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Robbert de Haan, Founder
@robbertdehaan
https://nl.linkedin.com/in/robbertdehaan
REMEMBER HOW IT ALL STARTED?
’90s	
  
eBusiness	
  
’00s	
  
Mobile	
  Revolu1on	
  
‘10s	
  
Digital	
  Transforma1on	
  
TODAY FOR BUSINESSES
THE CHALLENGE IS TO
TRULY CONNECT WITH
CUSTOMERS.
BUT TRADITIONAL
COMPANIES FACE TWO
CRITICAL CHALLENGES.
1.  THE WORLD AROUND THEM IS
CHANGING FASTER THAN EVER.
2.  THEIR OWN SCALE AND
COMPLEXITY ARE WORKING
AGAINST THEM.
TODAY’S DOMINANT
VIDEO SERVICE IS A
DIGITAL COMPANY.
GOOGLE SEARCHES OVER TIME
2004 2013
NETFLIX
BLOCKBUSTER
TODAY’S DOMINANT
MUSIC SERVICE IS A
DIGITAL COMPANY.
GOOGLE SEARCHES OVER TIME
2004 2013
ITUNES
TOWER RECORDS
TOP PERFORMING AUTO
STOCK?
DIGITAL COMPANY.
DIRECT MARKETING,
GAMING, RECRUITING,
TELECOM, AND RETAIL?
DIGITAL COMPANY.
TODAY’S
FASTEST GROWING,
MOST PROFOUNDLY
IMPACTFUL COMPANIES
ARE USING A
COMPLETELY DIFFERENT
BUSINESS & OPERATING
MODEL.
ECOSYSTEMS ARE THE DRIVING FORCE
IN SUCCESSFUL NEW BUSINESS
MODELS.
STRUCTURE ACCOUNTABILITIES GOVERNANCE WAY OF WORKING CAPABILITIES
VISIONARY
vs. COMMERCIAL
LEARNING
vs. SUSTAINING
OPEN
vs. CLOSED
LEAN
vs. LARGE
EMERGENT
vs. CONTROLLED
WHILE HUMAN-CENTRIC OPERATING
MODELS INSPIRE UNBEATABLE
CUSTOMER EXPERIENCES.
A NEW VALUE SET
EXPRESSED ACROSS
MULTIPLE DIMENSIONS
OF AN ORGANIZATION
TO COMPETE, BUSINESSES MUST
CHOOSE THEIR PATH TO EVOLVE INTO
A DIGITAL COMPANY ...DIGITAL	
  INTENSITY	
  
TRANSFORMATION	
  MANAGEMENT	
  INTENSITY	
  
DIGERATI	
  
CONSERVATIVES	
  
FASHIONISTAS	
  
BEGINNERS	
  
“Digera(	
  build	
  digital	
  
innova(ons	
  and	
  drive	
  
company-­‐wide	
  
transforma(on	
  resul(ng	
  in	
  
significantly	
  higher	
  
financial	
  performance	
  than	
  
their	
  less	
  digitally-­‐mature	
  
compe(tors”	
  
… AND SOLVE THE DIGITAL TALENT
GAP ALONG THE WAY.
CRITICALLY, BUSINESSES NEED MULTI-
TALENTED DIGITAL TRANSFORMERS
TO ENABLE THE CHANGE JOURNEY …
+	
  
	
   	
  	
   	
  Transforma<ve	
  vision	
  
	
   	
  Digital	
  capability	
  
	
  	
   	
   	
  	
  knowledge	
  &	
  experience	
  
	
   	
  	
   	
  GeLng	
  things	
  done	
  	
  
+	
  
=	
  
Key	
  quali(es	
  of	
  a	
  ‘digital	
  transformer’	
  
… WITH TWO DOMINANT USE CASES
EMERGING IN THE NETHERLANDS
Start-­‐up	
  
Level	
  of	
  	
  impact/	
  commitment	
  
digital	
  
transforma.on	
  
Business	
  process	
  effec(veness	
   Eg.	
  Marke<ng	
  automa<on	
  
Tradi<onal	
  business	
   Eg.	
  KPN	
  
Established	
  
‘pure-­‐play’	
  
Eg.	
  Hotel	
  Booker	
  
Ac<vity	
  efficiency	
   Eg.	
  Brand	
  adver<sing	
  
OUR MISSION: DIGITAL TRANSFORMERS’
PERSONAL GROWTH & DEVELOPMENT
“Suppor(ng	
  
the	
  personal	
  growth	
  &	
  
development	
  of	
  
‘digital	
  transformers’	
  to	
  
accelerate	
  the	
  digital	
  
transforma(on	
  
of	
  Dutch	
  businesses”	
  
Mo1va1on	
  –	
  ensure	
  
recogni<on,	
  
mo<va<on,	
  and	
  
enthusiasm	
  to	
  drive	
  
con<nuous	
  
improvement	
  in	
  
digital	
  business	
  
transforma<on	
  
Networking–	
  ensure	
  
connec<ons,	
  trust,	
  
and	
  a	
  sense	
  of	
  
community	
  amongst	
  
digital	
  transformers	
  
Learning	
  &	
  
development	
  –	
  
ensure	
  shared	
  
expecta<ons	
  of	
  a	
  
digital	
  transformer	
  to	
  
enable	
  benchmarking	
  
and	
  tailored	
  personal	
  
development,	
  sharing	
  
best	
  prac<ces	
  and	
  
knowledge	
  
WE HAVE STARTED BY INVITING
PRACTITIONERS TO SHARE CASES AND
TO CHOOSE THE BEST PERFORMER
JOIN THE 2015 AWARD CHALLENGE NOW AT
DIGITAL-TRANSFORMERS.NL
supported	
  by:	
  

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The Rise of Digital Transformers

  • 1. Robbert de Haan, Founder @robbertdehaan https://nl.linkedin.com/in/robbertdehaan
  • 2. REMEMBER HOW IT ALL STARTED? ’90s   eBusiness   ’00s   Mobile  Revolu1on   ‘10s   Digital  Transforma1on  
  • 3. TODAY FOR BUSINESSES THE CHALLENGE IS TO TRULY CONNECT WITH CUSTOMERS.
  • 4. BUT TRADITIONAL COMPANIES FACE TWO CRITICAL CHALLENGES.
  • 5. 1.  THE WORLD AROUND THEM IS CHANGING FASTER THAN EVER. 2.  THEIR OWN SCALE AND COMPLEXITY ARE WORKING AGAINST THEM.
  • 6. TODAY’S DOMINANT VIDEO SERVICE IS A DIGITAL COMPANY. GOOGLE SEARCHES OVER TIME 2004 2013 NETFLIX BLOCKBUSTER
  • 7. TODAY’S DOMINANT MUSIC SERVICE IS A DIGITAL COMPANY. GOOGLE SEARCHES OVER TIME 2004 2013 ITUNES TOWER RECORDS
  • 9. DIRECT MARKETING, GAMING, RECRUITING, TELECOM, AND RETAIL? DIGITAL COMPANY.
  • 10. TODAY’S FASTEST GROWING, MOST PROFOUNDLY IMPACTFUL COMPANIES ARE USING A COMPLETELY DIFFERENT BUSINESS & OPERATING MODEL.
  • 11. ECOSYSTEMS ARE THE DRIVING FORCE IN SUCCESSFUL NEW BUSINESS MODELS.
  • 12. STRUCTURE ACCOUNTABILITIES GOVERNANCE WAY OF WORKING CAPABILITIES VISIONARY vs. COMMERCIAL LEARNING vs. SUSTAINING OPEN vs. CLOSED LEAN vs. LARGE EMERGENT vs. CONTROLLED WHILE HUMAN-CENTRIC OPERATING MODELS INSPIRE UNBEATABLE CUSTOMER EXPERIENCES. A NEW VALUE SET EXPRESSED ACROSS MULTIPLE DIMENSIONS OF AN ORGANIZATION
  • 13. TO COMPETE, BUSINESSES MUST CHOOSE THEIR PATH TO EVOLVE INTO A DIGITAL COMPANY ...DIGITAL  INTENSITY   TRANSFORMATION  MANAGEMENT  INTENSITY   DIGERATI   CONSERVATIVES   FASHIONISTAS   BEGINNERS   “Digera(  build  digital   innova(ons  and  drive   company-­‐wide   transforma(on  resul(ng  in   significantly  higher   financial  performance  than   their  less  digitally-­‐mature   compe(tors”  
  • 14. … AND SOLVE THE DIGITAL TALENT GAP ALONG THE WAY.
  • 15. CRITICALLY, BUSINESSES NEED MULTI- TALENTED DIGITAL TRANSFORMERS TO ENABLE THE CHANGE JOURNEY … +          Transforma<ve  vision      Digital  capability            knowledge  &  experience          GeLng  things  done     +   =   Key  quali(es  of  a  ‘digital  transformer’  
  • 16. … WITH TWO DOMINANT USE CASES EMERGING IN THE NETHERLANDS Start-­‐up   Level  of    impact/  commitment   digital   transforma.on   Business  process  effec(veness   Eg.  Marke<ng  automa<on   Tradi<onal  business   Eg.  KPN   Established   ‘pure-­‐play’   Eg.  Hotel  Booker   Ac<vity  efficiency   Eg.  Brand  adver<sing  
  • 17. OUR MISSION: DIGITAL TRANSFORMERS’ PERSONAL GROWTH & DEVELOPMENT “Suppor(ng   the  personal  growth  &   development  of   ‘digital  transformers’  to   accelerate  the  digital   transforma(on   of  Dutch  businesses”   Mo1va1on  –  ensure   recogni<on,   mo<va<on,  and   enthusiasm  to  drive   con<nuous   improvement  in   digital  business   transforma<on   Networking–  ensure   connec<ons,  trust,   and  a  sense  of   community  amongst   digital  transformers   Learning  &   development  –   ensure  shared   expecta<ons  of  a   digital  transformer  to   enable  benchmarking   and  tailored  personal   development,  sharing   best  prac<ces  and   knowledge  
  • 18. WE HAVE STARTED BY INVITING PRACTITIONERS TO SHARE CASES AND TO CHOOSE THE BEST PERFORMER
  • 19. JOIN THE 2015 AWARD CHALLENGE NOW AT DIGITAL-TRANSFORMERS.NL supported  by: