1. Rona Karton Elias
Columbia, MD 21046
(410) 598-1056
rke1129@verizon.net
Licensed Graduate Social Worker/Electronic Healthcare Specialist
Extensive experience in creating, implementing and advocating for program driven initiatives
Results oriented manager focused on optimizing operating efficiencies and increased
awareness of products and services. Demonstrated leader in fostering relationships with inter-
disciplinary teams. Collaborator on best practices for patient/client outcomes.
Client / Patient
Relationship Building
Organizational Development &
Management
Marketing & Community
Outreach
Patient Advocacy Results Oriented Public Speaking
Customer Service Consensus Builder Training
Case Management Team Player Research of Demographics
National Account Management Strategic Planner
Workplace System Flow Design
Telemarketing
Professional Experience
ALZHEIMER’S ASSOCIATION GREATER MARYLAND CHAPTER, Timonium, MD Present
Volunteer – Helpline
Trained on core competencies, guidelines and procedures, caregiver issues, components of intake of
call, documentation and familiarization with office and online resources required for working the Helpline.
Provide empathic listening to determine the immediate needs of the callers and their ongoing challenges
to address them accordingly.
Volunteer – Presenter of “Know the 10 signs: Early Detection Matters”.
Conduct workshops among a variety of groups, interact with audience to answer questions and
communicate follow-up referrals to the respective departments within the chapter. Attend workshops to
strengthen depth of knowledge with a diverse group of healthcare professionals, educators in current
research and clinical trials.
VETERANS AFFAIRS MEDICAL CENTER, Washington, DC
Volunteer – Palliative and Hospice Unit 2012
Visit patients and explore exploring issues surrounding illness and outside stressors. Provide emotional
and educational support about Hospice. Sit and provide support for patients and families when patient is
at end stage of life.
Volunteer – Geriatric Outpatient Clinic 2011
Greeted patients and assisted in navigating the department procedures of the Geriatric Clinic and other
department’s services when needed. Reported to the director of the clinic and responsibilities included
tracking requests from nursing/rehabilitation facilities along with scanning medical records outside VA
onto the VA EHR system. Worked in conjunction with the nurse office manager to streamline the flow of
activities to include the clinic being used as a teaching facility for George Washington University and
Howard University fellowship doctors.

2. Rona Karton Elias
Professional Experience Page Two
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Volunteer – Department of Polytrauma 2010
Redesigned and streamlined inventory lists for three groups within the Department of Polytrauma
decreasing redundancies and errors. Greeted patients and served as trouble shooter for new patients by
assisting in coordination of appointments. Co-ordinated patient flow for the Wheel Chair and Amputee
Clinic.
FRANKLIN SQUARE HOSPITAL, Baltimore, MD 2007 - 2008
Psychosocial Oncology Counselor
Collaborated on evidence-based practice intervention in conjunction with multi-disciplined team for
cancer patients and their families. Assisted in improving access for patient’s medical, disability and
pharmacy assistance programs. Educated all new patients and their families on transitioning to hospice
care. Conducted Psychosocial Assessments. Developed framework for a “Caregiver Support Group”.
KIDS PEACE, Columbia, MD 2006 - 2007
Family Consultant
Identified and advised on issues pertaining to clients’ foster care family placement and selection of
therapist. Initiated and engaged with educational, medical and psychological professional to develop
quarterly IEP’s and ISP’s. Successfully interfaced and negotiated with health entities to evaluate and
prescribe hearing aids at no cost and Medicaid accepted dental care for foster children with special
needs.
Other Employment
ARBITRON, Columbia, MD 2002 - 2007
Panel Relations Specialist
Analyzed data, coached panelists in selected markets who participated in media survey commitment.
Utilized “real time” technology that measured and tracked consumer patterns in media listening and
viewing to evaluate efficacy of sample group.
LOVE & QUICHES DESSERTS, Freeport, NY 1997 - 1999
National Accounts Manager
Developed client specific initiatives for expanding business and introducing specific products targeted
markets. Hired and supervised outsourced sales team in achieving sales goals.
BORDEN FOODS CORPORATION, Columbus, OH 1995 - 1997
National Accounts Manager
Created strategic plans for national foodservice accounts east of the Mississippi.
Communicated and coordinated efforts between the Borden R&D team and the National Account’s
product and menu development staff.
COLOMBO INC., Andover, MA 1989 - 1994
Senior National Accounts Sales Manager
Managed foodservice contract management companies throughout the United States.
Negotiated and executed contracts, developed and implemented national equipment programs.
Trained sales managers on selling into and servicing national accounts.

3. Rona Karton Elias
Professional Experience Page Three
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Education & Licenses
HITECH Grant EHR Specialist Six Month Certification Program-CCBC, Essex MD 2012
District of Columbia Licensed Graduate Social Worker 2009
Maryland Licensed Graduate Social Worker 2008
Master of Social Work (MSW), – University of Maryland, Baltimore, MD 2008
Bachelor of Science (BS), Sociology – University of Maryland, College Park, MD 1974
Professional Development
• Center for Deployment Psychology – “Addressing the Psychological Health of Warriors and Their
Families: PTSD, Depression and TBI including 2 day workshop each for CPT and PET”
Certification
• FEMA Certification in ICS-100.b, IS-700.a, Disaster Preparedness For Hospitals and Healthcare
Organizations Within The Community Infrastructure, Bioterrorism: Mass Prophylaxis
Preparedness & Planning and Terrorism & Violent Crime: Current Threats To First Responders
• Rapid Psychological First Aide presented by the Johns Hopkins School of Health
• EPLEX Transportation Accident Drill
• Covey Leadership – “The 7 Habits of Highly Effective People” Certification
• American Management Association – “National Accounts Management” Certification
• Social Work Continuing Education information available upon request
Affiliations & Other Activities
• MD Responds-Maryland Professional Volunteer Corps, Medical Reserve Corps Registry
• National Association of Social Workers
• Alzheimer’s Association Greater Baltimore MD Chapter
• “I Can Cope” American Cancer Association Facilitator
• Montgomery Hospice – Three Years Volunteer conducting home visits and working in 14 bed
facility
• Sjogren’s Syndrome Foundation
• University of Maryland, College Park, MD. Terrapin Club Athletics