1. RESUME OF ROBIN L. HITTOS
569 Pegasus Way,
Victoria, BC
V9C 4G6
Phone No: (778) 265-8845
E-mail : rhittos@shaw.ca
EDUCATION HISTORY
o CERTIFICATE IN COMPUTER BASED INFORMATION SYSTEMS,
MANAGEMENT INFORMATION SYSTEMS OPTION, JUNE 1989 - McGill
University - Montreal, P.Q.
o DIPLOMA OF TECHNOLOGY IN COMPUTING, BUSINESS OPTION, MAY
1984 - Camosun College - Victoria, B.C.
TECHNICAL EXPERIENCE
o Development – Oracle PL/SQL, JavaScript, PHP, C
o Data base – Oracle 11g, MS SQL Server 2000, My-Sql, MS-Access
o CASE Tools: Oracle BPA/Aris, Oracle Designer, Platinum Erwin, Cognos Powercase
o Other – Oracle UCM, Webtrends, MS Office Word, Excel, Powerpoint
PROFESSIONAL DEVELOPMENT
Oct 2014
Apr 2008
Jan 2006
Jun 2003
MS-Excel Level 2
Oracle University PL/SQL
OracleAS Portal 10g
Oracle 9i: SQL
Oct 2009
Nov 2005
Sep 2003
Apr 2003
Oracle BPA Suite
SUSE Linux Fundamentals
Microsoft Enterprise Project
Microsoft Project 2002
Nov 2001 Oracle 9i/iAS/J2EE/JSP/PL/SQL

2. WORK EXPERIENCE
Business Systems Analyst
BC Pension Corporation 2002 to September 2015
Employed as a Business Systems Analyst with the Information Technology Branch of the BC
Pension Corporation, I was part of a team dedicated to supporting the Pension Corporation
administration and web portal systems. My responsibilities included providing systems analysis
and technical support to maintenance and enhancement of the Integrated Pension Administration
System (IPAS), a pension actuarial calculation and pre-retirement administrative processing
system.
My duties included:
o Analyzing, developing and documenting functional and technical system solutions;
o Gathering and documenting requirements from business area representatives;
o Analyzing and designing pension system calculation and processing functional and
recommending technical enhancements;
o Analyzing and designing pension web site functional and technical solutions;
o Planning and leading small to medium complexity projects;
o Leading and participating in facilitation design sessions and presentations;
o Reporting project status;
o Writing SQL queries, analyses and reports using PL/SQL Developer to troubleshoot,
analyze and report data and processing issues;
o Configuring technical products, e.g. Webtrends Analytics, including integration with
pensionsbc.ca portal environment and IPAS system;
o Leading and guiding development and unit testing;
o Leading quality assurance and functional acceptance testing;
o Writing system and functional test strategies and plans;
o Implementing and executing system functional and operational tests per plan;
o Project change management reporting and delivery; and
o Supporting IT management policies and procedures leading to effective system
maintenance, enhancement and evolution.
Technologies employed by me primarily included: MS Word/Excel/Visio/Project/Powerpoint,
Oracle PL/SQL Developer, Oracle BPA, Oracle 11G DB , WebTrends Analytics, Javascript,
Oracle Portal Builder.
Senior Business Consultant / Project Manager 2000 to Aug 2002
ITI International Technology Integration Inc.
Reporting to the President of ITI, I was employed in the capacity of a senior consultant and
technical services manager. My duties involved management, leadership, and delivery of
information systems consulting assignments with ministries and branches of the BC government,
and included management and direction of the ITI head office data processing services.
My responsibilities included the following:

3. o Project planning and estimation;
o Joint application development facilitation;
o Project management, leadership and direction;
o Process and data modeling and design requirements;
o Functional and technical detailed specifications;
o Web-based and client-server application systems development and support;
o Programming, testing, and implementation;
o Quality assurance testing and test plan development;
o System development standards compliance;
o Contractor deliverables management;
o Code, technical and post-implementation reviews; and
o System architecture design and implementation.
I lead and participated in the facilitation, design, development and support of a number of web and
client-server based application systems. These included:
o Employee Activity Tracking System (EATS), Ministry of Health, Registration and
Premium Billing Branch;
o Billing Integrity Program Case Management System (BIP CMS) Ministry of Health,
Financial Policy and Monitoring Branch;
o Coastal Selling Price System (CSP), Ministry of Forests, Revenue Branch;
o Veterinarian Laboratory Management System (VETLAB), Ministry of Agriculture, Food
and Fisheries, Animal Health Branch;
o Constituency Assistance System (CAS), BC Legislative Assembly, Office of the
Legislative Comptroller;
o Project Tacking System (PTS), Ministry of Finance, Office of the Comptroller General;
and
o Book King facilities scheduling and reservation system, University of Victoria, Facilities
Management Department.
Technologies employed include: Oracle Designer 2000/6i, Oracle PL/SQL, Oracle/Internet
Application Server (OAS/iAS), Oracle Developer, Oracle 8i DB, SQL-Plus, ErWin, Toad,
Microsoft ASP/VB Script, PHP 4.0, PDFlib, COM / DLL, ODBC SQL, Java Script,
DHTML, MS SQL Server 2000, MS Access, Windows NT/98/2000 Pro/Server.
Senior Business Analyst 1994 to 2000
Pacific Coast Savings (now Coast Capital Savings)
Reporting to the Director of PCS ISD, I was part of a dynamic team of people dedicated to support
Pacific Coast Savings in the timely delivery and support of enhanced and integrated business and
financial systems solutions.
My primary responsibilities included:
o Analyzed business problems identified by Business Area Management;
o Supported Business Area Managers with preparation and submission of their requirements
to the Software Steering Committee for prioritization;
o Delivered presentations and reviewed project estimates and plans, with proposed
implementation targets to the Software Steering Committee;
o Delivered project leadership and management with assigned staff;

4. o Developed feasibility studies and requirements analysis on behalf of the Business Area
Managers;
o Researched and proposed technology options to address business needs;
o Analyzed and documented business process and technological impacts;
o Developed data models, process models and design documents to describe business area
requirements;
o Developed functional specifications detailing system enhancements and sub-system design
requirements;
o Estimated resource requirements to plan, analyze, design, develop, test, implement and
support application system enhancements and sub-system delivery;
o Lead development teams and provided technical analysis and system specifications;
o Developed test and implementation strategies and plans;
o Participated in the coordination and direction of user acceptance testing teams; and
o Delivered database design, software development, quality assurance and implementation.
Primary projects delivered included:
o Mortgage brokerage data warehousing via internet data transfer;
o Customer relationship management prototype;
o Cheque imaging feasibility study and prototype;
o Banking system interest calculation enhancements;
o Loan credit scoring sub-system;
o Equifax electronic request processing electronic interface;
o Customer/member tracking and profiling support sub-system;
o Pre-authorized payment and cheque clearing control sub-system;
o Delinquent loans recovery system enhancements;
o Point of Sale and Automatic Teller Machine electronic interface enhancements; and
o Loan origination and administration sub-system.
Technologies employed at PCS included: M-Tech (Mumps) language and database, Microsoft
Visual C++ / Basic / Interdev, VMS/C, Jetform, TCP/IP Sockets API (VMS and COM /
ActiveX), and Datapac X25.
Senior Programmer Analyst / Project Leader 1991 to 1993
Ministry of Advanced Education, Skills, Training and Technology, Victoria, B.C.
Participating on a team of four senior IT professionals, I lead the development and implementation
of the Student Financial Assistance System (SFAS) for the Student Services Branch.
My primary responsibilities included:
o Provided leadership and guidance to the project team;
o Reported project status to and implementing recommendations from the SFAS Project
Steering Committee;
o Conducted project status communication and presentation sessions at post secondary
institutions;
o Designed and implemented the SFAS VMS/RDB database schema; and
o Developed and implemented the SFAS award assessment subsystem.

5. Development was on the BC Systems Corporation VAX/VMS cluster using VMS/C,
Powerhouse, RDB, SQL Modules, and, DCL.
Senior Systems Analyst 1989 to 1991
DMR Group Inc.
Employed by DMR Group in Victoria, I participated in a variety of consulting assignments.
My primary responsibilities included:
o Logical and functional architecture and design;
o Data and process modeling;
o Joint application design;
o Functional requirements definition and documentation; and
o Application development and implementation.
I employed the DMR Productivity Plus system development lifecycle methodology in the delivery
of multiple assignments at a number of ministries. Assignments included:
o Advanced Education – Student Financial Assistance System (SFAS) preliminary analysis
and functional requirements design, with subsequent COGNOS Power-Designer process
and data modeling;
o Energy, Mines and Petroleum Resources – Mineral Titles system logical design;
o Liquor Licensing and Control – System logical design;
o Loans Administration Branch – Delinquent Loans system logical design;
o Transportation and Highways – Macintosh reporting support prototype;
o Ministry of Environment – GIS & VMS/RDB integration prototype; and
o Postal Services Branch – Oracle DB & Forms system prototype.
Technologies employed over various projects include: Oracle DB, Oracle Forms, Cognos
PowerDesigner, Excelerator, Powerhouse, VMS / C, VMS / RDB / SQL, OS/2.
Senior Programmer Analyst 1987 to 1989
CANRON Inc. Montreal, Quebec
For this manufacturing and distribution company I fulfilled roles covering systems analysis,
design, development, installation and technical support of a variety of business systems including
online order entry and sales management through sales tracking and reporting.
The tools employed by myself at Canron were VAX/VMS DCL, COBOL, RMS indexed
sequential files, CMS, CDDL, DATATRIEVE, and VAX System-Services. VAX-FMS was
used for prototyping. Diagramming tools on the Macintosh were used to generate data flow
diagrams, hierarchical tree structured diagrams, and detailed procedural logic diagrams.
Programmer Analyst 1986 to 1987
The Montreal Gazette, Montreal, Quebec
Participated as programmer analyst in the design and programming of the Gazette Advertising
and Billing System. This was in a VAX/VMS environment using DCL, COBOL, FMS/TDMS,
RMS, CDDL and DATATRIEVE. My programming efforts focused on the Advertisement
Order Entry application.

6. Programmer Analyst 1985 to 1986
NORANDA - Canadian Copper Refineries, Montreal, Quebec
Participated in the analysis, design and programming of several systems in a VAX/VMS
environment using the Relational Database ORACLE. The systems under development included
Metals Accounting, Laboratory Control and Materials Handling.
Computer Operator 1984 to 1985
B.C. Ministry of Forests, Victoria, B.C.
In a WANG VS-100 installation, I performed data backups, system startup and shutdown
procedures, production of delay reports and monitoring of communication lines.
REFERENCES
To be provided on request.

7. Programmer Analyst 1985 to 1986
NORANDA - Canadian Copper Refineries, Montreal, Quebec
Participated in the analysis, design and programming of several systems in a VAX/VMS
environment using the Relational Database ORACLE. The systems under development included
Metals Accounting, Laboratory Control and Materials Handling.
Computer Operator 1984 to 1985
B.C. Ministry of Forests, Victoria, B.C.
In a WANG VS-100 installation, I performed data backups, system startup and shutdown
procedures, production of delay reports and monitoring of communication lines.
REFERENCES
To be provided on request.