1. Robert König CV 1
Robert König CV
Vollenlia 103B, 1390 Vollen
26.03.58
Married, 3 children
robert@robertkonig.com
97 65 83 27
PERSONAL QUALITIES
I am an open, goal conscious and customer oriented person with good interpersonal skills. In
all situations I try to reach the best possible result and focus on customers. I have been
acknowledged as a good communicator and presenter in different languages. During my
tenure I gained excellent international and multicultural understanding, which has helped me
in many work- and private related situations. I am structured, efficient and I deliver on time
even under time constraint. I am used to work under fast changing circumstances and put
high emphasis on my integrity both in my professional and private life.
WORK EXPERIENCE
2012- König Consulting, Budapest and Oslo
 Professional HR-consultancy for companies
 Career advising for individuals
2010-11 Telenor ASA, Oslo, DIRECTOR CUSTOMER MANAGEMENT EFFICIENCY, GROUP MARKETS
Tasks
 Initiate customer management efficiency project and stimulate utilizing synergies
 Studies in Net Promoter Score (NPS) and translate it into everyday business
Activities and results
 Created strategy and put forward for decision
 Common platform for customer service KPIs accepted and put into practice
 Improved community work within customer service leaders
2009-2010 Telenor ASA, Oslo, VP People Processes, Group HR
Tasks
 Develop, maintain and own Group’s people processes (performance- talent management,
strategic workforce planning, leadership competence development)
Activities and results
 Management trainings and talent review process for management teams
 After successful talent@telenor project improved performance- and talent management flow in
Telenor Group introduced
2005-2009 Telenor Hungary, Budapest, Chief HR Officer
Tasks
 Overall responsibility for all HR related processes including leadership development
Activities
 Connecting HR priorities with business deliverables
 Position HR as a consultative partner to leaders in strategic and operational matters
 Implement and drive HR processes on succession planning, performance- and talent
management, appraisal process and compensation planning
Results
 “Investors In People” title – regained in 2007
 Best Workplace for Women – 2008

2. Robert König CV 2
Robert König CV
2002-2005 Telenor Hungary, Budapest, CMO Business Market
Tasks
 Gain market share
 Set up and manage new, goal-oriented Business sales and customer service units from start
Activities
 Built organization by adding clear targets and vision to sales force
 Overall responsibilities on product management, pricing, communication, sales and service)
Results
 Portfolio doubled, market share increased by 3% (from 30% to 33%) over 3 years
 Share of total revenue increased from 25% to 30% (while annual growth by 3%)
1997-2000 Telenor Hungary, Budapest, Director Customer Services
Tasks
 Establish Customer Services unit with all front- and back-end functionalities
 Establish and develop procedures and improve efficiency
Activities
 Leading and developing all customer service processes
 Implemented a new ”state-of-the-art” call center
Results
 A professional customer service unit with highly motivated and disciplined employees
 Unit grew from 120 to 350 employees while customer base went from 300K to 1,5 millions
1995-1997 Telenor Hungary, Budapest, Business Controller
 Establish and maintain OPEX and investment planning and follow up system
 Establish and maintain monthly management reporting to all stakeholders
1988-1995 IBUSZ Resebyrå, Stockholm, Country Manager
 Full operational responsibility of the branch office in Stockholm (10 employees)
 Revenue doubled (from 10 mSEK to 20mSEK) with staff reduced to half
EDUCATION
1985-1987 Universityof Economics, Budapest, MSc, Tourism
1977-1981 Universityof Economics, Budapest, BSc, civil economist
KURS
2014 Successful Negotiations – Coursera online course
2009 Telenor Brand Academy
2001, 2006 Media training
LANGUAGES
 English – fluent business proficiency
 Norwegian – fluent business proficiency, successful Bergenstest, level C1
 Swedish – fluent business proficiency
 Hungarian – mother language
HOBBIES, INTERESTS
 Hiking, cycling, spinning, skiing, video- and photo editing