Roadmap

1. Page 1
BMC Remedy IT Service Management (ITSMB) Post Go-Live Transformation High-Level Roadmap
BMC Remedy ITSM and Atrium Workflow
BMC Remedy Application G.A. Releases
ITSMB Maintenance – Enhancements (Monthly)
USDA-ITS Production Support
ITSMB Maintenance – Break Fix (Bi-Weekly)
CI / Asset Discovery Interation
HP Openview
Big FixSMS
SIMS
Remedy ITSM Service Desk (Incident/Problem)
BMC Atrium - Remedy Service Level Management
Remedy ITSM Asset Management
Remedy ITSM Change Management
Remedy ITSM Knowledge Management
Business Service Targets (SLM)
Desktop Devices
BMC Atrium - Core & CMDB
Problem Mgt Pt 1
Knowledge Mgt Pt 1
Remedy Service Request Management (SRM)
Identity Management (BRIM)
BMC Atrium - Dashboards and Reporting incl. Analytics
BMC Distributed Server Option (DSO)
Business Service Models (CMDB) CI Creation Legacy Data Pt1
Self Service Knowledge (SRM)
CA Unicenter
eBondingSolar Winds
USDA-ITS Program/Project Initiatives
Service Portfolio and Cost Accounting
Process Engineering
USDA Agency Onboarding
SRM 7.6 p2ARS 7.5 p7 SLM x.x
WEBSCM
UAT/ Performance Testing Support (Pending)
CMDB x.x
21
21
43
43
65
65
87
87
109
109
Infrastructure / Environment Support
RELEASE 2.0
July 2011
RELEASE 3.0
February 2012
RELEASE 4.0
July 2012
RELEASE 5.0
February 2013
Disaster Recovery Env. Training Env. Dashboard Env.SSO via eAuth
BMC Atrium Discovery and Dependency Mapping (Proposed) Discovery Setup Server Inventory Application Dependency Maps
Incident Mgt Ticket Integration
USDA-ITS Legacy System Migration / Integration
CI Data Migration
Change Mgt Ticket Integration
EATS
Business Service Offerings (SRM)
Tracker
EAMSNCAP
BMC Service Cost Management (ITBM) (Proposed) Service Cost Service Utilization Chargeback Industry Benchmarking
ARS x.x
Identity Management (BRIM)
Server Devices Network Devices
Remedy ITSM Release Management
SRM x.x ITSM x.x
BridgeTrack TelTrac LMS
CI Creation Legacy Data Pt2
Applications Contracts
Technical Service Models (CMDB)
DSO Incident & Changes DSO Cis / Assets DSO Service Models
Incident Service Pods CIs / Assets Pods
Change Mgt w/ Applicaitons and Contracts
SRM x.x RKM x.x
Knowledge Mgt Env.
Purchase Requisition Process
Problem Mgt Pt 2
Knowledge Mgt Pt 2
OCIO Unified Service Catalog
SERCO (Change, Config & Release Process Development)
Change Mgt w/ Desktop, Server & Network CIs
Business Service Pods
Incident Service Targets (SLM) Change Service Targets (SLM) CI/Asset Service Targets (SLM)
Change Service Pods
Self-Service Provisioning (SRM)
CI & Asset Procurement Process Engineering
Problem Mgt Process Engineering
Infrastructure Basline
CMS
February 2011
DSO Foundation Data
NASSFAS
DSO Engineering w/NITC
CMDB SureStart Workshop
SLM SureStart Workshop
DSB SureStart Workshop
CHG SureStart Workshop
SAAR Process Enhancements
FNS
Incident Mgt Process Engineering
Release Mgt w/ Applicaitons and ContractsRelease Mgt w/ Desktop, Server & Network CIsRLS SureStart Workshop
ITSM 7.6.03
RD MKS Integration - Incident
RD MKS Integration - Change
12/02/10Page 1 of 1 RLB
ITSMB Roadmap ver 12.0