Teams are built on trust, leadership, cooperation, and open communication. This handout accompanied a presentation done at the New York Library Association conference in 2016.
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Building Effective Teams Tips Improve Communication Trust
1. Ron KirsopÂ
Building Effective Teams â11/04/16Â
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1 | Common Traits of Dysfunctional TeamsÂ
Dysfunctional Team Membersâ:
1. Lack trust
2. Avoid conflict
3. Struggle to commit to collective decisions
4. Lack accountability
5. Are more focused on their personal success than the success of the team
2 | Questions to Help Develop Effective TeamsÂ
Mission, Values, and Goalsâ:
1. What are your organization's mission, values, and shared goals?
2. Do your mission, values, and goals align with how your team serves your community?
3. Are the mission, values, and goals clear and understood by all team members?
Choosing the Right Peopleâ:
1. Do job descriptions and responsibilities align with the organizationâs mission?
2. What are the priorities used when hiring (mission, experience, availability, etc.)?
3. Does your onboarding and evaluation process support healthy team participation?
Positive Internal Communicationâ:
1. How does your team primarily communicate (person-to-person, email, phone)?
2. Is the primary form of communication working for a majority of team members?
3. Is communication in your organization always positive and respectful?
4. Do people ask clarifying questions when needed?
5. Do team members listen to each other?
Handling Conflictâ:
1. Do leaders handle conflict when it arises?
2. How long does it take to handle most conflicts?
3. How frequently do conflicts arise?
4. How are conflicts currently resolved? Could this process be improved?
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2. Trust and Leadershipâ:
1. Do team members trust one another?
2. How do team leaders/managers model good behavior?
3. Do team members communicate openly about issues and upcoming events?
4. How are mistakes handled? Are they used as learning opportunities for the entire team?
3 | Tips for Handling ConflictÂ
Four Goals for a Conflict Resolution Conversationâ:
1. Listenâ: Understand what the other person feels and respect their point-of-view
2. Speakâ: Tell them how you feel and your point-of-view
3. Discussâ: Is there a way both parties can come together for mutual benefit?
4. Commitâ: Once something is agreed upon you make a commitment to follow through
Listening in a disarming way
1. Be Quietâ: Donât interrupt; let the person say what they need to say
2. Encourage Themâ: Let them know youâre listening and you want them to continue
3. Check your Understandingâ: Summarize what they said - âso, what Iâm hearing isâŠâ
4. Validate Their Reasoningâ:â âLet them know their points make sense
4 | Actionable AdviceÂ
â Lead by Example: âIf youâre a team leader and you wish to build respect and trust you must be
willing to show your vulnerabilities.
â Set Clear Goals and Follow Them: âSet public goals and quality standards. Insist these goals be
followed with simple and regular progress reviews. This will help keep everyone focused and
encourage accountability.
â Donât Talk About Flaws, Talk About Change:â When you approach an employee about a trait
they lack, present the issue as an opportunity to grow as an employee and change for the
benefit of the team instead of highlighting it as a flaw.
â Create a Team Charter:â A document that outlines the purpose of the team as well as each
personâs role on the team. Present this to the team and encourage questions and suggestions
as the team continues to work together. This can also include communication âground rules.â
â Consider Organizing Team Building Exercises: âIf implemented correctly these exercises can
help a team âlevel-upâ in areas of trust, leadership, and communication.
â Read About Team Buildingâ: There are tons of books, websites, and articles dedicated to
building, maintaining, developing, and leading teams. Take time to understand your current
team dynamic and research how to make it better. Â
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