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Curriculum Vitae
Name : RITWIK MANDAL
Mobile No :+917795012177
E-mail :ritwikmandal92@gmail.com
Current Location: Bangalore
Career objective:
To work with dedication and commitment accomplishing all the expectations
with high degree of quality and contribute to the organization’s goals
Key strengths:
Hard Working
Adaptability to any situation.
Good Listener
Time Management skill
Professional Experience:
Centralized Technical Support-L2 for IBM India
Experience for 1 year in Centralized Technical Support associate in IBM India, Bangalore
Troubleshoot and resolve application (Lotus Notes and Microsoft Outlook) issues escalated from end users.
.
Processed large batches of data on daily and weekly basis.
Strong analytical, communication, and organizational abilities.
Experienced in using Remedy tool.
Providing resolution for Database issues, adding and modifying group members through DART, configuration of
Lotus Notes, configuration of LN over Citrix.
Providing assistance to users through Remote session in setting up Outlook Profile, handling Calendar issues,
creating a conference room, booking of Private rooms, providing OWA access to users.
Troubleshooting of basic Lotus Notes and Outlook issue for Chrysler and Fiat employees.
Proficient in using Active Directory and Outlook web application
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Academic Qualifications:
Trainings / Projects Undertaken:
Name of Institute /
Organization
Project Title Duration
M.S.M.E AUTOCAD & AUTOLIPS
(SOFTWARE) 1MONTH
DHUNSERI
PETROCHEM & TEA
LIMITED
VOCATIONAL TRAINING ON
WATER TREATMENT PLANT
15 DAYS
HALDIA
PETROCHEMICALS
LIMITED
VOCATIONAL TRAINING ON NCAU
PLANT
15 DAYS
MALLABHUM
INSTITUTE OF TECH.
PRODUCTION OF ELECTRICITY
FROM PIEZOMETRIC CRYSTAL
1 YEAR
Degree /
Certificat
e
Board /
Universi
ty
Year Stream
/Subjects
Institute CGPA*
B.Tech W.B.U.T
2014 M.E.
Mallabhum Institute Of
Technology
7.47
12th
I.S.C
2010 SCIENCE
Assembly of god Church
school
79%
10th I.C.S.E 2008 ALL
Assembly of god Church
school
84%
Others
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Personal details:
Date of Birth :23.05.1992
Gender :MALE
Marital Status :UNMARRIED
Father’s Name :RADHASHYAM MANDAL
Mother’s Name :MOUSUMI MANDAL
Languages Known :ENGLISH,HINDI,BENG0ALI
Hobbies :PARTICIPATING IN DEBATES,FILMS
&READING
BOOKS
Native Location :HALDIA
Religion :HINDU
Nationality :INDIAN
