1. Robert W. Dunn, Jr.
822 Rabun Drive NW, Lilburn, GA 30047, Cell: 678-428-1077, e-mail rdunn625@yahoo.com
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 Objective - Obtain a position as a team player in a people oriented organization where
I can maximize my customer service experience in a challenging environment to
achieve corporate goals.
Key Skills and Qualifications
Problem Analysis ‫׀‬ Problem Solving ‫׀‬ Organizational &Time
Management ‫׀‬ Customer Service Orientation‫׀‬ Adaptability
Strong Interpersonal & Communication Skills‫׀‬Initiative
Training & Motivating People
Work Experience/Background
Instructor/ In School Suspension [Berkmar Middle School] Lilburn, GA 2012 – Present
 Assist in implementing behavior plans as defined by the teacher(s), administrator
and/or counselor for the purpose of developing and/or improving student’s basic social
and interpersonal skills.
 Assist students in the completion of assigned work for the purpose of providing ongoing
support in the accurate completion of student assignments.
 Monitor students during assigned periods and/or activities for the purpose of ensuring
the safety and welfare of students.
 Perform various record keeping and clerical functions (e.g. student ISS report,
attendance logs, student activity documentation, etc.) for the purpose of meeting
mandated requirements.
 Provide verbal and/or written feedback concerning student performance and/or
behavior for the purpose of informing teachers/s and/or school administrators of
students’ progress.
 Respond to inquiries from a variety of sources (e.g. students, teachers, administrators,
and /or parents) for the purpose of solving problems, providing information and/or
directing to other sources.
Paraprofessional/Special Education [Berkmar Middle School] Lilburn, GA 2012
 Assisted in the educational and social development of students under the direction and
guidance of the classroom teacher.
 Assisted in the implementation of Individual Education Plan for the students and
monitor their progress.
 Provided support for individual students inside and outside the classroom to enable
them to fully participate in activities.
 Assisted classroom teachers with maintaining school records.

2. Robert W. Dunn, Jr.
Substitute Teacher [Gwinnett County Public Schools] Suwanee, GA 2007 – 2011
 Implemented teacher’s lesson plans.
 Assigned student class work and homework.
 Maintained classroom discipline.
 Completed a daily report or evaluation to communicate any pertinent information
resulting from the day’s events.
Senior Account Representative [Eagle Recognition] Tucker, GA 2001 – 2006
 Initial point of contact for customers/clients.
 Processed customer orders.
 Resolved customer issues and escalated anything unusual to a manager.
 Responded to any request for proposals.
 Coordinated and prepared presentation materials for outside sales representatives.
 Up sold or educated customers on various products and services.
 Generated and distributed order activity reports to customers.
 Participated in monthly awards ceremony for local accounts.
Customer Service Manager [Homes of the South] Kennesaw, GA 2000
 Processed customer orders.
 Coordinated text and images for print.
 Provided timely feedback regarding customer orders.
 Resolved customer complaints via phone, mail and email.
 Supervised the distribution of a monthly real estate publication.
 Performed quality control on the “blue line” copy.
Shipping/ Sales Support Manager [Capital Marketing Concepts] St. Petersburg, FL 1997 - 1999
 Directed the preparation of shipments for postal or commercial conveyance.
 Determined the most economical and efficient shipping method.
 Communicated with customs brokers.
 Tracked shipments and determined order status.
 Ensured the coordination of inventory control and quality assurance.
 Supervised the operation of the graphic arts department.
 Assisted in the training of inside/outside sales representatives.
 Provided quotations for print jobs for customers and sales representatives.
 Interviewed and hired new employees.
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3. Robert W. Dunn, Jr.
Sales Support Manager [Crown Marketing Group] Clearwater, FL 1994 - 1997
 Developed and implement procedures for the operation of the Sales Support
department.
 Managed daily activities of the operational sales support function.
 Initiated and track orders to completion.
 Lead and directed the work of the Sales Support staff to include the graphic artist and
purchasing agent.
 Handled and resolved more complex customer requests or complaints.
 Provided quotations for custom print jobs.
 Reconciled weekly shipping invoices.
 Negotiated shipping rates for all carriers (UPS, FedEx etc.).
 Assisted in the training of newly hired inside/outside sales representation.
 Interviewed and hired new employees.
ACHIEVEMENTS
 Developed the customer service policy for the organization: Developed customer
service procedures for the organization.
 Evaluated changing factors frequently to achieve high customer service satisfaction
level.
EDUCATION
Bachelor of Arts, Political Science [Clark Atlanta University] Atlanta GA
SYSTEMS EXPERIENCE
Proficient in the use of Microsoft Office products, Lotus Notes, MAS 190, Sales Logics and FoxPro
COMMUNITY INVOLVEMENT AND VOLUNTEERISM
Member of a community based youth mentoring program.