UC9 - Practice Entrepreneurial Skills in the Workplace Driving.docx

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COMPETENCY-BASED LEARNING MATERIAL
Sector : AUTOMOTIVE AND LAND TRANSPORT
(21st
CENTURY)
Qualification Title : DRIVING NCII
Unit of Competency : Practice Entrepreneurial Skills in the
Workplace
Module Title : Practicing Entrepreneurial Skills in the
Workplace

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LIST OF COMPETENCIES
Competency
Number
Unit of Competency Module Title Code
1
Participate in
workplace
communication
Participating in
workplace
communication
400311210
2
Work in team
environment
Working in team
environment
400311211
3
Solve/address
general workplace
problems
Solving/addressing
generalworkplace
problems
400311212
4
Develop career and
life decisions
Developing career
and life decisions
400311213
5 Contribute workplace
innovation
Contributing
workplace
innovation
400311214
6
Present relevant
information
Presenting relevant
information
400311215
7
Practice
occupationalsafety
and health policies
and procedures
Practicing
occupational safety
and health policies
and procedures
400311216
8
Exercise efficient
andeffective
sustainable
practices in the
workplace
Exercising efficient
and effective
sustainable
practices in the
workplace
400311217
9
Practice
entrepreneurial
skills in the
workplace
Practicing
entrepreneurial
skills in the
workplace
400311218

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HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module; PRACTICING ENTREPRENEURIAL SKILLS IN THE
WORKPLACE. This module contains training materials and activities for you to complete.
The unit of competency PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE contains the knowledge, skills, attitudes required for DRIVING NC II.
You are required to go through a series of learning activities in order to
complete each learning outcomes of the module. In each learning outcome, are
Learning Experiences, Information Sheets, Self-Checks, Answer Key, Task Sheet,
Operation Sheet, Job Sheets and Reference Materials for further reading to help you
better understand the required activities. Follow these activities on your own. Answer
the self-check at the end of each learning outcome. If you have questions, please don’t
hesitate to ask your facilitator for assistance.
The goal of this training is the development of practical skills. To gain these skills,
you must learn basic components and terminology. For the most part, you’ll get this
information from the Information Sheets.
This module was prepared to help you achieve the required competency in
PRACTICE ENTREPRENEURIAL SKILLS IN THE WORKPLACE. This will be the source
of information to acquire knowledge and skills in this particular competency
independently and at your own pace with minimum supervision or help from your
instructor.
Remember to:
Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Suggested references are
included to supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He/she is
there to support you and show you the correct way to do the things.
Your trainer will tell you about the important things you need to consider when
you are completing activities and it’s important that you listen and take notes.

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You will be given plenty of opportunity to ask questions and practice on the
job. Make sure you practice your new skills during regular work shifts. This way
you will improve your speed and memory and also your confidence.
Talk to more experience workmates and ask for their guidance.
Use the self-check questions at the end of each section to test your own progress.
When you have completed this module and you feel confident that you have had
sufficient practice, ask your Trainer to evaluate you. The result of your assessment will
be recorded in your Progress Chart and Accomplishment Chart and also to your Trainees’
Record Book.
Recognition of Prior Learning (RPL)
You may have some of the knowledge and skills covered in this learner’s guide
because you have:
- Been working for some time.
- Already completed training in this area
If you can demonstrate to your trainer that you are competent in a particular skill,
you don’t have to do this same thing again.
If you have qualification or Certificate of Competence from previous training, show
it to your trainer. If the skills you acquired are still relevant to the module, they may
become part of the evidence you can present for RPL.

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MODULE CONTENT
Qualification : Driving NCII
Unit of Competency : Practice Entrepreneurial Skills in the Workplace
Module Title : Practicing Entrepreneurial Skills in the Workplace
Module Description : This module covers the outcome required to apply
entrepreneurial workplace best practices and implement cost-effective operations.
Nominal Duration : 4 hours
Learning Outcomes :
At the end of this module you MUST be able to:
1. Apply entrepreneurial workplace best practices
2. Communicate entrepreneurial workplace best practices
3. Implement cost-effective operations
Assessment Criteria:
 Good practices relating to workplace operations are observed and selected
following workplace policy.
 Quality procedures ad practices are complied with according to workplace
requirements.
 Cost-conscious habits in resource utilization are applied based on industry
standards.
 Observe good practices relating to workplace operations are communicated to
appropriate person.
 Observed quality procedures and practices are communicated to appropriate
person.
 Cost-conscious habits in resource utilization are communicated based on industry
standards.
 Preservation and optimization of workplace resources is
implemented in accordance with enterprise policy.
 Judicious use of workplace tools, equipment and materials are observed according
to manual and work requirements.
 Constructive contributions to office operations are made according to enterprise
requirements.

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 Ability to work within one’s allotted time and finances is sustained.
LEARNING OUTCOME SUMMARY
LEARNING OUTCOME #1 Apply Entrepreneurial Workplace
Best Practices
CONTENTS:
• Workplace best practices policies and criteria
• Resource utilization
• Ways in fostering entrepreneurial attitudes:
PERFORMANCE CRITERIA:
1. Good practices relating to workplace operations are observed and
selected following workplace policy.
2. Quality procedures and practices are complied with according to
workplace requirements.
3. Cost-conscious habits in resource utilization are applied based on
industry standards.
CONDITIONS:
The following resources should be provided to trainees:
- Workplace
- CBLM
- Manuals and references
ASSESSMENT METHOD:
• Written/Oral Examination

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LEARNING OUTCOME #2
Communicate
EntrepreneurialWorkplace
Best Practices
CONTENTS:
• Communication skills
• Complying with quality procedures
• Following workplace communication protocol
1. Observe good practices relating to workplace
operations arecommunicated to appropriate person.
2. Observed quality procedures and practices are
communicated toappropriate person.
3. Cost-conscious habits in resource utilization are
communicatedbased on industry standards.
CONDITIONS:
The following resources should be provided to trainees:
- Simulated to actual workplace
- CBLM
- References and manuals
ASSESSMENT METHOD:
• Observation with Oral questioning

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LEARNING OUTCOME #3
Implement Cost -
EffectiveOperations
CONTENTS:
• Optimization of workplace resources
• 5S procedures
• Criteria for cost-effectiveness
• Workplace productivity
• Impact entrepreneurial mindset to workplace productivity
1. Preservation and optimization of workplace resources
isimplemented in accordance with enterprise
policy.
2. Judicious use of workplace tools, equipment and
materials areobserved according to manual and work
requirements.
3. Constructive contributions to office operations are
madeaccording to enterprise requirements.
4. Ability to work within one’s allotted time and finances is
sustained.
CONDITIONS:
Trainees must be provided with the following:
• Simulated to actual workplace
• References and manuals
• Module
ASSESSMENT METHOD:
• Observation with Oral questioning

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LEARNING EXPERIENCES
Learning Outcome #1 Apply entrepreneurial workplace best practices:
Learning Activities Special Instructions
Read Information Sheet 9.1-1 on
Workplace best practices policies
andcriteria
Answer Self-Check 9.1-1 and
compare your answer to Answer
Key9.1-1
Read Information Sheet
9.1-2Resource utilization
Key9.1-2
Read Information Sheet 9.1-3
on Ways in fostering
entrepreneurial attitudes:
Patience, Honesty, Quality
consciousness, Safety
consciousness,Resourcefulness
Key9.1-3

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INFORMATION SHEET 9.1-1
Apply Entrepreneurial Workplace Best Practices
Learning Objective: After reading this information sheet, you should be able to apply
entrepreneurial workplace best practices.
INTRODUCTION
A happy workplace is a huge asset. In such places, something happens that
transcends policies and practices. It isn’t what the companies are doing; it is how their
leaders are doing it. Best workplace practices include the day to day relationships that
the employees experience, and not a checklist of policies, programs and benefits.
Workplace best practices:
1. Provide Clear Expectations
People get frustrated and demotivated when they don’t know exactly what is
expected of them. Encourage your team to ask questions. Ensure the communication is
clear, specific and without any doubts.
2. Give People the Opportunity To Use Their Skills
Frustration and boredom are counterproductive so you need to align jobs with
people with the right skills. Uncover the special skills people could be using, and
experiment with projects and roles to get the alignment right. You need to recognize
talent and use it. If a person is recruited for a role and then not given the opportunity to
use their skills, they will not deliver their best work and may leave.
3. Support Your Team
There are many workplaces where managers don’t care about their people and
make no effort to show interest. This is bad word of mouth. One should know about
their staff: what is happening in their lives, what motivates them, and offering assistance
when they are overloaded.

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4. Encourage People to Contribute Ideas And Get Involved In Decisions
Involving people, asking their opinions and listening to their advice and feedback
makes a huge difference to them and will provide an environment that is open to
innovation and improvements.
5. Encourage Feedback and Recognition
Managers are leaders without the title, so being open to feedback, and giving
positive and constructive feedback is a great way to establish an honest open feedback
culture. Encourage day-to-day feedback discussions and the establishment of
recognition systems.
6. Do people have fun at work?
Everyone needs a downtime from work. This could be a casual day, afternoon
break with a difference like culturally focused food, trivia competitions, team outing, etc.
You need to find a way to build this in as a regular part of your workplace.
7. Encourage learning and development
You need to promote learning, and opportunities to develop new skills. People
need to know there is the time to do it, and a positive emphasis on gaining new skills
and learning from mistakes. Learning is about developing new skills and improving
the ones you have. Give people the opportunity to continuously grow, learn, explore,
innovate and you will have the best team ever!
8. Create a great workplace from an employee’s view.
A great workplace is one where they:
 Trust the people they work for.
 Have pride in what they do.
 Enjoy the people they work with.
Trust is the defining principle of great workplaces — created through
management’s credibility, the respect with which employees feel they are treated, and
the extent to which employees expect to be treated fairly. The degree of pride and levels

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of authentic connection and camaraderie employees feel with one are additional
essential components.
SELF CHECK 9.1-1
Enumerate your answer to the question below. Write it in your quiz notebook.
1. What are the workplace best practices?
2. How can you create a great workplace?

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Answer Key to 9.1-1
1. Workplace best practices:
 Provide clear expectations
 Give people the opportunity to use their skills
 Support your team
 Encourage people to contribute ideas and get involved in decisions
 Encourage feedback and recognition
 Do people have fun at work?
 Encourage learning and development
 Create a great workplace from an employee’s view
2. Create a great workplace from an employee’s view by:
 Trust the people they work for.
 Have pride in what they do.
 Enjoy the people they work with.

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Resource Utilization
Learning Objective: After reading this information sheet, you should be
able to utilize the resources with less wastage.
INTRODUCTION
Resource utilization can be a difficult objective, but it shouldn’t give project
leaders nightmares as they watch in horror as their projects veer off- track, and their
portfolios fail to generate return of investment (ROI).
What is Resource Utilization?
Resource utilization is a metric that shows on how much you’re your team
members spend on various tasks. While there are multiple ways to measure resource
utilization, the simplest and most common method is by taking the actual number of
hours worked by a resource, and dividing it by the total number of hours that the
resource could have worked. It refers to the process of planning the project and making
the most of the available resources in the company.
Lower-than-expected resource utilization often indicates that the project is over-
staffed, or that incomplete tasks are blocking other scheduled tasks. If any of these
tasks fall along the critical path, then deadlines will be missed, deliverables will be
delayed, and costs will rise.
Higher-than-expected resource utilization might not be good news, either. Instead
of indicating that resources are being more efficient and productive, it could mean that
the project is under-staffed — or might even be in crisis.
Obviously, the goal is to optimize resource utilization. Granted, this is easier said
than done; especially on complex, multi-faceted projects. However, it’s certainly not a
case of dreaming the impossible dream.

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To that end, here are Five Best Practices for Resource Utilization:
1. Start by Creating a Global Pool of Resources
Before allocating individual resources to specific projects, it’s wise to take a step
back and create a global inventory pool that is comprised of resources that are currently
needed, and of the anticipated resources that will be required for projects coming down
the pipeline. This inventory helps project leaders know whether it is necessary to dial-up
recruitment efforts, as well as determine resource constraints that could (and probably
will) impact project deadlines and delivery dates.
2. Leverage Full Visibility to Allocate Resources
Once a global inventory pool has been created, project leaders should leverage
visibility to allocate resources based on availability and need. This visibility is driven
by project management software, and is characterized by the ability to look across
the entire project pool, quickly determine overall capacity, and compare current load
with future demand.
3. Create a Detailed Project Plan
New project managers — as well as non-project managers who have had the glory
of project management thrust upon them — may think that this best practice should
be at the top of this list. After all, shouldn’t project building start with the plan? The
short answer is no, it shouldn’t — although it often does.
The simplest, smartest, and most successful approach is (as described above) to
create an inventory of resources, and then assign individual resources to specific
projects as required. From there, the project manager (sometimes with support from the
resource manager) has the inputs required — i.e. people — to build a detailed and
above- all-else realistic project plan. Indeed, it frankly doesn’t matter how intricate a
project plan is, and whether the work breakdown structure is beautiful to behold. If the
plan isn’t realistic because it’s not aligned with available resources, then it is doomed to
fail before it starts.

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4. Inform and Schedule Resources
All project leaders know that they need to tell resources that their services are
required, and schedule them accordingly for tasks. However, what makes this process
time consuming and error-riddled is when it must be done manually through emails,
sending spreadsheets back-and-forth, and so on. Granted, on very small and simple
projects this isn’t too much of a burden. But on larger and more complex projects —
which is the norm in enterprise environments — trying to get on-site and remote
resources in the loop can be an exercise in frustration; and often, futility as well.
Using powerful (but easy to use) cloud-based project management software to
assign individual resources to specific work items is essential here, as it turns an uphill
and unwelcome challenge into a smooth, streamlined and largely automated process.
5. Monitor Under-Loading and Over-Loading
As noted above, resource imbalances in either direction are a major — and in
some cases, catastrophic — project threat. To mitigate this risk, project leaders need to
regularly monitor load and availability for all resources, and perform real-time balancing
that automatically updates schedules and budgets, and informs and re-schedules
resources as required.

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SELF CHECK 9.1-2
Answer the following questions briefly.
1. What is resource utilization?
2. What are the five best practices for resource utilization?
3. What is ROI?

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ANSWER KEY TO 9.1-2
1. Resource utilization is a metric that shows on how much you’re your team members
spend on various tasks.
2. Five best practices for resource utilization:
- Start by Creating a Global Pool of Resources
- Leverage Full Visibility to Allocate Resources
- Create a Detailed Project Plan
- Inform and Schedule Resources
- Monitor Under-Loading and Over-Loading
3. Return of investment

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Ways in Fostering Entrepreneurial Attitude
Learning Objective: After reading this information sheet, you should be able to identify
the ways in fostering entrepreneurial attitude
INTRODUCTION
Entrepreneurship is an attitude; it represents how you think and act. It's not just
a business term anymore; for more and more people, entrepreneurship is a way of life.
Ways in Fostering Entrepreneurial Attitude:
Patience
Fostering the virtue of patience in our organization make us better people for our
business and customers. Being patient means we treat other people with high regard,
and they will respond with loyalty and admiration to our brand.
Honesty
Making realistic judgment about the course which the company is taking can be
very difficult, especially for entrepreneurs who don’t have a co-founder. Entrepreneurs
must be honest with themselves about everything that is happening in their company. It
is important to judge realistically every aspect of the business – from finances
through product development to customer relationships.
Quality Consciousness
Implies awareness of yourself and the environment around you (including what
constitutes quality and high performance for people, processes and products – most
importantly, YOU). It also suggests that you must achieve alignment of your
consciousness with the consciousness of the organization, which will aid in full activity
and engagement of the senses. Your attention must be selectively focused onto what you
can accomplish in the present moment according to that alignment (which implies that

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you are able to effectively filter the rapid and voluminous streams of information coming
at you).
Safety Consciousness
Must be comprehensive. It must reach every operation, it must be evident at all
meetings; and, most of all, and it must be so instilled that all personnel in supervisory
positions will set good examples in safety to the personnel under them. Setting a good
example is a potent factor in reducing accidents and is proof of the safety consciousness
of the supervisor.
Resourcefulness
Is a mindset, and is especially relevant when the goals you have set are difficult to
achieve or you cannot envision a clear path to get to where you desire to go. With a
resourcefulness mindset you are driven to find a way. An attitude of resourcefulness
inspires out-of-the- box thinking, the generation of new ideas, and the ability to visualize
all the possible ways to achieve what you desire. Resourcefulness turns you into a
scrappy, inventive and enterprising entrepreneur. It places you a cut above the rest.

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SELF-CHECK 9.1-3
Modified True or False. Write TRUE if the statement is correct, if otherwise, underline
the word/s that make the statement incorrect and write the correct answer.
1. Fostering the virtue of honesty in our organization make us better people
for our business and customers.
2. Entrepreneurs must be honest with themselves about everything that is
happening in their company.
3. Implies awareness of yourself and the environment around you (including
what constitutes quality and high performance for people, processes and products
– most importantly, YOU).
4. Setting a good example is a potent factor in reducing accidents and is proof of
the safety consciousness of the supervisor.
5. Patience is a mindset, and is especially relevant when the goals you have
set are difficult to achieve or you cannot envision a clear path to get to where you desire
to go.

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ANSWER KEY TO 9.1-3
1. Honesty – PATIENCE
2. TRUE
3. TRUE
4. TRUE
5. Patience – RESOURCEFULNESS

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Learning Outcome #2 Communicate Entrepreneurial Workplace Best Practices
Read Information Sheet 9.2-
1 onCommunication Skills
in the Workplace
Key9.2-1
Complying with Quality
Procedures
Key9.2-2
on Following Workplace
CommunicationProtocol
Key9.2-3

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Communication Skills in the Workplace
Learning Objectives: After reading this information sheet, you will be able to
communicate entrepreneurial workplace best practices.
INTRODUCTION
Communication skill is a way to make interaction between people. Entrepreneurs
always try to improve their communication skills because it will assist them in sharing
their ideas and presenting them clearly and to constantly work in a better way with their
staff, team members, clients and colleagues.
The basic steps of communication are:
1. The forming of communicative intent to make a healthy relationship.
2. Message composition to make a healthy dialogue between two participants.
3. Message encoding to hide your personal or confidential thoughts in a message.
4. Transmit encoded messages in a sequence of signals using specific channels.
5. Checking reception of signals to ensure that they are active in communication.
6. Reconstruction of the original message and acknowledge on a particular chat.
7. Interpretation of previous messages and making a sensible reconstruction.
Presentation Skills for Entrepreneurs
Presentation skill is a way to represent your idea through pictures, but it needs
excellent communication skills too. Effective presentation can help your business in
growth. Once you explain everything digitally in a conference hall, everyone likes your
product.
A few steps which you should follow for convincing your target audiences are as
follows:
1. Before proceeding to the presentation, you should clear your objective in advance.
During a presentation, you can try to focus to a specific topic, so the users are
impressed with it and understand your key motive and take a decision.

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2. Practice your point of view in advance, so that you can be prepared for the target
audience at the time of the presentation. It is a big challenge to impress everyone, but
when you know the people, then you can give presentation as per their guidelines.
3. Self-confidence is the key to getting success; it means you must know your positive
points and limitations so that while presenting, you should use your qualities and try to
hide your weaknesses, so they don’t affect your presentation.

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SELF-CHECK 9.2-1
Answer the following questions.
1. What is communication skill?
2. What are the basic steps in communication?
3. What is presentation skill?

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ANSWER KEY 9.2-1
1. Communication skill is a way to make interaction between people.
2. Basic steps in communication:
• The forming of communicative intent to make a healthy relationship.
• Message composition to make a healthy dialogue between two participants.
• Message encoding to hide your personal or confidential thoughts
in a message.
• Transmit encoded messages in a sequence of signals using specific channels.
• Checking reception of signals to ensure that they are active in communication.
• Reconstruction of the original message and acknowledge on a particular chat.
• Interpretation of previous messages and making a sensible reconstruction.
3. Presentation skill is a way to represent your idea through pictures, but it needs
excellent communication skills too.

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INFORMATION 9.2-2
Complying with Quality Procedures
Learning Objectives: After reading this information sheet, you will be able to comply with
quality procedures.
INTRODUCTION
In its business sense, “compliance” refers to a company meeting its legal
obligations, often to protect the health, safety and welfare of others.
Complying with quality standards is no easy task, even with enough resources available
to manage them. Unfortunately, today’s difficult business climate has not changed the
tough quality standard requirements. These requirements take a significant amount of
time and resources to manage.
The good news is that successfully managing an organization’s quality
management system with scarce resources is possible when armed with the right tools.
Following are steps to help guide you in the quest achieving compliance to quality
standards.
1. Define the Real Requirements.
For each business process define what is really needed (specific outputs and
targets) to hit the objective of the process. Focus on what it will take to drive high
customer satisfaction and build this into your process. This includes minimizing the
number of steps required to get the targeted process successfully completed.
2. Discover ways to more easily meet quality management compliance.
3. Keep it Simple.
Keep business processes as simple as possible. Critically evaluate your processes.
Remove unnecessary meetings, consolidate approval steps, minimize the number of
approvers – focus on what the process is trying to achieve.
4. Document Everything.
Document the business process and have stakeholders review and approve each
step. This ensures expectations are set and that all are on the same page. It is easy to

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refer back to a written document as opposed to trying to remember what was verbally
agreed upon.
5. Check for Understanding.
Ensure that each process is understood by all participants. This is the key to
achieving quality results. If the process is documented, expectations are set, and all
stakeholders have agreed upon its content, there is only this step left. This is where
clear, detailed work instructions and training will be paramount to success.
6. Define Key Performance Indicators (KPI’s).
Critically examine what each process is trying to achieve, the required inputs and
the expected results. Document the drivers so as you examine the measures later you
can determine how to affect change.
7. Measure Results.
Measure consistently the KPI’s for each business process. Understanding the
results of a process in a timely manner allows for corrections to be made along. This
ultimately results in process optimization.
8. Assign Accountability.
Hold process owners accountable through goals and periodic, consistent review of
the KPI’s. The process owner will be much more motivated to ensure success if they are
being evaluated and ultimately compensated based on the success of their work.
9. Simplify then Automate.
Automate the high volume, high complexity business processes with software and
other appropriate tools. Complexity generally leads to errors. So, be sure to simplify
before automating a process. The return on investment for this effort is usually high as
workers will become more effective as they are able to focus on higher value-added
activities.
10. Leverage the Team.
Spread work around by involving process owners and let those owners lead their
individual processes. One of the ways to create leverage is to diversify, with people and
automated tools, so not too much of any given process is dependent on few individuals.

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The more involved with less to do, results in easy adoption and overall acceptance
quicker.
11. Evaluate Improvement Opportunities.
Develop a process to routinely evaluate applicable quality standards to look for
changes and identify opportunities for improvement. Understanding and acting
appropriately on trends allows organizations to stay at the forefront of innovation.
Continuous improvement results in optimization of the organization.
In conclusion, an organization’s chance of achieving or surpassing their
objectives is higher with a proper plan for software rollout. Beware of the pitfalls.
These pitfalls are not new. Embracing lessons-learned from experienced team members
or other organizations is critical to minimizing failures. Be honest about your resource
needs, particularly team member availability. Regular monitoring of your objectives
versus actual performance will ensure you get the most out of your investment.

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SELF-CHECK 9.2-2
1. Enumerate the steps in achieving compliance to quality standards.

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ANSWER KEY 9.2-2
1. Steps in achieving compliance to quality standards:
• Define the Real Requirements.
• Discover ways to more easily meet quality management compliance
• Keep it Simple.
• Document Everything.
• Check for Understanding.
• Define Key Performance Indicators (KPI’s).
• Measure Results
• Assign Accountability
• Simplify then Automate
• Leverage the Team.
• Evaluate Improvement Opportunities.

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Following Workplace Communication Protocol
Learning Objectives: After reading this information sheet, you will be able to follow the
workplace communication protocol.
INTRODUCTION
Companies need to minimize communication gaps, build alignment with all levels
of leadership, and ensure that employees receive consistent messages.
The Communication Protocol outlines the types of information to be
communicated to the organization, as well as identifying the person(s) responsible for
communicating particular topics. In addition, the audience, frequency, and suggested
communication vehicles are also outlined. Prominently displayed in all common areas
such as lobby’s and conferences, and distributed to all new hires, the Protocol ensures
that communications will align with the company’s key strategic priorities.
As importantly, the Protocol represents a set of company commitments to
employees:
• Leaders will be held accountable for fulfilling their communication responsibilities
and assessed on the effectiveness and timeliness of their communication.
• Employees will receive regular updates about the progress, initiatives, and
changes that affect them.
• And (most importantly for this step of the engagement process), each
communication milestone provides opportunities for employees to ask questions,
contribute ideas, and give or receive feedback.
In turn, the expectations for employees are clear. All employees are responsible to
share information and give feedback to help the company reach its goals, thereby

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reinforcing the desire for employees to communicate “up” and bolstering the mutual
commitment shared by employer and employee.
A Communication Protocol will reinforce that one’s culture needs to be one of mutual
commitment and high performance. All new hires should receive a copy of the protocol,
demonstrating the company’s promise to communicate on day one.
There are several benefits to implementing a communication protocol.
A communication protocol does all the following:
• Defines communication expectations for both employees and leaders.
• Builds consistency in communicating the firm’s mission, vision, values, and
strategy.
• Creates alignment with employees at all levels.
• Builds in circular communication. Circular communication includes
communication between those in a traditional hierarchy, such as the boss and
subordinate, as well as communication between business units and departments
and communication that leverages task teams and focus groups. In a healthy
circular communication culture, you’re also including 360 feedback assessments,
customer feedback, and feedback within the matrix relationship.
• Ensures shared accountability, from top to bottom.
• Helps ensure that messages are communicated 13 times, which is the number of
times some experts believe an employee needs to hear something to absorb it.
• Helps to leverage different communication venues and tools — for example, town
hall meetings, e-mails, vlogs (video blogs), department meetings, and so on. (You
can find out more about these venues and tools later in this chapter.)
• Helps connect all levels of your organization with your brand.
To build a communication protocol, you need a cross-sectional team of executives
(preferably including the “top dog”) along with a cross- sectional group of key influencers,
or connectors. The first thing this team should do is assemble a draft of the
communication protocol. (This will take the group anywhere from two to eight hours.)
With a finalized protocol in hand, the team’s next move is to build a plan to roll
out the protocol. This rollout should involve significant fanfare to generate excitement.

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SELF-CHECK 9.2-3
True or False. Write TRUE if the statement is correct and FALSE if the statement in
incorrect.
1. Defines communication expectations for both
employeesand leaders.
2. Builds consistency in communicating the firm’s
mission,vision, values, and strategy.
3. Creates alignment with employees at all levels.
4. Builds in circular communication. Circular
communication includes communication between
those in a traditional hierarchy, such as the
boss and subordinate, as well as communication
between business units and departments and
communication that leverages task teams and
focus groups. In a healthy circular
communication culture, you’re also including
360 feedback assessments, customer feedback,
and feedback within the matrix relationship.
5. Ensures shared accountability, from top to
bottom.
6. Helps ensure that messages are communicated
13 times, which is the number of times some
experts believe an employee needs to hear
something to absorb it.
7. Helps to leverage different communication venues
and tools — for example, town hall meetings, e-
mails, vlogs (video blogs), department meetings,
and so on. (You can find out more about these
venues and tools later in this chapter.)
8. Helps connect all levels of your organization with
your brand.

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ANSWER KEY 9.2-3
1. TRUE
2. TRUE
3. TRUE
4. TRUE
5. TRUE
6. TRUE
7. TRUE
8. TRUE

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Learning Outcome #3 Implement cost-effective operations
on Optimization of Workplace
Resources
Key9.3-1
on 5SProcedures and
Concepts
Key9.3-2
3 onCriteria for cost-
effectiveness
Key9.3-3
4 onWorkplace Productivity
Key9.3-4
on Impact entrepreneurial
mindset toworkplace
productivity
Key9.3-5

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Implement cost-effective operations
Learning Objective: After reading this information sheet, you will be able to implement
cost-effective operations.
INTRODUCTION
Resource optimization is the set of processes and methods to match the
available resources (human, machinery, financial) with the needs of the organization in
order to achieve established goals.
When a company is managed using a systemic approach, resource optimization
is strictly linked to the concept of constraint and a systemic vision of the company.
Indeed, without a systemic vision of the company we are unable to identify the global
effectiveness of resource allocation and we run the risk of using resources available
mainly to respond to emergencies that daily occur in the various parts of the
organization.
Intelligent Management sees the structure of an organization as a network of
projects which cut across company “functions”, in contrast with the hierarchical view of
a company divided up into silos unable to recognize precise patterns and rules of
interdependencies.
When we manage a company as a network of projects we must be able to allocate
the resources available in the most efficient way possible, always bearing in mind that
we have to achieve the global goal.
A project is itself a system: a network of elements (tasks) that are interconnected
and interdependent, that work together to achieve a precise goal. The fact that the tasks
are carried out by a pool of finite resources means that optimizing the sequence of tasks
is a matter of considerable complexity. (cf. the well-known problem of P vs NP).

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A further level of complexity is due to the human factor connected with
determining the length of individual tasks. It is well known that if we are asked by our
boss how long it takes us to complete a certain task, we tend to protect ourselves by
asking for considerably more time than is strictly necessary. This is made worse by
multitasking (the tendency to do several things in parallel). While multitasking is very
useful for computers it is decidedly counterproductive for the human mind. Finally,
there is the effect of the so-called student syndrome, in other words whenever we have
more time than we need to do something we will always put it off until the last minute.
An efficient use of resources to carry out a project requires us to:
• Have a shared vision of the global goal to be achieved (remove unnecessary
protection from individual tasks)
• Eliminate multitasking (increased effectiveness in the tasks)
• Identify the constraint (the critical chain) and protect it with a buffer of time (thus
protecting the project from variation)
• Carefully manage the operational phases of the project (capitalize on time
gained)
• Carry out a statistical analysis of the project buffer consumption using
Statistical Process Control (SPC) (more effective project management)
The situation becomes more complex when multiple projects have to be managed, and
possibly by different people.
3 Ways to Optimize Your Resources for Growth
For companies interested in growing their business, or simply increasing
profitability, the following are three ways to get more for the money it takes to run your
business.
1. Leverage the Power of Your People.
• Communicate Openly and Often.
• Facilitate Collaboration and Socializing.
• Arm Them With What They Need to Do a Great Job.
2. Make Your Brand Matter.
• Take Time to Clearly Define Your Brand.
• Align Your Brand Ambition With How You Do Business.
3. Don't Try to Do Everything Yourself.

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SELF-CHECK 9.3-1
Supply the missing word/s to make the statement complete.
1. is the set of processes and methods to match the available resources
(human, machinery, financial) with the needs of the organization in order to
achieve established goals.
2. When a company is managed using a , resource optimization
is strictly linked to the concept of constraint and a of the company.
3. sees the structure of an organization as a network of projects which
cut across company “functions”, in contrast with the hierarchical view of a
company divided up into silos unable to recognize precise patterns and rules of
interdependencies.
4. When we manage a company as a we must be able to allocate the
resources available in the most efficient way possible, always bearing in mind
that we have to achieve the global goal.
5. The fact that the tasks are carried out by a pool of resources
means that optimizing the sequence of tasks is a matter of considerable
complexity. (cf. the well- known problem of P vs NP).
6. A further level of is due to the human factor connected with
determining the length of individual tasks.
7. Finally, there is the effect of the so-called , in other words whenever
we have more time than we need to do something we will always put it off until
the last minute.

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ANSWER KEY 9.3-1
1. Resource optimization
2. Systemic approach, systemic vision
3. Intelligent Management
4. Network of projects
5. Finite
6. Complexity
7. Student syndrome

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5S Procedures and Concepts
distinguish the 5S procedures and concepts.
INTRODUCTION
5S is a systematic form of visual management utilizing everything from floor tape
to operations manuals. It is not just about cleanliness or organization; it is also about
maximizing efficiency and profit. 5S is a framework that emphasizes the use of a
specific mindset and tools to create efficiency and value. It involves observing, analyzing,
collaborating, and searching for waste and also involves the practice of removing waste.
What Does 5S Stand For?
5S, sometimes referred to as 5s or Five S, refers to five Japanese terms used to
describe the steps of the 5S system of visual management. Each term starts with an S.
In Japanese, the five S's are Seiri, Seiton, Seiso, Seiketsu, and Shitsuke. In English,
the five S's are translated as Sort, Set in Order, Shine, Standardize, and Sustain.
There are five key practices involved in 5S. They are as follows:
Japanese
Term
American
Term
Definition
Seiri Sort Sort through materials, keeping only
the essential items needed to complete
tasks. (This action involves going
through all the contents of a
workspace to determine which are
needed and which can be removed.
Everything that is not used to
complete a work process should leave
the work area.)
Seiton Set in Order Ensure that all items are
organized and
each item has a designated place. Organize
all the items left in the workplace in a
logical way so they make tasks easier for
workers to complete. This often involves
placing items in ergonomic locations where
people will not need to bend or make extra
movements to reach them.

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Seiso Shine Proactive efforts to keep workplace areas
clean and orderly to ensure purpose- driven
work. This means cleaning and maintaining
the newly organized workspace. It can
involve routine tasks such as mopping,
dusting, etc. or
performing maintenance on
machinery,tools, and other
equipment.
Seiketsu Standardize Create a set of standards for both
organization and processes. In
essence, this is where you take the
first three S's and make rules for
how and when these tasks will be
performed. These standards can
involve schedules, charts, lists, etc.
Shitsuke Sustain Sustain new practices and conduct
audits to maintain discipline. This
means the previous four S's must be
continued over time. This is
achieved by developing a
sense of self-discipline in employees
who will participate in 5S.

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SELF-CHECK 9.3-2
Multiple Choices. Select the best answer.
1. This action involves going through all the contents of a
workspace to determine which are needed and which can
be removed.
Seire Seiton Seiso Seiketsu Shitsuke
2. This often involves placing items in ergonomic locations
where people will not need to bend or make extra
movements to reach them.
3. This means cleaning and maintaining the newly
organized workspace. It can involve routine tasks
such as mopping, dusting, etc. or performing
maintenance on machinery, tools, and other
equipment.
4. These standards can involve schedules, charts, lists, etc.
5. This is achieved by developing a sense of self-discipline
in employees who will participate in 5S.

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ANSWER KEY 9.3-2
1. Seiri
2. Seiton
3. Seiso
4. Seiketsu
5. Shitsuke

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Criteria for Cost-effectiveness
determine the criteria for cost-effectiveness.
INTRODUCTION
The term cost-effectiveness has become synonymous with health economic
evaluation and has been used (and misused) to depict the extent to which interventions
measure up to what can be considered to represent value for money.
Cost-effectiveness analysis is one of a number of techniques of economic
evaluation, where the choice of technique depends on the nature of the benefits
specified.
In cost–utility analysis the benefits are expressed as quality-adjusted life-years
(QALYs) and in cost–benefit analysis in monetary terms. As with all economic
evaluation techniques, the aim of cost-effectiveness analysis is to maximize the level
of benefits – health effects – relative to the level of resources available.
Costs are seen differently from different points of view. In economics the notion of
cost is based on the value that would be gained from using resources elsewhere –
referred to as the opportunity cost.
In cost-effectiveness analysis it is conventional to distinguish between the direct
costs and indirect or productivity costs associated with the intervention, as well as what
are termed intangibles, which, although they may be difficult to quantify, are often
consequences of the intervention and should be included in the cost profile.
• Directcosts: Medical: drugs; staff time; equipment.Patient: transport; out-of-
pocket expenses.
• Productivity costs: production losses; other uses of time.
• Intangibles: pain; suffering; adverse effects.
It is essential to specify which costs are included in a cost- effectiveness analysis
and which are not, to ensure that the findings are not subject to misinterpretation.

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How to use cost-effectiveness analysis
A distinction must be made between those interventions that are completely
independent – that is, where the costs and effects of one intervention are not affected by
the introduction or otherwise of other interventions – and those that are mutually
exclusive – that is, where implementing one intervention means that another cannot
be implemented, or where the implementation of one intervention results in changes to
the costs and effects of another.

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SELF-CHECK 9.3-3
Give examples of the following:
1. Direct costs
2. Productivity costs
3. Intangibles

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ANSWER KEY 9.3-3
1. Direct costs:
• Medical: drugs; staff time; equipment
• Patient: transport; out-of-pocket expenses.
2. Productivity costs: production losses; other uses of time.
3. Intangibles: pain; suffering; adverse effects.

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Workplace Productivity
Learning Objective: After reading this information sheet, you will be able to define
workplace productivity.
INTRODUCTION
“Your business is only as good as your employees.” You may have the best
materials, the latest technology, the coolest working spaces, the newest innovations, the
most creative product - but all these things are really quite meaningless without the core
of your business: your employees.
What is workplace productivity?
Workplace productivity is the efficiency in which tasks and goals are completed for
the company. By creating a productive workplace, benefits such as profitability and
employee morale will be more discernable.
Increasing Efficiency
Given that workplace productivity is basically completing goals in a timely
manner, it is important to understand how to accomplish that without sacrificing
the quality of the work. This means that in addition to being quick, employees must
also be correct. It is the efficiency that cannot be ignored if maximum productivity is the
aim.
Efficiency is also hugely affected by goal setting. While a to-do list can be daily
goals of sorts, other goals, such as sales reached this week, or total words written today
can make noticeable positive changes. Whatever it is that your company would like to
accomplish for long term reasons should be written down and truly attempted to achieve.
Productivity also gets a boost when your office space is clean and properly
organized. Ensuring that items are where they should not only save time from looking
for it, but it can help in the thought process. When we have to stop during our most
productive times in order to locate a document, we can easily post our train of thought.
Getting back into the right mindset after searching for that document can be a struggle,
thus a productivity killer.

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Advantages of Productivity in the Workplace
Profit
Possibly one of the most important and most convincing of benefits to
productivity and efficiency. When more work is getting completed in fewer hours, less
is being spent on the work itself. This means that a company can expect a higher profit.
On the other side of the business, a company will likely see that the customers are
much happier with the turnaround times and overall efficiency. While some internal
aspects of a business are unclear to the outside customer, there are some parts that
become clear when a customer uses a company.
Productivity rates
Also make an impact on the image of a company. From customers to shareholders
and employees, high productivity often gives off the image of having it all together.
However, a lower level of productivity can make it seem as though the company is not on
top of things.
It has been made clear the most effective ways to increase workplace productivity
and why it is in a company’s best interest to do so. By defining workplace productivity as
the level of efficiency in which tasks and goals are completed for a company, it is
understood that it involves both quality of work and the time it takes to complete it. By
maximizing workplace productivity, a business has the ability to flourish.

CBLM In
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Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 52 of 58
Issued By:
PTC-DN
Prepared By:
Romally
Antonette B.
Tagnipez
Revision #00
SELF-CHECK 9.3-4
1. Explain what is workplace productivity?

CBLM In
Practice
Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 53 of 58
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Romally
Antonette B.
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ANSWER KEY 9.3-4
1. Workplace productivity is the efficiency in which tasks and goals are completed for the
company. By creating a productive workplace, benefits such as profitability and
employee morale will be more discernable.

CBLM In
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Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 54 of 58
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PTC-DN
Prepared By:
Romally
Antonette B.
Tagnipez
Revision #00
Impact of Entrepreneurial Mindset to Workplace Productivity
Learning Objective: After reading this information sheet, you will be able to learn the
impact of entrepreneurial mindset to workplace productivity.
INTRODUCTION
An entrepreneurial mindset is a set of skills that enable people to identify and
make the most of opportunities, overcome and learn from setbacks, and succeed in a
variety of settings.
If you consider yourself an entrepreneur, it’s important to know why
entrepreneurial mindset is important for business.
1. Thinking like an entrepreneur will help you right from the beginning
• You have a plan for your business, you’ve figured out all the details, and
you’re ready to start making money, but it’s normal to feel worried or
anxious about your new venture. Here’s where you should begin to channel
your inner entrepreneur! Creating that entrepreneurial mindset will help you
to think about what you’re doing and why. It will help you to know where you
would like your business to lead you, and what risks you’re willing to take
to succeed. If you know the answers to these questions, you’ll be ready to
tackle all the challenges your new business throws at you.
2. An entrepreneurial mindset will help you in other areas of your life
• Being willing to take risks and accept failure is a unique skill that isn’t
relevant solely in the business world. Incorporating an entrepreneurial
mindset into your everyday life will help you to minimize the importance of
failure and rejection in your life. It will also help you to keep moving forward
even when things are difficult. Additionally, being able to plan ahead
and foresee potential problems (a key part of an entrepreneurial mindset)
will help you to live a more organized, less stressful life. In turn, this will
help you to better run your business.

CBLM In
Practice
Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 55 of 58
Issued By:
PTC-DN
Prepared By:
Romally
Antonette B.
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Revision #00
3. Having an entrepreneurial mindset will encourage creativity
• If you’re open to innovation and willing to take risks, you’ll be more likely to
think outside the box. If something isn’t working well, there may be more
than one fix, and you shouldn’t always fall back on the simplest or safest
method. Critical thinking is the key to a successful business, and being
willing to find creative solutions even if it might mean more work will help
your business greatly in the long run.
4. People trust others who seem to know what they’re doing
• The old saying “fake it ‘til you make it” is especially true in business. If you
do your best to think, feel, and act like an entrepreneur, people will treat you
like one. By channeling an entrepreneurial mindset, you’ll be able to make
new contacts with ease.
5. Thinking like an entrepreneur will enable you to take healthy breaks
• Successful entrepreneurs know that focusing entirely on business is a sure-
fire way to burn out. Go on an international trip. Relax and visit new
destinations. You might be surprised by the ideas and inspiration you can get
by experiencing new cultures. If you’re thinking like an entrepreneur, you’ll
know that taking regular breaks will actually benefit your business in the
long run and that you needn’t feel guilty for indulging once in a while.
The benefits of this mindset extend well beyond entrepreneurship. The ability to
learn from failure, think creatively and identify opportunities can foster success in all
parts of your life, even if you never plan to start your own business.
“To me, the entrepreneurial process and entrepreneurial mindset do not just
need to be confined to business situations in general, and new ventures specifically,”
Livengood said.
This entrepreneurial way of thinking can help you start a side hustle, lead
innovative ventures at your current job and be a better problem solver in your
personal life.

CBLM In
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Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 56 of 58
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Prepared By:
Romally
Antonette B.
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Revision #00
Just as important, the entrepreneurial mindset can make you more adaptable to
the rapid changes in today’s job market.
“Those who are able to identify problems or opportunities and then work to
generate creative solutions to those issues can also improve situations in their
personal lives,” Livengood said. “This can benefit the lives of those around them as
well.”

CBLM In
Practice
Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 57 of 58
Issued By:
PTC-DN
Prepared By:
Romally
Antonette B.
Tagnipez
Revision #00
SELF-CHECK 9.3-5
1. Enumerate the importance of entrepreneurial mindset.

CBLM In
Practice
Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 58 of 58
Issued By:
PTC-DN
Prepared By:
Romally
Antonette B.
Tagnipez
Revision #00
ANSWER KEY 9.3-5
1. Importance of Entrepreneurial Mindset:
• Thinking like an entrepreneur will help you right from the beginning
• An entrepreneurial mindset will help you in other areas of your life
• Having an entrepreneurial mindset will encourage creativity
• People trust others who seem to know what they’re doing
• Thinking like an entrepreneur will enable you to take healthy breaks

CBLM In
Practice
Entrepreneurial
Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 59 of 58
Issued By:
PTC-DN
Prepared By:
Romally
Antonette B.
Tagnipez
Revision #00
References:
https://www.forbes.com/sites/glennllopis/2013/01/15/working-with-an-
entrepreneurial-attitude-is-a-powerful-addiction/ https://joedalton.ie/how-important-
patience-business/
https://startupistanbul.com/blog/2015/01/the-role-of-honesty-in- entrepreneurship/
https://qualityandinnovation.com/tag/quality- consciousness/#:~:text=The
%20reason%20we%20WANT%20quality,more%2 0streamlined%2C%20and
%20more%20cost
https://www.iadc.org/safety-meeting-topics/safety-consciousness/
https://www.entrepreneur.com/article/272171#:~:text=An%20attitude%20 of
%20resourcefulness%20inspires,a%20cut%20above%20the%20rest.https:
//www.tutorialspoint.com/entrepreneurship_skills/entrepreneurship_skills
_effective_communication.htm#:~:text=Communication%20is%20a%20way%
20to,team%20members%2C%20clients%20and%20colleagues.
https://smallbusiness.chron.com/importance-compliance-business- 71173.html
https://www.cebos.com/blog/10-easy-steps-to-quality-management- system-
compliance/
https://employeeengagement.com/wp-
content/uploads/2014/01/CommunicationProtocolOverview.pdf
https://www.dummies.com/business/human-resources/employeeengagement/build-
a-company-wide-communication-protocol/
https://www.intelligentmanagement.ws/learningcentre/how-can-we- optimize-
resources-and-processes/resource-
optimization/#:~:text=Optimization%20consists%20in%20achieving%20desi
red,exceed%20the%20resources%20currently%20available.

CBLM In
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Skills in the
Workplace
Date Prepared:
September 2022
Document No:
Page 60 of 58
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Tagnipez
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https://www.cort.com/office-furniture-rental/resources/workplace- guides/optimize-
resources-for-growth
https://www.creativesafetysupply.com/content/education- research/5S/index.html
Reference:
http://www.bandolier.org.uk/painres/download/whatis/Cost-effect.pdf
https://www.texthelp.com/en-gb/company/workplace-blog/june- 2018/what-is-
workplace-
productivity/#:~:text=When%20we%20talk%20about%20workplace,%2C%2 0in
%20theory%2C%20be%20maximised.
https://www.opensourcedworkplace.com/news/what-is-workplace- productivity-how-to-
increase-and-why
https://www.nfte.com/entrepreneurial-mindset/
https://engineeringmanagementinstitute.org/entrepreneurial-mindset- essential-
business/
https://cpe.asu.edu/how-you-can-benefit-entrepreneurial-mindset

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