1. Ronald Dale Brunton
email: brunton.ron@gmail.com
Summary
A results oriented professional, demonstrating a high level of initiative, with diversified education and
experience in the IT industry. Skilled in enterprise-level network maintenance, troubleshooting, and
resolution of technical issues in both commercial and enterprise environments. Extensive experience with
installation, maintenance, and repair of personal computers, software and all peripheral hardware.
Welcomes new challenges with the problem solving ability and the motivation necessary for success. Has
the capability of producing a significant contribution to earnings, combining the necessary administrative,
technical, analytical, and communication skills to successfully complete projects on target. Effectively
organizes,coordinates and accomplishes assignments,with a consistentrecord ofsuccessful contribution in
each assignment.
Experience
West IP communications Network Operations Center, Louisville . KY
Client Engineer I (Aug-2012 – Present)
 Extensive WAN engineering experience
 Extensive experience in troubleshooting,Turning up,and testing T1, T3 and Metro E circuits over
both copper and fiber mediums – Has executed over 1000 turn ups with 100% success rate
 Gained thorough troubleshooting skills in BGP related issues
 Extensive experience with adding and troubleshooting the addition ofdevices to Solarwinds and
Cirrus
 Demonstrates very developed network troubleshooting skills,especiallyregarding all common
types of WAN circuits,demarcation equipment,Switches,routers,and Media convertors
 Has a greatdeal of experience writing and correcting Router configurations to suitdesigns and
address issues to bring aboutresolution
 Shows exceptional communication skills both with customers and associates and in documentation
 Has extensive knowledge and experience in working directly with major carriers,LECs,and onsite
technicians displaying professionalism, personable disposition, and decorum
 Lead the Test and Turn Up team within the NOC, training other engineers on the details ofthe task
 Revised and developed training documents involved in the practice and procedures ofTTU tasks
 Helped to refine and develop methods and procedures to advance efficiency and proficiency in the
execution of test and turn up of WAN circuits
 Provided directtelephone supportto West IP customers,contacting us with telephony,user build,
network performance,and LAN related issues
 Well versed in building telephonyuser profiles on the Broadsoft/M6 and Cisco telephonyplatforms
Insight Communications Network Operation Center, Louisville, KY
NOC Tier III Technician (Dec-2005 – Jun-2009)
 Monitoring of expansive hybrid fiber/coax Commercial Cable modem infrastructure for both business
and residential services
 Coordinating and executing scheduled and emergencymaintenance on both the commercial business
and residential service sides ofthe cable modem network infrastructure
 Diagnostics and Troubleshooting in response to failures in the network infrastructure,and deploying
personnel onsite to assistthe NOC in executing trouble remedying measures
 Operational surveillance ofcomplete Cable modem,Telephony,and Television networks acros s an
expansive multi-state area

2.  Resolution ofemail platform issues down to individual customer troubles byway of direct administration
in the back end of the email platform,in response to tickets submitted by Tier II personnel via the
RemedyTicketing System
 Resolution ofcable modem issues for single customers beyond the administrative scope ofTier II
personnel,byway of privileged administrative access to CMTS and provisioning platforms
Insight Communications Call Center , Louisville, KY
Tier II Technician (Apr-2004 – Dec-2005)
 Assisting Residential Cable Modem service subscribers with all technical issues and or questions
related to the use of Insight’s Internetservices
 Resolving any and all of caller’s cable modem connectivityissues through standard and creative
troubleshooting methods
 Assisting and advising customers regarding routing and PC issues
 Documentation ofcustomer cases citing problem,troubleshooting steps undertaken and resolution of
issues and keeping management abreastofany trending issues.
 Escalating issues beyond Tier II administrative level to Tier III via RemedyTicketing system for further
troubleshooting.
Computer Outlet, Inc., Louisville, KY
Computer Technician / Sales (Feb-1998 – Feb-2002)
 Responsible for consulting,maintenance,repair and troubleshooting for a computer service business
including,effectively promoting the services ofthe business.
 Skilled in installation and configuration ofWindows 2000 Professional and Server Operation Systems,
Windows NT, 95 & 98, and all major Microsoft application software
 In-depth knowledge and hands-on experience with computer hardware ofvarious architectures
 Perform hardware installation for desktop and notebook PCs,install and upgrade software.
 Coordinate all aspects relative to installation ofcomputer systems for new accounts.
 Provide on-site service and technical supportfor various PCs.
 Perform hardware upgrades for desktop PCs,notebook PCs,and networks.
 Evaluate malfunctions and resolve problems,maintaining computer system equipmentfiles and
performing preventative maintenance.
 Consistentlyincrease customer base as a resultofeffective presentations and a thorough follow-up
program.
Additional Experience
Real Help PC (2002-2004 & 2009-2012)
United Parcel Service (1998)
Education
CCNA - Cisco Certified Networking Associate
September 2013
University of Louisville, Louisville,KY
Computer and general Arts & Sciences courses,09/96 – 01/98
3.96/4.00 GPA