1. Robert Mackert
223 N Adams  Westmont, IL  (630) 835-9925  rwmackert@gmail.com
Education
DeVry University, Addison, Illinois Graduated June 2011
Bachelors in Network and Communications Management
Classes: Database and Scripting Linux Scripting, Windows Server 2003, Introduction to Wireless
Optical Networks 1-2, Cisco Certified Network Associate 1-4, Introduction to Voice Over IP,
Cisco Certified Network Design associate, Project Management, Statistics, Security, and
Computer Repair.
Technical Skills
 Extensive experience with Microsoft products and Operating Systems such as Microsoft
Office Suite, Windows XP, Windows Vista, and Windows 7.
 Completed CCNA Exploration: Introduction to WAN.
 Cisco CUCM& CUC VoIP configuration and troubleshooting.
 Creating Device Pools, Calling Search Spaces & more for CUCM.
 Upgrading Cisco Call Manager to higher version with license migration.
 Over 2 years of experience configuring Cisco Switches.
 Over 3 years of Call Center Experience
Work Experience
Walgreens Corporation
Network Engineer (Consultant) 02/2014 to 11/2015
 Converting All Stores Chain Wide to Cisco VoIP.
 Configuring & troubleshooting switch port configurations for VoIP
 Router configuration & troubleshooting for VoIP including E-phone, Dial Peer & FXO
Voice Ports.
Get + Netrix
Network Operations Center, Niles, Illinois 06/2012 to 02/2015
 Proactive Monitoring and basic troubleshooting for routers, switches, and servers.
 Cisco VoIP work and troubleshooting in CUCM,CUC,CUPS, versions five to nine
 Troubleshooting end user computing & issues.
Peapod Corporation
Internship, Skokie, Illinois 12/2009 to 1/2010
 Constructed and installed racks for data center
 Constructed cages, installed power strips, ran Ethernet cords and installed routers and
switches
 Created redundancy throughout the network to ensure a stable network