1. Roberto Borin resume
PERSONAL DETAILS
Name Borin, Roberto
Date of birth 12
th
july 1972
Nationality Italian
Marital status Single
Tel +39 346 96 42 636
E-mail adress robertoborin@outlook.it
Linkedin it.linkedin.com/pub/roberto-borin/59/742/350/
CAREER
03/2008 – 11/2013 Sitel Italy S.p.a. Milan
Help desk and back office using the Trouble Ticket Management system.
Customer service professional clerk:
- technical e-mail, phone and chat support for consumer pc desktop and laptop,
- troubleshooting for identify the type of fault and fix it, both using the remote softwares,
- networking installation and setup,
- backup data and disaster recovery,
- arrange repair service or spare parts ordering,
- coaching new colleagues,
- team leader,
- translate technical data sheet from english to italian.
11/2007 - 02/2008 Sitel Italy S.p.a. Milan
Inside sales for business hardware.
- I phoned the prospects for planned a date with the vendors.
02/2006 - 09/2007 Sitel Italy S.p.a. Milan
Pre sales support clerk(hardware devices):
- I gave technical information about products to the prospects.
10/2005 - 12/2005 Sitel Italy S.p.a. Milan
Telesales - business software.
03/2004 – 06/2005 Class Editori S.p.a. Milan
Teleseller/Customer care:
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2. Roberto Borin resume
- telesales - financial newspapers,
- managing of sensible customer data.
09/2003 – 09/2005 Archè S.r.l. Milan
Phone interviewer:
- marketing research for food, financial and automotive product areas,
- customer satisfaction's survey.
03/2003 - 05/2003 Morgan&Ashley consulting Milan
Tutorship (stage):
- tutorship of course financed by European community,
- tutorship of business courses,
- recruitment (workers selection and coaching).
EDUCATION
2003 Morgan&Ashley consulting Milan
- Problem solving & decision making course;
- Communication course.
2002 - 2003 E-SKILL Milan
Postgraduate course - Designer of courses financed by European community.
1993 - 2002 Università degli studi di Milano
Bachelor's degree - Graduated in law.
- Final thesis in civil procedure: “The proposition of plea in job trial”.
1987 - 1993 Costanza technical institute Milan
Baccalaureate: Electronics Technician.
LANGUAGES
Italian: mothertongue;
English: proficient user;
French: basic user.
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3. Roberto Borin resume
TECHNICAL PROFICIENCIES
Platforms:
MS Windows XP–Vista–7-8-10, Mac OS, iOS, Android, Windows mobile. MS Office, MS Access, Internet
Networking:
TCP/IP, Ethernet, Secure ID,
Languages:
Java, JavaScript.
Tools:
Microsoft Office Suite, Apache Openoffice,
Explorer, MS Edge, Openoffice, SAP CRM, Siebel, Log Me In Rescue, Norton Internet Security, AVG
antivirus, Sophos antivirus, Avast antivirus, Adobe Reader
I authorise the processing of my personal data for personnel research and selection purposes under D.Lgs.
n.196 of 30/06/2003.
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