Etiquette & manners for all

1. Etiquette and mannerisms

2. Rules governing socially acceptable
behaviour
But have you ever wondered how it all
began?
Who made these rules??
Are they really that important???

3. EtiquetteEtiquette
As the story goes, Louis XIV’s gardener at
Versailles was faced with a serious problem – he
could not stop members of the nobility from
trampling about it in delicate areas of the king’s
garden. He finally attempted to dissuade their
unwanted behaviour by posting signs called
etiquets which warned them to “Keep off the
grass”.
When this course of action failed, the king himself
had to issue an official decree that no one could
go beyond the bounds of the signs.
Later, the name “etiquette” evolved and the name
was given to a ticket for court functions that
included rules regarding where to stand and
what to do.

4. So what does EtiquetteSo what does Etiquette
involve?involve?
 Knowing/ respecting people’s customs and
traditions
 Observing certain behaviour and actions when in a
group of people
 Observing appropriate manners
Always Remember:
Your behaviour and manners should consistently
correspond
with your well groomed image
“You never get a second chance to
make a good
first impression.”

5. No matter what lessons
are taught, it is the
individual style that has
to be cultivated by a lot
of sacrifices and a
burning desire to be
groomed.
You should self-discipline
yourself to ensure Good
Grooming.
All the best

6. The Importance of Buffing upThe Importance of Buffing up
EtiquetteEtiquette
Makes a favorable impression and
portrays a positive image.
Reveals social skills and demonstrates
respect to clients and superiors.
Builds self confidence in personal and
professional interaction.
Avoids embarrassing moments.
Essential to professional success.

7. GOOD MANNERS & ETIQUETTEGOOD MANNERS & ETIQUETTE
TRAITSTRAITS
• DISCIPLINED & DECENT
OUTLOOK
• EXHIBITS HUMILITY
• SHOWS CONCERN FOR OTHERS
• HEALTHY STATE OF MIND &
BODY
• GOOD GROOMING
• PLEASANT PERSONALITY

8. DISCIPLINED OUTLOOKDISCIPLINED OUTLOOK
• MINDING ONE’S OWN BUSINESS
• NOT TO CAUSE HARDSHIP TO
OTHERS
• MAINTAINING ORDER
• SELF CONTROL
• MAINTAINING GOOD RELATIONSHIPS

9. HUMILITYHUMILITY
• ENHANCES
PERSONALITY
• DISPLAY OF
RESPECT
• BRINGS
GOODWILL

10. CONCERN FOR OTHERSCONCERN FOR OTHERS
• RESPECT OTHERS
• DON’T HURT THEIR
FEELINGS
• BE GRATEFUL TO
PARENTS, TEACHERS,
FRIENDS, WELL WISHERS
& ELDERS
• SHOW KINDNESS

11. GREETING OTHERSGREETING OTHERS
ALWAYS GREET PEOPLE
• FORMAL ( “Good
Afternoon..”)
• SEMI – FORMAL ( “HELLO” )
• INFORMAL (“ HELLO” / “ Hi “)

12. HEALTHHEALTH
• BODY – MIND – SPIRIT
• PHYSICAL EXERCISES
• YOGA
• MEDITATION
• PRAYER

13. PERSONALITYPERSONALITY
• Dress & Make-up -- smart &
neat
• Personal Hygiene & Grooming--
clean & pleasant
• Behavior-- charming & caring
• Friendship-- dependable & loyal
• Conversation-- polite &
informative
• Class Outlook-- attractive &
magnetic with excellent
manners.
• SMILE

14. GROOMINGGROOMING
• LANGUAGE
• DRESS
• PERSONAL HYGIENE
• FRIENDS
• HONESTY
• LEADERSHIP
• COURAGE, HARD WORK,
PUNCTUALITY
• SOCIAL OUTLOOK
• PLEASANT PERSONALITY
• SMILE

15. MANNERS in PUBLICMANNERS in PUBLIC
PLACESPLACES
• In Public places – AVOID
spitting, littering, shouting;
• Follow civic and traffic rules
• In Work Places- Greet people,
follow good manners
• While Dining- Close your mouth
while chewing, eat neatly;
Follow table manners

16. BODY LANGUAGE
• POSTURES
• STANDING- erect & attentive
• WALKING- smart & careful
• SITTING- polite & cheerful
• DINING- relax & enjoy

17. LEARN TO SAYLEARN TO SAY “THANK YOU”“THANK YOU”
FOR ANY ASSISTANCE / HELPFOR ANY ASSISTANCE / HELP
GIVEN TO YOUGIVEN TO YOU
WHEN SOMEBODY THANKS YOU, YOU SHOULD ALWAYS
ACKNOWLEDGE WITH THE PHRASE
“ YOU ARE WELCOME ”

18. Saying…” Please….”Saying…” Please….”
•Learn to say “please..”
whenever you request
for a favour, help or
assistance.
•This one of the most
pleasant words in the
English language.
•People will readily
oblige if the word
“PLEASE” is used
pleasantly.

19. These are some common slip-ups which
we often make
 Poor listening skills
 Disregard of shared property and others’ space
 Embarrassing others
 Poor table manners
 Inappropriate praise of others

20. And some more ofAnd some more of
them…them…
 Inappropriate language
 Disregard of others’ time
 Inappropriate dress and grooming
 Misuse of telephone
 Failure to greet someone appropriately

21. OK, here are some tips to keep inOK, here are some tips to keep in
mind when dining outmind when dining out
 Sit straight with both feet on the floor, legs
together
 Elbows never on the table
 Speak softly to those nearest to you
 Thank the waiter only once or twice
 Tip well

22.  Enquire from the host/ hostess
about
dress code for the function invited
 Abide by local customs/ religious
practices of host/ hostess
 Men should assist ladies to be
seated by pulling out the chair

23. You shouldYou should avoidavoid this whilethis while
diningdining
 Placing your handbag/ purse on the table
 Gesturing with your knife or spoon
 Putting food into your mouth with a knife
 Chomping your food
 Talking with your mouth full
 Wiping your mouth with your hand when
holding a knife/ fork

24.  Reaching across people to get a dish.
Instead ask for it to be passed to you
 Playing with the cutlery around you
 Wiping your face with the napkin
 Applying lipstick at the table

25. These are some of the basic rules:
1.Wash your hands before and after meal;
2.Close your mouth and eat. Eat Noiselessly.
3.Don’t talk with food in your mouth;
4.Preferably eat with your right hand.
5.Wait until everyone else is seated before
starting to eat;
6.Don’t spill or waste food.
7.Don’t read or talk on your cell phone during
the meal.
8.If you must get up in-between, excuse
yourself.

26. NetiquetteNetiquette
1. Your image on e-mail is as important as your image on
the phone or in person.
2. Employers can and do monitor e-mail & internet
activity.
3. Respond within 48 hours.
4. If it is important, leave a phone message as well.
5. Always proofread and spell check.
6. Watch your tone, as many things can be
misunderstood.
7. Include a subject, salutation and closing.
8. Do not use web jargon.
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27. Telephone Etiquette
1. Do not chew gum, eat, drink, read, type or hold side
conversations.
2. Always ask before putting someone on hold.
3. When leaving your phone number, it should take you as
long to say it as it would someone to write it down.
4. Ask before using speaker phone.
5. Return calls by the end of the day, or within 24 hours.
6. When leaving a message, always include your phone
No.
7. Identify yourself when making a call
8. Address the caller by his name in a courteous manner
9. Keep conversation brief
10.Never be curt
11.Listen carefully

28. Cell phone etiquetteCell phone etiquette
Turn cell phone off when at a public
performance
Don’t dial while driving
Don’t speak loud while in public
Don’t have an annoying ringtone
Never take personal calls during business
meeting
Stay at least 10 feet away from people
while talking
You should not get attached to your phone

29. Never talk in elevators, libraries, museums,
restaurants, cemeteries, theaters, dentist,
waiting rooms, places of worship,
auditoriums, emergency rooms, and buses
Never multi-task by using cell phone while
shopping, and banking
Use an earpiece in high-traffic or noisy
locations
Do not have more then one wireless device
on your belt
Should not wear an earpiece while your not
on the phone
Do not try to impress with your phone

30. CORRECT BODY POSTURECORRECT BODY POSTURE

31. Body Language
• Can reveal feelings
• Posture important
• Hands / Legs - avoid fidgeting
• Face – window to the soul
• Eye contact
• Smile

32. Powerful Body LanguagePowerful Body Language
Openness: Open hands, unbuttoned coat.
 Confidence: Steepled hands, hands
behind back, back stiffened, hands in coat
pockets with thumb out, fingers forming
pyramid.
Cooperation: Upper body in sprinter's
position, open hands, sitting on edge of
chair, hand to face gestures, unbuttoning
coat.

33. Weak Body LanguageWeak Body Language
Nervousness: Pinching flesh, fidgeting,
covering mouth, jiggling money or keys,
tugging ears, wringing hands.
Frustration: Tightly clenched hands, wringing
hands, fist-like gestures, pointing index
finger, rubbing hand through hair, rubbing
back of neck.
Defensiveness: Arms crossed, sideways
glance, touching-rubbing nose, rubbing eyes,
buttoned coat, drawing away.
Insecurity: Pinching flesh, chewing pen,
thumb over thumb, biting fingernail.

34. VoiceVoice
• The moment a person speaks he / she
can be judged
• Must sound sincere and confident
• Pronunciation is important
• Tone of voice
• Loudness
• Avoid using slang

35. Executive Like QualitiesExecutive Like Qualities
Knocking the door of the cabin of the person you
are visiting and taking permission to enter before
entering the cabin.
- Always checking up with the executives of the
company or their secretaries for an appointment
for better time management and as manners.
- Pick up the phone before two to three rings.
- On phone, being polite.
- On phone, answer by giving your company's
name, your name and department's name.
- Whenever you receive a phone for some one
else, take down the name of the caller, his
organization name, telephone number and pass
them on to the person who was called.

36.  - Never put a caller on the hold for more than a few
seconds. In case you wish to do it, request for the
caller's permission to do so.
 - Always be 100% punctual in meetings.
 - Always go fully prepared for meetings, keep all the
relevant data/information with you.
 - Say "good morning”, "good evening" etc as
appropriate with a warm, firm and brief hand shake.
Never keep holding the hand of the person with whom
you are shaking hands.
 - Do not shake hands with particularly Indian ladies
on your own (unless she takes initiative). Say
"namaste" politely with folded hands. Do study the
cultural aspects of such greetings and salutations for
other cultures too.
 - In a situation where it is OK to shake hand with a
lady, squeeze the hand no harder than she squeezes
yours.

37.  - Never say "good night" when you are meeting
another person in the evening/night. The correct
salutation is "good evening". When you part company
in the night then only say "good night".
 Try to remember the correct names of the persons
with whom you are dealing and address them by their
correct names. Never call other person by yelling a
"hello" or "Sh sh sh" etc. They are bad manners.
 - Never keep your mouth open while taking a yawn.
Close it by keeping a palm over the mouth. In the first
place do not yawn in front of others, control it.
 - While sitting do not keep shaking your legs.
 - Keep your mouth clean of bad breath. Do not eat
garlic or onions etc during the day time if possible.
 - Keep your body clean of bad odors. Keep yourself
clean and use perfume/deodorant.

38.  - Do not talk/gossip with a fellow colleague sitting
next to you during the conduct of meetings.
 - In case you have to go out of a running meeting
under some compulsion, do so without disturbing
others.
 - Always offer chair to others for sitting.
 - Do not shout while talking. Always keep your cool.
 - You must dress properly, well fitting, clean and well
pressed clothes.

- Do not wear the same socks every day. Wash them.
 - Polish your shoes regularly.
 - Shave daily without any exception (for men).
 - Never spit.
 - Cut your nails regularly.
 - Comb your hair properly.
 - Do not keep scratching your body in public.

39.  - Rehearse your sentences in mind before you speak
out.
 - Be friends with your subordinates but never become
familiar because familiarity breeds contempt.
 - Keep diary and make sure that whatever tasks you
undertake should be completed in time.
 - You should not be seen whiling away your time or
gossiping.
 - Do not have favorites. Treat every one
professionally.
 - Never leak out company secrets, policies and
confidential information.
 - If you do not drink, say a polite "no, thanks" for
drinks. If you do drink, keep it in limits in parties.

40. Note:-
Using proper
manners is not
difficult and
requires only a
little practice and
proper training.

42. I hope I have been able to answer
most of your queries and clarify
your doubts.
If you have any further questions
on this topic…
…..you can address them to
rfernz@yahoo.com

43. Thank you!
Bye !