1. Purpose
Methodology
Outcomes
Evaluation
Acknowledgement
s
 Analyze patient satisfactory
 Refine future evaluation survey
 Formulate recommendation to
improve efficiency of services
 Low income and
minorities are
underrepresented
 Cancer screening can
significantly reduce
cancer mortality
 Early intervention improve
outcome of breast,
cervical, and colorectal
cancer
 Analyzed patient survey
results
 Evaluated survey feedback
 Recommend changes and
further actions
A special thank you to my
preceptors Dr. Nancy Louis, Anne
Marie Hill, David Landry, Tamara
Swedberg, for all their invaluable
help, guidance encouragement
throughout this project.
1
• Provided self administered voluntary survey about their
experience
2
• Survey was provided in three different languages: English,
Spanish and Portuguese
3
• Participant received $10 Pathmark gift card as an incentive
to complete survey
4
• Survey examined issues such as: Cleanliness, Friendliness,
Courtesy of staff, efficiency, and likes and dislike
Significance
Recommendations
• Mailing forms and send out emails
prior to screening date
• Deleted unnecessary questions
• Extra person to do registration
• It is mandatory for tech personnel to
come extra early since the machine
takes up to one hour to warm up
• Survey used to evaluate patient
satisfaction
• 90% satisfaction with cleanliness,
friendliness, and courtesy of staff
• 85% were satisfied with access,
efficiency, and quality of education
• 72 % were satisfied with
registration speed
• 75% were satisfied with exam
speed
90%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Cleanliness
Quality of
Education
Registration Speed
Speed of Exam
Series1