Robert Kuntz is an experienced Information Technology professional with over 20 years of experience managing global telecommunications, data, and video networks. He has held roles such as Network Tower Lead, Operations Manager, Project Manager, and Telecom Analyst. Kuntz is highly knowledgeable in IT service delivery and business processes. He is an innovative problem solver able to find fast solutions through his technical expertise and experience managing complex global environments.

1. ROBERT C. KUNTZ
17417 Cedar Falls Rd, North Bend, WA 98045
Email: kuntz_bob50@hotmail.com
Phone: Home (425) 269-8611
SUMMARY
I am an accomplished, result-oriented Information Technology Telecom and Data management
professional with over 20+ years of comprehensive experience in a complex, global enterprise
environments.
I am highly knowledgeable in all IT service delivery areas as well as business principles and processes.
I am understanding, passionate, innovative individual who has an excellent sense of teamwork to get
results by instilling commitment, trust, fairness and loyalty.
I am a master problem solver and very able to focus broad operational experience, significant
technical expertise, and a wide range of project and process improvement tools on problems to
find fast and sensible solutions. I have worked both as a technician and manager in my career
and am driven to provide results and be accountable.
Very Experienced in all these areas +
Networks and services - Voice, video, Network – transport to application layers.
• Global Data Center Operations – 175 sites worldwide – Telecommunications, Data and Video
• Management = Staff management and development - Internal and External members
• Incident, Change, Problem and Release Management service owner / approver
• Strategic planning – Complex global environment annually and 5+ year goals
• Vendor management - Hiring, contracts, and process management
• Network management - Telecom, VOIP and data networks including transport services.
• Project and Program Management and process owner
• Business Continuity / Risk Management - Process and Documentation owner.
• Process review and training
PROFESSIONAL EXPERIENCE
TCS Consultancy Services @ Microsoft 11/1014 - present
Role = Network tower lead past 7+ months = Incident management team (Redmond and Hyderabad
teams)
 Primary Manager = Enterprise network alarm events and Incident management ( Triage and
Network Analysts )
 Weekly, Monthly and yearly service review meetings with leadership teams

2.  Some other duties listed below:
Analyst role delegation for the shift
WFR assignment
Alarm console monitoring
Ticket queue monitoring
Inbox monitoring
Crisis call monitoring
Recap review
Site up investigation request fromGFS Crisis reporting LT
Monitoring Analyst break windows
Attending daily site up meeting
Attending the shift hand-off calls
Attending weekly SME sync-up
Attending weekly MOC CM and CRT sync
Qos Investigation
Weekly ticket review
Weekly email review
Roster management
Training and skill assessments
Budget and yearly goal setting and evaluations
Snoqualmie Falls Golf course – Fall City WA 5/2013 to 11/2013
Role = Supervisor & Consultant role
 Full time seasonal work, including upgrading legacy key phone system to IP based solution,
Upgrading data network to wireless, adding security and backup Business continuous
solution, upgrading PC’s , handhelds radio’s and smart phone application deployment for
irrigation system, along with beta testing and deployment of new online customer facing
website for reservations.
 Responsible for all outdoor functions, including mowing, project work / upgrades,
mechanical support and team processes.
Century Link – WA, ID, MT and OR 11/2009 to 5/2013
Roles = Network Analyst II / Network Reliability Engineer / Regional Operations manager / DSL
escalations / 911 and homeland security processes.
I supported customers with extremely complex needs where industry recognition of their skill may be
required. I am a consulting-level professional recognized internally and externally as having broad
expertise or unique knowledge, which may influence the company's strategic direction and focus on
projects that have corporate level impacts.
• Technical Skills and Experience: CO (Central Office), Specials, Power & Grounding, HSI (high speed
internet) & OSP and I have a very strong working knowledge of Operations and Business processes.
I am also proficient using MS Word, Excel, PowerPoint, Outlook, Visio and other applications. I also

3. have experience in managing technical projects; have good written and verbal communications, skills
and the ability to communicate technically complex information to different types of work groups
and management teams.
• Corporate layoffs in May 2013 of 54 local managers. Semi-retired and enjoyed my first
granddaughter May thru October in North Bend, WA.
Microsoft Corporation – Redmond, Washington 2007-2009
Roles = Service Support Analyst / Ops Manager
• Telecom Operations senior technician supporting Global Enterprise and providing monitoring,
and Incident management support
• ITIL certified. Used these processes to provide Change, Release, Incident and Problem
management support to global telecom services
• Problem and change manager for all Global telecom change requests.
• Initiated and implemented a hosted services model, both from a service delivery standpoint and
from a billing/costing perspective.
Program manager / Project manager 2005-2007
• Primary PM that supported all the Global NOC infrastructure, including Global voice service
(British Telecom cloud routing), projectors, cooling, heating, power, servers, tools and applications,
etc.. (I worked very closely with RE&F and CE team.)
• Project manager experience on small and large, complex projects and global deployment,
including Lead support analysts in transitioning work to India - worldwide monitoring and
Operational support model.
Telecom Operations Manager 2002-2005
• Responsible for creating and deploying processes and technologies for 4 primary IT groups -
Telecom, Network, Server and SQL teams.
• DIASO manager (networking service) – vendor management for 2 years. (Extranet and guest
access)
• BCM – Business continuity manager for 3-4 years for IT organization. (Created Notification
processes, Global satellite phone support, Quarterly drills)
Telecom Analyst / Senior Analyst 1995-2002
• Telecom Operations lead for 7 years, supporting approx 150+ global offices, and several different
technologies and PBX hardware and voice mail systems.
• Supported Transport networks, including Sonnet, and ATM.
• I have worked with many types of communication equipment in the past 20+ years, as
technology expands and advances into new applications and services. Satellite, Network, Transport,
Telephone, VTC, and IP based phone and today unified communicator phones.
EDUCATION & TRAINING
 Data networking - CCNA
 DSL Engineering training, plus maintenance and design

4.  ITIL certification & ITIL V3 Bridge class
 Microsoft Project & Program management
 Cisco CCNA Certification training
 Microsoft – MSCE training
 Nortel - Meridian training
 Nortel SL-100 maintenance and installation
 Data Communications, Sonet, T-carrier, Data (transport services)
 Intecom PBX training (company named Astra today)
 VOIP training – Cisco and Microsoft
 Field CE Equipment Mechanic School, Radio Repairman
Senior Advanced Equipment School, Special Forces communications
Control Data Institute, Computer Technician
Other miscellaneous training: Program and Project management, Leadership
and speech training, Power point / presentation training, VOIP, ACD and IVR
training. Vendor management and Dashboard metrics reporting.
(Full list upon request)