a matter of
fact they go beyond the limits
of time and space
Most scientific inventions, like
radio, are the result of a multiple
pieces of communication made
by scientists over a period of 150
years
?
Common barriers
Categorization of
barriers
CommonBarriersto
Effective Communication
1
The use of jargon
1 Theuseofjargon
Using over-complicated,
unfamiliar and/or
technical terms
2
Emotional barriers
and taboos
2 Emotionalbarriersandtaboos
Some people may find it difficult
to express their emotions and
some topics may be completely
'off-limits' or taboo
3
Lack of attention,
interest, distractions, or
irrelevance to the
receiver
3 Lackofattention,interest,distractions,or
irrelevancetothereceiver
Ineffective listening lead to
misunderstandings and a
breakdown in communication
4
Differences in
perception and
viewpoint
4 Differencesinperceptionandviewpoint
Differing perceptions,
beliefs and attitudes of
people often lead to
miscommunication or
standoffs
5
Physical disabilities such
as hearing problems or
speech difficulties
6
Physical barriers to
non-verbal
communication
6 Physicalbarrierstonon-verbalcommunication
Not being able to see the non-
verbal cues, gestures, posture
and general body language can
make communication less
effective
7
Languagedifferencesand
the difficultyin
understandingunfamiliar
accents
8
Expectations and
prejudices which may lead
tofalse assumptions or
stereotyping
8
Expectationsandprejudiceswhichmayleadto
falseassumptionsorstereotyping
People often hear what they
expect to hear rather than what
is actually said and jump to
incorrect conclusions
9
Cultural
differences
9 Culturaldifferences
The norms of social
interaction vary greatly in
different cultures, as do the
way in which emotions are
expressed
Categories of
communicationbarriers
SIXRULESOFEFFECTIVE
COMMUNICATION
SIXRULESOFEFFECTIVE
COMMUNICATION
’
Thank You
Namaste!!
REFERENCES
REFERENCES

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