1. Ritu Varma
5,Bombay View. Raghavji Road – Kempscorner, Mumbai 400036.
Contact: 9930242599 Email: ritu.s.varma@gmail.com
SPECIALIZING IN CORPORATE BUSINESS DEVELOPMENT AND TRAINING
 Passionate intercultural expert with a blend of experience in Training, Corporate Sales, CRM and
Business Development for last 13 years.
 Specialized experience in Learning & Development to enhance effectiveness by providing
consulting, in line with corporate business and learning strategy
 Communicate a clear, strategic sales vision, effectively training and coaching both veteran and
junior sales team members.
 Aggressive Business Development skills, with setting team targets to achievements.
 Responsible for revenue enhancement and acquisition of new accounts.
 Expertise in Selling Skills, Team Building, Negotiation Skills, Stress Management, Time
Management, Business Communication, Presentation skills, and CRM
 Demonstrated ability to develop, review and implement new training programs and update
existing programs for new work methods and monitor their effectiveness accordingly
 Able to oversee programs for improving the technical competence of personnel
 Experience in planning, organizing and conducting acquisition seminars for employees
 Highly skilled in setting up trainings and conferences
 Hands-on experience in determining course learning objectives and teaching techniques and
designing curriculum
SKILLS
 New Business Development
 Corporate Business Development
 P&L Management
 Behavioral & Leadership Development
Programs
 Operations Management
 Key Account Management
 Pre & Post training / learning effectiveness
measurements
 Turnaround & High-Growth Strategies
 Customer Relationship Management
 Staff Training & Development
 Contract Negotiations
 Budgeting & Forecasting
 Singapore Airlines Certified
 Customer Service excellence in travel & tourism
 Design & Implementation of customized learning
solution
Education
 B.Com Graduate in Management, Lala lajpatrai college of Commerce & Economics
 Completed in 2001.
Certification
 Train the Trainer Facilitator
 Travel & Tourism course
 Learning Grammar
 Soft Skill

2.  Singapore Airlines Certified Trainer for Reservation & Ticketing & Customer
Service(UK,Australia & New Zealand markets)
 FedEx Certified Trainer
Career Accomplishments
Sr Manager Sales & Training – R’Destiny Consultant – (Dec 2013 – Till date)
 Associated with business of entertainment and hospitality, like, SMAAASH, Hard Rock Café, Shiro,
Prime Time, Palladium Hotel, De Gustibus Group, and multiple other centers for Corporate Sales.
 Business Development for various entertainment parks, KidZania, Adlabs Imagica, Aqua Imagica,
Smart Eco Park, Great Escape, Essel World, etc for school educational and entertainment trips
 Offsite gatherings for Corporate with team building focus
 Handling training business of accounts in BPO likeWipro,Accenture, Cognizant, WNS, Cap
Gemini, Sutherland Global, GE Money(PAN India)
 Responsible to set up the entire vertical of Learning and Development at Transven Pvt Ltd
– Ecommerce Start up
o Set the entire Learning and Development department, laying the SLA’s, designing the job
profiles for trainers, Customer executive and quality.
o Responsible to conduct the Train the Trainer program
o Designed and implemented a career growth program for internal staff to transition to
the consultant career path
o Partnered with Managing Directors to develop competency-based training
infrastructures by job title.
o Developed employee training program and materials resulting in increased customer
service and sales growth
o Created company Handbook, Job Descriptions, and Manuals
o Created employee performance based evaluations and materials for all positions,
conducted exit interviews
o Emphasis on Eliminating company liability, creating positive employee experience,
creative sourcing, compliance, reporting, training, team building, morale, and customer
service
o Provided leadership, mentorship, applicable training and overall guidance Received
excellent ratings on evaluations for management and counseling skills
o Utilized a consulting model (needs assessment, design/develop solution, implement, and
evaluate) to provide a project lead for companywide initiatives.
o Facilitated training initiatives for executives, managers, and employees in quality
service, coaching, and performance management which resulted in an increase in
monthly sales goals
o Established recognition programs for individual and team improvements that supported
company mission
 Behavioral Training conducted for a special client which is a Belgium based Diamond Company –
Leo Schachter
 Initiatives driven, Situational Leadership, Team Management, Crisis Management
 Staff training and Employee development
Kidzania Pvt Ltd
Job Profile: Area Manager/BD & Marketing (July 2013 – December 2013)
 Responsible to create Brand awareness for an international Edutainment Arena
 Increase sales for the overall area
 Establishes and adjusts selling prices by monitoring costs & competition
 Maintaining and increasing sales of your company's products
 Reaching the targets and goals set for your area

3.  Establishing, maintaining and expanding your customer base
 Servicing the needs of your existing customers
 Increasing business opportunities through various routes using the marketing tool.
Educomp Solutions Pvt Ltd
Job Profile: Area Manager – Mumbai (5th April 2012 – June 2013)
 Handled the schools all over Mumbai
 Responsible for all the commitments made in the tenure of the agreement and renewal post
completion of contract.
 Monthly training calendar to be planned for school teachers
 TNI and Post training feedback
 Profile includes managing a team of over 40 coordinators based in different schools. Involved in
collection, support, training and collections of the schools. Monthly target of collection met in the
entire year 2012 -2013.
 Direct selling of the latest products and services published by the company.
Mindspace Human Capital Service Pvt. Ltd (1st April 2011 – 4th April 2012)
Job Profile: Manager Training n CRM.
 Managed Mindspace Human Capital, the Learning and Business Development Wing as an
Assistant Manager Training n CRM
 Conduct TTTs, Hiring Managers, & Tracking Business Needs & Development for all locations
within India.
 Responsible for end-to-end training activities Conducting Training Need analysis PAN India.
 Designing of training modules and Training Report generation.
 Leading client accounts – HCL, VCustomer, Sutherland, Ge Money, WNS & TCS.
 Organizes weekly team meetings to update the associates on any process changes, quality issues
and SLA’s
 Generate and maintain records and reports; and comply with all administrative policies and
regulations.
 Proven ability to serve as the sole trainer on key customer accounts, to act as the senior trainer
supporting new trainees, and to conduct Train-the Trainer courses.
 Trained existing associates and leaders on Business writing and Customer service.
 Lead SME for trainer certification on Content and Facilitation.
 Plan and Publish a monthly Training Calendar to PAN India Site teams Content Development &
Training delivery.
Wipro BPO Pvt Ltd. (31st May 2007 – 31st March 2011)
Job Profile: Senior Trainer
 Trained new hires on the ACE module and get them to the next level of process training.
 Certified trainer for Singapore Airlines and FedEx.
 Have been awarded the best trainer for two years continuously.
 Improvement plan designed for the bottom quartile.
 SME for facilitation and content delivery
 Have trained for several processes in Wipro (all queues) Singapore, Airlines, Atlanta Gas Light,
WSSC, and Cap1.
 To ascertain the knowledge/ skill gap in the trained/ untrained CSA and arrange for a training
program accordingly.

4.  Consistently deliver on the Service Level Metrics and Quality, as defined for the process, so as to
deliver Superior quality of service on the process/ unit
 Plan refresher training for CSA‘s on Process, Customer Service, Voice & Accent, and Soft-Skills.
 Measured training effectiveness through "before & after analysis" for all training programs
conducted.
 Coordinating and bridging the gap between training and operations by linking training
activities with support and feedback from operations.
Benetton Apparels PVT LTD (31st DEC 1998-30th APR 2001)
Job Profile: Section Manager (Benetton apparels)
 Consistently meeting the sales target.
 Managing individual and team performances
 Quarterly market review to monitor change in style and demand.
 Marketing Benetton apparels for shoots (Television shows, Movies and photo shoots)
 Coordinating with the leading magazines to publish the latest clothing line.
 Plan, forecast, report on sales, costs and business performance, according to
 company requirements.
 Plan and implement advertising and promotional strategy and activities.
 Develop personal skills and capability through on-going training, as provided by the company or
elsewhere subject to Company approval.
 Manage costs and overheads, and all factors affecting the profitable performance of the shop.
Personal Information
Address – 5, Bombay View, Raghavji Road, Kempscorner, Mumbai 400036
Mobile Number - 9930242599
Email – ritu.s.varma@gmail.com
Date of Birth – 13th of June 1980
Marital Status – Proud single mother
Family – 1 Daughter
Nationality - Indian
Passport Number – J7735226
References – On Request
Personal Interest – Plantation & Cooking