Robert Ryan is an experienced retail manager with over 10 years of experience managing golf retail stores and developing sales and customer service teams. He has a proven track record of exceeding sales goals and improving customer experience. Ryan is skilled in all aspects of retail operations from merchandising to inventory management to customer service. He aims to inspire the next generation of retail leadership through strategic training.

1. 1 Robert Ryan
Robert A. Ryan
1330 Yukon St., Lakewood, CO 80214 │ 720.394.8578 │ ryanrobert@comcast.net
 EXPERIENCED RETAIL MANAGER 
Excellent talent developer ready to unlock sales & customer service potential within retail settings to train and inspire
the next generation of sales & service leadership teams.
Dedicated to improving retail sales metrics & customer
experience through optimizing sales & service training at every
level and role, creating strategic & creative floor displays and visual
merchandising, & excellent control of store shrink.
High-achieving manager and leader with consistent track record
of reaching & exceeding key metric goals, and spreading
enthusiastic can-do attitude and high work ethic to team members.
Diversified retail expert containing experience in every role &
possessing expertise from receiving & packaging/warehouse to
shrink management to customer-facing display optimization to
customer service/ complaint resolution, sales training &
motivation, successful marketing & promotions management, and
scheduling and team dynamic management.
PROFESSIONAL HISTORY
Golfsmith, Golden, CO (04/2006-12/2016)
MERCHANDISE MANAGER (2011 to 2016)
 Trained all store associates in sales best practices; led 7 associates through one-on-one mentorship to achieve
Top Gun sales status.
 Provided leadership at the Golden location as a key part of the leadership to finish 1st in SMK regionally and 3rd
in the company.
 Modeled exemplary customer service resolution skills by maintaining a customer-first approach with a calm,
professional demeanor in all situations as well as a creative determination to arrive at mutually beneficial
solutions for both the retailer and customers.
 Supremely dedicated to customer experience as demonstrated by created proficiency with visual merchandising,
floor display design / arrangement, equipment customization & seamless ability to step into any role.
Golfsmith, Golden, CO
OPERATIONS MANAGER (2006 to 2010)
 Accurately mapped store plan & prepped for physical inventory.
- Achieved shrink totals of .44% in 2008, .36% in 2009, and .04% m in 2010 (company goal .60%).
 Delivered promotional schedule, active contests, sales goals to staff, & assisted with strategy execution planning.
 Conducted cycle counts & updated signage; managed markdowns where appropriate.
 Ran point on training & scheduling, performance reviews & other feedback for team members.
Farview Golf Club, Avon, NY
HEAD PROFESSIONAL (2003-2006)
 Took sole leadership and responsibility for managing, interviewing, hiring scheduling, training, reviews and &
remedial training processes for all 25 employees.
 Ran point on merchandising, tournament/league organizing, customer service, and marketing/advertising
departments.
 Re-branded Farview golf course including development of corporate website.
- Resulted in 22% business increase
 Implemented and designed a new course logo.
- Resulted in 29% proprietary sales increase
 Increased efficiency for all ordering and visual merchandising for the pro shop through increasing organizational
practices.
- Led to sales increase of 38% over period from 2003-2006.
 Initiated & managed advertising vendor relationships; was able to procure and maintain various locations
providing free custom yardage books and scorecards to corporate guests at no cost to the club.
CORE COMPETENCIES:
* Sales Talent Developer
* Customer Service Team Leader
* Consistent Key Metric Achiever
* Highly Goal-Oriented
* Infectious Positive Attitude
* Retail Management
* Excel, Outlook, & QuickBooks
* Creative Problem-Solver
* Communication

2. 2 Robert Ryan
Bandon Dunes Golf Resort, Bandon, OR
GUEST SERVICES SUPERVISOR (2001-2003)
 Led cooperative efforts & clarified roles for all outside operation & associate staff positions and teams.
 Streamlined & managed interviewing, hiring, training and review processes for all employees.
 Efficiently managed purchase orders, supplies, inventory control, & replenishment.
United States Air Force
INTELLIGENCE ANALYST (1987-1999)
Assumed overall responsibility for team of 27 intelligence analysts; partnered with other teams to deploy personnel to
global crisis areas.
 Ethically upheld Top Secret Security clearance during 11.5 year career.
 Submitted quarterly reviews for team members to determine job progression and path.
 Served as a key member for interviewing & hiring processes.
 Enlisted in Air Force Supervisory and Leadership courses to show dedication to continuing education.
EDUCATION AND PROFESSIONAL DEVELOPMENT
ASSOCIATE’S DEGREE – COMPLEX MANAGEMENT
San Diego Golf Academy, Vista, CA (2000)
PHASE Management Training (2014)
Air Force Leadership and Supervisory Training (1995-97)
AWARDS
United States Air Force War Campaign Medal Awarded in 2002
Golfsmith Impact Manager for the region 2012
San Diego Golf Academy Graduated with Honors
Air Force Basic Training and Intelligence schools, Graduated with Honors