2. • Met or exceeded production, sales, and profitability goal in all years with employees receiving maximum
incentive awards in three out of six years.
HVAC Manager, Dupont, PA (Sales & Service) 1998 to 2000
• Managed 14 service technicians and all service related issues for 900,000 service customer base.
• Improved service unit ranking for 60th to top five in first year of management.
Manager of Retail Operations, Tunkhannock, PA (Farm Center) 1996 - 1997
• Managed retail farm center store including inventory control, customer receivables, and accounts payables.
• Improved sales and gross margin of retail store, from worst performer to top ranked store in the region.
Regional Sale Manager, Chicago, IL (PM Agricultural Products) 1994 – 1995
• Managed northeast region’s agricultural tonnage sales.
Wholesale Manufacturing Manager, Binghamton, NY (Manufacturing facility) 1993 – 1994
• Managed all phases of production in manufacturing facility and regional truck delivery pool including
scheduling and dispatching.
• Improve facility production by more than 25% in one year; while increasing profitability by 50% - plant
became the most profitable plant in the region.
Operations Manager, Walton, NY (Retail & Manufacturing) 1991 – 1993
• Increased sales by $700,000 (30%), while improving profitability from negative 6 figure losses to better than
breakeven.
• Built strong employee team.
Operations Manager, Claverack, NY (Retail Store) 1989 – 1991
• Increased sales by $300,000 (25%).
• Built strong employee team.
General Manager, Schenevus, NY (Retail Store) 1986 – 1989
• Increased sales by $280,000 (60%).
• Improved customer service; increased collections of customer accounts.
Management Trainee, Stamford, NY (Retail Ag Store) 1985 – 1986
• Completed management training course and goals within 12 month period, a full year ahead of general
corporate expectations.
• Completed corporate training in A/R, A/P, inventory control systems, in-store operations, operating statement
preparation and analysis, sales program, and complaint resolution.
Sales Associates, Walton, Delhi, & Oneonta, NY (Retail Ag Store) 1979 – 1985
• Responsible for sales, inventory, scheduling of employees and deliveries, complaint resolution, and small
engine repair.
EDUCATION
SUNY Delhi, Delhi, NY Accounting Major attended 1985-1989
Oneonta High School, Oneonta, NY Regents Diploma
CERTIFIED OSHA SKILLS
Hazwhopper (hazardous material)
Certified Pesticide & Herbicide Applicator
Forklift operator & trainer
References Available Upon Request
3. Letter of reference for Robert Safford
I have known Robert Safford for over 24 years and have worked with him on a
professional basis on and off for over 22 years. Robert is one of the most success driven
individuals that I have ever had the pleasure to work with. He has excelled in the areas of
Operational and Sales Management with the determination and passion to drive any
Company above and beyond their planned goals.
If you have any further questions about Robert and the Professional that he is, Please feel
free to contact me anytime at 607-434-4850 or at jharby@stny.rr.com.
Sincerely,
Joseph Harby
4.
5.
6.
7. Region 5 Office
421 New Karner Road Suite 3 Albany, NY 12205
Office 518-464-6235 Fax 518-464-6238
lvoss@suburbanpropane.com
December 10,2010
To Whom It May Concern:
I have had the pleasure of knowing and working with Bob Safford for well over 15
years, as we worked together for Agway Energy Products, and since that time as a
competitor in the market place.
Bob worked directly for me for a number of years as a Market Manger at the Walton
location which was within my Region at that time. I have know Bob to be a hard
working, dedicated individual who approaches his work assignments as if he were
running his own business. I have always found this kind of work ethic to be
refreshing and the cornerstone to success - especially in this day and age when that
is a rare commodity. Bob takes responsibility for his facility – his business and the
success of his people. He is sales oriented and understands that the customer
comes first.
I would look forward to working with Bob again should we come across an
opportunity that lends it self to our mutual interests. In the meantime, I would be
glad to take the time to discuss my past work experience with Bob or share my
thought in regards to his ability to contribute to the success of whatever venture he
decides to pursue.
Sincerely,
Linda M. Voss
Region 5 General Manager
