1. RISHI BHARDWAJ
Contact: +91-9818363913, E-Mail: rishibhardwaj121@gmail.com
Seeking managerial level assignments in Project Management with an organization of high repute
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Career Abstract
Management Profile
 Confident, dedicated PMP Certified, Project Management
Professional with nearly 9 years of experience in Project
Management, IT Operations, Service Delivery, Stakeholder
Satisfaction, Incident Management and People Management
 Proven ability to drive transformation & bridge technical & business
communities to optimize processes and deliver value
 Deft in managing project deliveries in a timely manner involving
seamless onsite/ offshore coordination and transparent
communication with all stakeholders at all phases
 Leveraged skills and abilities in identifying and transitioning
critical client facing processes such as Incident Management, Request
Management, Problem Management, Change Management and
Release Management
 Forward-focused Relationship Manager with expertise in concepts of end-to-end project planning and
implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis
to quality management in line with international guidelines and norms
 Highly successful in mentoring and motivating individuals towards maximising productivity as well as in
forming cohesive team environments
 Capabilities of working with cross functional business users, understanding requirements and working
with proven methodologies in implementing solutions.
 Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading
to high customer satisfaction and low operational costs
Core Expertise
IT Operations Project Management Operations & Maintenance
Process Improvement & Optimization Continuous Improvement Release Management
Stakeholder Management Incident Management Change Management
Asset Management Capacity Planning Problem Management
Business Analysis IT Infrastructure Technical Support
Oracle DBA Knowledge Management People Management
Proficiency Forte

2.  Overseeing end-to-end project planning and
implementation from scope management, to activity
sequencing, effort & cost estimation, risk analysis to quality
management in line with international guidelines an d norms
 Spearheading the entire functions including developing SOP,
adhering to process governance, escalation procedures and
training documents for all the transitioned processes
 Identifying and driving high quality project deliverables,
dependencies and critical paths defined from project scope.
 Overseeing ITIL Process including Incident Management,
Problem Management, Change Management, Service Level
Management, Conflict management, Configuration Management, Release Level Management, etc.
 Providing high-end service support on systems, managing incidents and ensuring high end-user satisfaction levels
through solution of their problems
 Tracking cost estimates, resource plans, communication plans and risk mitigation and all procurements before
successfully closing infrastructure projects.
 Identifying, managing and mitigating risks and issues during the project life cycle and escalating high impact risks
and issues to the senior management/customers, when deemed necessary.
 Ensuring the delivery of accurate periodic reports and dashboards to the project stakeholders related to System
Capacity Management, Infrastructure monitoring and Status Reports
 Managing recruitment, training and selection of technical personnel as well as organizing, planning, and staffing
operations. Identifying the team’s training & development needs and developing the appropriate training programme
Professional Experience
Giesecke & Devrient India Ltd., Gurgaon, Haryana as Team Leader: Jan’11-
Sep’14
Role
Project : Airtel Money Services Client : Bharti Airtel India Ltd. Project Budget : USD 2 Million
Location : Gurgaon, Haryana, India
 Technical expertise in Solaris, Oracle DB, Oracle Apps and product specific technicalities.
 Stakeholder management including the client's network and firewall teams and multiple content providers.
 Administering day-to-day IT Infrastructure operations and provisioning activities with multiple application teams.
 Supervising the testing of new SIM cards & applications and assessing the risks associated with the implementation of
the same on the production environment
 Designing the project charters with outlines of initial requirements and responsible for gamut of task including SOW,
specific business needs and expectations of stakeholders
 Tracking work performance and reviewing progress reports.
 Providing consistent project status updates, WPI and ongoing cost analyses, significant issue management, and
communication with business lines, stakeholders and technology management levels.
 Developing and creating technical documentation and metrics related to system functionality and performance for both
executives and clients.
 Mentoring team members with their Internal Development plans and appraising them as per the performance of an
individual and supervise staff of employees and contractors both offshore and onsite
Noteworthy Contributions

3.  Received meritorious certificate for 3 years of service contributions
HCL Comnet Ltd., Gurgaon, Noida & St. Louis. Missouri, USA as Shift Lead: Jan’07-
Dec 10
Role
 Evaluated and escalated events/ failures reported from HPOV/Calls/ Emails.
 Accountable to
o Manage and co-ordinate the availability of remote site infrastructure, working with third party vendors to
test, validate, troubleshoot any event.
o Monitoring Oracle ERP Batch and Batch Scheduling Services as a Sys Admin.
o Addressing critically failed jobs on Oracle production server on the concurrent manager, jobs that do not
start on time, and long running jobs based on document recovery procedures.
o Managing and coordinating backups (incremental, archival, full) of the servers with third party hosting
solutions and any hardware issue which needs remote hands support.
 Acted as a primary driver of unplanned outage reporting: track outage data, produce outage root cause analysis and
follow-up & action reports (major problem reviews). Reporting includes outages by severity and by business impact.
Noteworthy Contributions
 Received award for Outstanding performance for 2 consecutive Years in HCL Comnet Systems and Services.
 Actively involved in rendering dedicated support for Sensata Global Anti-Virus Reports making sure that the systems
throughout all countries are updated with the Symantec Anti-Virus thereby reducing the threats of virus attacks
IBM-Teletech India Services Gurgaon, Haryana as Technical Support Associate: Jul’06-Jan’07
 Accountable for
o Providing desktop support to internal employees of IBM (Australia, new Zealand and Asia Pacific)
o Adding and giving access to user on the Blackberry Enterprise Server and troubleshooting BB models
o Administering Lotus Notes and configuring different databases, mail file servers and directories
Accountable for imparting guidance and mentoring new joiners in handling customer calls
 Rendered full support on Lotus Notes and Tivoli, canceling Network Printer queues and configuring Network printers on
the user’s system.
 Worked on open problems and providing support to all desktop applications VPN connectivity using CISCO clients.
Previous Assignment
Feb’06-Jul’06: Convergys India Services Ltd., Gurgaon as Technical Support Analyst
Qualifications
 B.Tech. (Electronics & Instrumentation) from HCST, Uttar Pradesh Technical University, Lucknow in 2005
 12
th
from Lawrence Public School, New Delhi (CBSE) India in 2000
 10
th
from St. Marks Sr. Sec. Public School, New Delhi (CBSE) in 1998
Certifications
 Project Management Professional (PMP)
 IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management V3.
 Oracle Certified Professional (OCP)

4.  Diploma Course in Wireless Application Protocol
IT Skills
Well versed with Project Management Tools including MS Project and MS Office Suite
Personal Details
Date of Birth : 15th January 1983
Address : B2B, 304, Janak Puri, New Delhi, India
Location Preference : Preferred Delhi/NCR, otherwise open for any location.