Robert Scales has over 20 years of experience in network engineering, data communications, and IT management. He has a variety of technical certifications including CCNA and Alcatel-Lucent Network Routing Specialist. He currently works as a Technical Service Desk Specialist for St. Lucie County Public Schools, providing technical support. Previously he has held roles as a Network Operations Team Leader, Circuit Tester, and Network Consultant for various telecommunications companies. He has a strong background in networking technologies, operating systems, and applications.

1. Robert Scales
13 Kumquat Drive
Jensen Beach, FL 34957
(484) 356-7850
scalesrd@mail.irsc.edu
Professional Summary
 Problem solving professional with excellent network engineering and data communications skills.
 Outstanding customer service and issue resolution techniques – scored 98% in Customer Service
and 100% in Telephone Etiquette on Prove It! Exam.
 Strong experience in project management, team leadership, and technical consulting.
 Well known for exemplary oral and written communication skills.
Certifications
 Cisco Certified Network Associate – CCNA - Re-certified 11/2011.
 Alcatel-Lucent Network Routing Specialist – NRS I - Certified 02/2012.
Technical Skills
Networking Technologies – Devices: Analog/Digital Modems, CSU/DSU’s, ISDN TSU’s; PTSN, ISDN;
SONET: T-1, T-3, OC-x, UPSR, BLSR; Protocols: TCP/IP, X.25, Frame Relay, ATM; Ethernet, LAN,
WAN, VPN; Routing and Switching Protocols: RIPv1, RIPv2, EIGRP, OSPF, BGP, and VLAN Trunking.
Operating Systems and Applications - Desktop Administration: Windows Pro, Server, and XP; Server
Administration: Active Directory, DNS, WINS, and DHCP; MS Office: Word, Excel, Outlook, and Visio;
Anti-virus: Symantec and McAfee.
Education
Indian River State College, Fort Pierce, FL
 Future Bachelor Degree in Science IT Management and Cyber Security – 08/2016.
 Highest Honors – Summa cum Laude – GPA 3.86.
 Associate Degree in Arts – IT Management and Cyber Security – 06/2014.
 Graduated with High Honors – Magna cum Laude – 3.84 GPA.
 Associate Degree in Science – Computer Information Technology – 05/2013.
 Graduated with High Honors – Magna cum Laude – 3.81 GPA.
CHI Institute, Broomall, PA
 Associate Degree in Applied Science - Electronic Engineering Technology - 04/1994.
 Graduated with Highest Honors – Summa Cum Laude - 4.0 GPA.
Military Service
US NAVY Six Years
Work Center Supervisor, Nuclear Reactor Operator, and Electronics Technician
 Supervised ten personnel of a Reactor Controls Work Center in a Nuclear Propulsion Plant.
 Monitored and operated a reactor control panel during shutdown and power operations.
 Maintained and repaired naval reactor control instrumentation to the component level.
 Awarded Good Conduct Medal and Battle Efficiency Ribbon.
 Received an Honorable Discharge upon completion of obligated service.

2. Professional Experience
St Lucie County Public Schools, Fort Pierce, FL June 2016 - Present
Technical Service Desk Specialist
 Provide technical support (phone, remote, & desk side) - including and system security;
application and operating system support; hardware maintenance of Dell Servers,
Workstations, Desktops, and Notebook computers.
 Support and maintain Windows 7 and 10 Professional/Enterprise desktops.
Bartech Group for Guidant/FPL FiberNet, Miami, FL 2010 - 2012
Circuit Tester - NOC Engineer
 Analyzing circuit designs and coordinating activities to test each circuit thoroughly to
ensure circuit performance meets the circuit requirements and specifications.
 Implementing SONET equipment including: Nortel 3500s & Classic OC-48s, Lucent
DMXs, LU Optical Switches, and Infinera DWDM and Alcatel Lucent Nodes.
 Implementing Ethernet services using: Alcatel Lucent switches, Juniper routers, Accedian
EtherNID and MetroNID; equipment commissioning; and layer 1, 2, and 3 testing.
Pomeroy IT Solutions for IBM/ATT – Amtrak, Philadelphia, PA 2006 - 2009
Network Operations Team Leader - Network Engineer
 Managing Network Troubles, Tasks, and Changes – assigning jobs to team members;
providing administrative support for management and coworkers; and meeting SLA’s.
 Installing, maintaining, and repairing telecommunications and networking devices.
 Configuring and building network solutions - using Cisco Routers/Switches.
 Administering and maintaining DHCP, DNS, X-Wall, and WINS Servers.
 Monitoring, testing, troubleshooting and repairing networks using HP OpenView, Tivoli
Netview, Network Sniffers, Cisco Works, Fluke LAN/WAN Meter, and T-BERD.
 Tracking and resolving troubles and changes using Service Center ticketing system.
Tek Systems for Comcast Corporation, Mount Laurel, NJ 2005
Network Consultant
 Performed scheduled maintenance and IOS upgrades on broadband routers.
 Tested broadband routers to ensure operability before and after maintenance.
 Documented events and results of maintenance using Remedy ticketing system.
Aston Pharmacy Home Health Center, Aston, PA 2003 - 2005
Network Administrator and Technical Support Consultant
 Administrated, configured, maintained, and repaired Windows XP Pro network - including
LAN, WAN, & VPN; Cisco routers & 3Com Switches.
 Provided technical support (phone and desk side) - including anti-virus protection and
systems security; application and operating system support; hardware maintenance and
repair of Dell & Compaq Servers, Workstations, Desktops, and Notebook computers.
 Consulted management on needed upgrades for computers and growth of network/VPN.
UUNET, a WorldCom Company, Bala Cynwyd, PA 1995 – 2002
Team Leader and Senior Data Communications Technician
 Led engineering team by scheduling and assigning day-to-day tasks and projects.
 Installed, maintained, and repaired data communications devices and internetworking
systems – using Analog/Digital Modems, CSU/DSU’s, ISDN TSU’s; PTSN, ISDN - BRI &
PRI; T-1, T-3, & OC-3; TCP/IP, X.25, Frame Relay, ATM, SONET; LAN, WAN, & VPN.
 Configured and built network solutions - using Cisco & Nortel Routers/Switches.
 Tested and troubleshot networks using Network Sniffer, Fluke LAN/WAN Meter, HP
Hammerhead Protocol Analyzer, T-BERD and TIMMS Set.
 Opened, updated and resolved incidents using Remedy trouble ticketing system.
 Worked with Telco – AT&T, MCI, Sprint, Verizon, and others to resolve circuit issues.
 Recognized and awarded for outstanding customer service & excellent job performance.