Robin Halpin has over 20 years of experience in retail management, customer service, and sales. She has held several management roles at Lowe's Home Improvement since 2006, including department manager positions in tools, home décor, and paint, where she increased sales and margins in each department. Prior to Lowe's, Halpin worked in sales and management at a Ford dealership from 1982 to 2006, maintaining high customer satisfaction ratings. She also served as a store manager and commercial sales representative for Sherwin-Williams from 1972 to 1982, more than doubling sales at her first store location.

1. Robin J Halpin
325 Washington Ave
Dow ningtown, Pa. 19335
484-459-2173
Low e's Home Improvement. Dow ningtow n, Pa. From 2006 to present
I started in installed sales because of my customer service backround. In installed sales I exceled in Order management w hich was
keeping trackof sales and order status of specialorder items. I w as in charge of getting refunds known as return authorizationsfrom
vendors. The district manager recognized me as the best in her district and I w as a trainer for her and my last year in Installed sales
for the first 6 months of the year our expenses were 68.00 dollars.
In 2008 I w asasked to become the product services manager. I had great training w ith Sherwin-Williams in merchandising,
Inventory management and w as extremely organized. This programw as new for Lowe’s and Iw as in charge of all the required
resets of merchandise in the store. My team performed exceptionally w ell. My goal w as to have all specialassignments completed
on time and set to planogram perfectly. The district manager Bill Reppert recognized me for my skills and sent new managers from
other stores for me to train.
In 2009 after a discussion with the store manager I became a department manager. My background in management, retail sales,
merchandising and inventory management served wellto increase sales fromthe very beginning. I re-organized the departments to
be easy to shop, clean, and dow n stocked daily. In tool w orld my first department my sales and margin increased during my tenure.
I w as then asked to manage the Home Décor department to re-organize it. We had a very successfulyear. Sales increased 11
percent, Inventory w asbelow budget, Turns w ere higher. Then in 2011 I w as asked to manage the paint department w here Iused
my 14 years of paint management experience to organize and train the staff. Sales werejust below 1.5 million in 2010. This year we
expect to reach the tw o million mark w ith a margin of over 50 percent. This is 5 percent higher than in 2011. My turns are at 5.3 vs
4.5. These increases are due to increased market share, traffic flow and offering friendly and professionalservice to every customer.
I teach ow nership to my staff and we workvery wellas a team. With 20 years of paint experience now there isn’t a project a
homeow ner is doing that w e can’t give them the information they need so their project meets or exceeds their expectations. I train
my staff also in project selling to ensure every customer know swhatthey need to do from preparation, application and proper
applicators. This helps ensure their projects are successfuland many become lifelong customers who recommend us to family and
friends thus improving our market share w hich is the only true w ay to increase sales that last. Currently in 2016 sales are 14 percent
higher than 2015 and margin is now at 50.12 percent.
Sloan Motor Inc. From 1982 to 2006
I w orked for Sloan Motors a Ford dealership. For seven years Isold cars and averaged 156 a year. In 1989 I w ent backto the
Service department and w as the assistant service manager, w arranty administrator and service writer. These jobs w ere customer
service intensive and I w as responsible for satisfying customers per Ford standards for a win win situation to keep the customer
happy w ith the resolution. Also as the w arranty administrator Iw as able to use my Inventory skills to pick up trends in repeated
repairs in all vehicle lines to order in the proper inventory to satisfy customers, This allow ed us to fix it right the first time as w ellas
increasing one day repairs, and not inconveniencing our customers by requiring to keep their care overnight. I did this from 1989 to
2006 w ith a customer satisfaction rating of 94 percent. As a service writer Isold 90 percent of the w orkrecommended by the
technician. As the w arrantyadministrator 85 percent of my claims w ere paid w ith one day of submission.
The Sherw in Williams 1972 to 1982
Store manager and commercial sales representative for the Sherwin-Williams Co. My responsibilities w ere allfacets of running my
store to Include Inventory management, financialmanagement, hiring, purchasing and calling on professionalas w ellas Industrial
accounts. My first 2 years as manager I increased my first stores sales in Thorndale, Pa from113,000 to 325,000. I continued to
grow fromthere as I w as sent to different storesfromtime to time to performthe same w hen there sales w ere not increasing. Iw ill
highly trained in paint product know ledge and application. I w as also certified through Sherwin-Williams in merchandizing, Inventory
management. I w as also given intense studies in design as I sold commercial accounts like hospitals, schools and builders and
w ould help them design their color schemes.