1. ROHAN D’CUNHA M: +91 98456 38738
dcunha.r@gmail.com
EXPERIENCE PROFILE
 Over 9 years ofexperience inproject/operations management,businessplanningand
development,marketing,teamdevelopmentandfinancial management
 Expertise inproject planningand delivery,operationsandclientrelationship management
Head - Business Strategy, Marketing and Operations (March 2010 – present)
F&B business
Developed,operationalized 6profitablebusinessunitsin 4 yearsat prime, emerging locations of Bangalore
Managed over 200 employees and achieved sustained annual turnover exceeding INR 10 crores
Business strategy
planning
 Led market assessments;designed comprehensive business plan involvingsourcing,staffing,
financial budgetingand regulatory requirements
 Defined and implemented competitive flexi-pricingstrategy to achievetarget profitability,
market shareand customer value-addition
 Launched firstspecialty business(4,200 sq.ft.area) in emerging location (March 2011);achieved
costsavingof over 15% of investment
 Successful businessgrowth led to launch of 2nd business unit(3,900 sq.ft.) in prime location in 1
year (March 2012)
Business
diversification,
expansion
 Conceptualized another specialty restaurantin primelocation (1,400 sq.ft.) within 6 months
(September 2011)
 Successful operations resulted in expansion to an exclusivechain:2 additional units rolled out
within 18 months (2,200 sq.ft.)
Innovation – Cost
reduction and
branding
 Rolled out a Centralized Kitchen; significantly eliminated pilferages;optimized production and
logisticscostby over 15%
 Led key costreduction initiativesof resourceoptimization,procurement planningand variable
costcontrol. Achieved overall costreduction of over 50% in 4 months.
 Conceptualized and launched uniquebrand-buildingevents (featured in print/ onlinemedia,
radio)
Marketing &
business
development
 Designed Loyalty Programs for various market segments; resultingin 20% increaseof customer
baseto sustain higher revenue generation
 Independently led marketing, business development, advertisinginitiativesincludingcorporate
deals,high-end events, print/ radio/ social media (over 2,000 Facebook followers)
Project
Management
 Responsiblefor end-to-end project management from conceptualization to launch of business
units
 Liaised with various stakeholders to define project phases/ milestones,key contracts.Directly
monitored time-cost schedules,material/ labour/ inventory sourcing.Established business units
within targeted timeline, budget and regulatory requirements.
 Ongoing management of stakeholder requirements (investors,customers,Partners,vendors,
staff, legal authorities)
Human Resource
development
 Defined skill requirements,resource plan and payroll structure
 Recruited, trained,mentored staff force of over 200
 Limited attrition to under 10% per quarter (industry standard:25%)
Supply chain
efficiency
 Responsiblefor supply chain planningand management for over 3.5 years for over 70 high-
valuevendors
 Led efforts to identifyideal suppliers,procurement planning,inventory management, product
utilization and minimizingwastages
Financial
management
 Responsiblefor maintenance of accounting,compliancerecords
 Implemented overall schedulefor effective accounts payable/ receivablemanagement –
achievingminimal default
 Managed cash flowfor optimum liquidity-reinvestmentmix

2. ROHAN D’CUNHA M: +91 98456 38738
dcunha.r@gmail.com
Manager – Single Point of Contact (Feb 2009 - 2010)
Symphony Marketing Services
Managed analytics and reporting for Consumer Products & Goods clients business
Operations
management
 Responsiblefor proactively managingthe accurateproduction and timely provision of all
deliverables (Ad-hocs,weekly, monthly, Bi-monthly, quarterly, semi annual and annual) in my
clientportfolio.
 Responsiblefor the trackingof deliverables duringtheproduction cycle, monitoringdatabase
availability and communicatingstatus.Quality checkingthe final dispatch to the client
 Responsiblefor ensuringthat all deliverables aredispatched to the client in the fastest and
most efficient way, ensuringthat all deliverables meet contracted delivery timings
 To analyzeissues and ensurethat assigned correctiveactions areimplemented and
communicated to all relevantparties usingquality reviewlog. To ensure that all corrective
actions arereviewed for effectiveness and feedback is given to the management team
Client services &
relationship
 To assist Clients in defining and segmenting their categories. Documenting the definition and
segmentation procedures for each category in a Rulebook and managing the maintenance,
version control and publication of the Rulebooks.
 To ensure that specific retail tasks (validation, reconciliation, adhoc queries) are performed.
 To attend client meetings as and when required, proactively inputting into the meeting and
advising the client on hierarchies, IRI services, measures and products to best fit their needs.
 Take ownership of assigned client deliverables & reports, serve as the main point of contact for
the home office for any changes and delivery-related issues
HSBC Electronic Data Processing India Pvt (Feb 2003 - May2006)
AMO (Assistant Manager Operations - Risk Management) 2005 to 2006
Operations management and business process transitioning
Operation
management
 Responsiblefor teams varyingin sizes from 10 to 18 for the bank’s cards’risk management
division which dealtwith protection, prevention and control of Fraud
 Interpreting numerical data and usingstrategic thinkingand then liaisingwith international fraud
departments in an effort to limitfraud
 Prepared daily,weekly and monthly fraud reports and ensured these reports fell under group
standards.
 Planningand organizingtheweekly and monthly schedulefor the operations and projects team.
 Capturingand analyzingmetrics on a weekly basis and generatingperformance reports.
 Mentoring lowperformers and collaboratingwith them to help achieve targets
 Successfully negotiated with different departments for resources and process queries to enable
and implement changes in policies to ensuresmooth runningof business
 Capturingand analyzingmetrics on a weekly basis and generatingperformance reports.
 Regular managerial duties included- call coaching,development plans,feedback session,
Procedural update, MI, Quality,mentoring etc.
Business
transition
management
 Responsible for transitioning a 180 FTE process to the new centre in Vishakapatnam
 Responsibilities included recruitment, training and ensuring the business went BAU as per
scheduled guidelines
 Ensured the business went BAU a head of scheduled timelines
Project delivery
 Liased and worked alongside the project management team to chart out objectives, timelines
and schedules to ensure smooth transition of the project without affecting the business or the
cost centers.

3. ROHAN D’CUNHA M: +91 98456 38738
dcunha.r@gmail.com
Education
 MBA (FINANCE) – University of South Australia- 2007
 Bachelors in Commerce- BangaloreUniversity,India- 2002
 Under graduation in Commerce- Bangaloreuniversity- 1999
Areas Of Effectiveness
 Excellent communication and people skills
 Able to translatecomplex information into working data at all levels
 Excellent presentation skills
 Excellent with preparation of reports and MIS
 Excellent work habits – a self-starter who is willingto work independently as well as in cross-functional team
environments
 Keen judgement with Independent thought; Lateral thinkinganalytical ability;Quick learner
 Passionateaboutcontinuous process improvements to maximizeTotal Customer Experience
 Strong interpersonal,negotiation and Customer Relationship Management (CRM) skills
 Self motivated with ability to work independently and in team environments and met deadlines
 Acting on my insights to ensure good relationshipsand the ability to deal with changingcircumstances