1. Robert Zubiarrain
Retail and Grocery Management
Houston, TX 77071
robertzubiarrain@yahoo.com - 832-892-2955
Seeking a role as a Manager with an organization that can utilize a Bilingual (Spanish/English) professional.
Authorized to work in the US for any employer
WORK EXPERIENCE
Assistant Store Manager
Walmart Supercenter - Richmond, TX - 2014 to Present
• Serve as Manager on duty, performing all of the responsibilities of the Store Manager when he is not present.
Responsible for assisting the Store Manager with the day-to-day operations of the entire store
• Management of all store operational issues, to include store housekeeping, store administrative duties,
physical inventories, price changes, etc.
• Develops and implements action plans that will improve operating results
• Serve as a model for customer service and other vital behaviors and instill this value in all associates. Manage
and develop associates to ensure adherence to standard practices
• Provide leadership and motivation within the store to promote a culture reflective of Walmart's principles,
core values and vision
• Maximize sales through excellent customer service and minimize shrink through proper utilization of standard
practices
• Responsible for sales and "bottom-line" profits of the store
• Manage weekly budget to ensure store profitability
• Resolve customer problems or complaints by determining optimal solutions
• Provide exceptional customer service and ensure the employees also provide the same level of service
• Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments
• Develop and implement employee performance evaluations and improvement plans
• Effectively manage employee turnover. Provide a positive working environment and handle employee issues
appropriately and in a timely manner.
• Ensure interior and exterior of store is maintained to company standards
• Communicate, execute, and manage marketing and merchandising programs
• Ensure employee awareness of safety and emergency procedures
• Manage store revenue, including cash handling, daily deposit reconciliation and delivery of deposits to bank
• Develops and implements action plans that will improve operating results
Store Manager
99 Cents Only Store - Houston, TX - 2013 to 2014
Responsibilities
Management of all store operational issues, to include store housekeeping, store administrative duties,
physical inventories, price changes, etc.
Plan daily operation, monitor production process following company procedures and profitability guidelines.
Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments
Ensure that customers receive proper assistance and within a timely fashion. Manage store revenue, including
cash handling, daily deposit reconciliation and delivery of deposits to bank

2. Accomplishments
My biggest accomplishments was to turn a focus store in the market to a successful store. The store I was
in changed of was not kept to proper company standard. The backroom processes was not being kept and
proper cross mechanizing to increase sales was not done. There was a spike of 20 percents sale and profit
increase from the prior years. The organization in the backroom was set in a way that we were able to load
the pallets in the warehouse without no complication.
Assistant Manager/Store Manager
Foodarama Supermarkets - Houston, TX - 2011 to 2013
To supervise and coordinate activities of the managers. Assist upper management in supervising the operation
of the store.
Plan daily operation, monitor production process following company procedures and profitability guidelines.
Ensure that customers receive proper assistance and within a timely fashion. Manage money, warehouse
duties and supervision of cashiers.
Plan daily operation, monitor production process following company procedures and profitability guidelines.
Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments
I have the proper training how to manage and operate the DSD and Customer Service Operation.
Assistant Grocery Director
Randalls Supermarkets - 2011 to 2012
To supervise and coordinate activities of the night manager, assistant night manager, dairy manager, frozen
food manager, and stockers. Assist upper management in supervising the operation of the store. Ensure the
production of quality merchandise and service consistent with Randalls standards.
• Unload trucks and stock in accordance with Randalls / Tom Thumb safety procedures and guideline..
• Plan daily operation, monitor production process following company procedures and profitability guidelines.
• Order merchandise, plan and set displays.
• Monitor stocker activity. Meet preset goals for departments in the areas of labor, sales, and productivity.
• Train employees in store policies (superior service and safety).
Assist customers with special requests for new products.
Jacksonville Branch Manager/Fire Extinguisher Tech
Florida Fire Safety - 2010 to 2011
Marketing and Sales of Fire Safety Product
Maintenance and Annual Certification of Fire Extinguisher
Customer Service
Owner/Administrator
Sabaho Home Services Inc - 2009 to 2009
Managed all nurses, therapist, and home health aides - a total staff of 9 employees.
Billed Medicare, Medicaid, and other providers (HMO's, PPO's, etc.) for services rendered.
Fielded provider and customer calls
Maintained all customer accounts in IGEA
Customer Service/ Warehouse Manager
Micro Product Distributor - 2007 to 2009
Responsible for managing the inventory of the warehouse of every part received and sent out of the company.
Worked in the return department processing refunds and provide quality customer service.
Owner/ Title Agent

3. Houston Title & Escrow Company - Houston, TX - 2005 to 2008
Manage the company finances for all real estate transactions and supervise a staff of 4 employees.
Prepared closing documents and managed Escrow for all transactions using DoubleTime software.
Bagger/Cashier/Stocker
Publix Supermarket - 1999 to 2003
Ensure that customers receive proper assistance and within a timely fashion. Manage money, warehouse
duties and supervision of cashiers.
EDUCATION
Associates of Arts in Ultrasound Technician
Miami Dade College
Florida State Fire College
ADDITIONAL INFORMATION
COMPUTER SKILLS
Proficient in Microsoft Office Suite (Word, Excel, Access, Outlook, and PowerPoint)
Mac Software
QuickBooks