1. QUESTION 13
What form(s) need to be faxed to State Farm
and HCS once a State Farm replacement
sale has been keyed?
2. ANSWER 13
Once the sale has been finalized, fax the
signed sale invoice(s) and FRQ (Furniture
Replacement Quotation) to HCS Credit
Authorizations and the State Farm
Replacement Service.
3.13 Entering a State Farm Replacement Sale,
page 5, step 6, 1st bullet
3. QUESTION 14
What type of sale must be keyed when a
customer makes a purchase in one profit
center and wants to pick up the
merchandise in another profit center?
22. ANSWER 18
1.) Cash Sale
2.) BB4D
3.) Cancel
*Customers who have been turned down with HCS cannot
re-apply for credit with PLCC.
3.07 HCS Declined Sales, (top of) page 1
23. QUESTION 19
What copy of the Floor sample condition
form goes to the customer?
29. ANSWER 20
1.) Special order merchandise that takes
approximately 8-12 weeks to arrive.
2.) Customer is obtaining financing on a new
home and would like to make a purchase
without an inquiry at the credit bureau.
3.03 BB4D Sale, page 1, first 2 bullets
30. QUESTION 21
When an invoice is generated and faxed to
State Farm for a replacement sale, what
information must be logged?
31. ANSWER 21
1.) Reservation number
2.) Customer name
3.) Date faxed to State Farm
4.) Amount Submitted
3.14 State Farm Replacement Log, page 1, first 4
bullets
35. ANSWER 22
No – Office associates or members of
management are the only employees that
can charge a delivery charge.
3.11 Delivery Fee Sale, page 1, second
paragraph
36. QUESTION 23
List the status types that can be seen under
the status header when entering a sale.
37. ANSWER 23
There are four different types:
1.) Reserved at Dist Ctr – Merchandise is located at the Distribution Center. A
delivery date can be set.
2.) OA at Dist Ctr – The Distribution Center is temporarily out of stock. Check
the AFS screen for approximate time of arrival. A delivery/pick-up date
cannot be scheduled.
3.) Reserved at Store – Merchandise is currently reserved at the store. A
delivery/pick-up date can be set.
4.) No Dist Ctr Info – The system hasn’t had enough time to read the Distribution
Center machine. Back up one screen by pressing the F2 key and then proceed
forward.
3.02 Delivery Sale, page 8
38. QUESTION 24
When entering a State Farm Replacement
sale, whose phone number should the CID
profile be set up in?
39. Now for the sing along portion… sing the
numbers.
40.
41.
42.
43.
44.
45.
46.
47. ANSWER 24
Enter customer’s number. Do not
enter State Farm’s number.
3.13 Entering a State Farm Replacement Sale,
(bottom of) page 1, 3rd in the subset of bullets
48. QUESTION 25
What three vendors are not included in the
12% discount that we offer to State Farm
replacement sales?
51. ANSWER 25
The following are subject to minimum retail
pricing:
1.) TempurPedic
2.) Interactive Health
3.) Stearns and Foster
3.13 Entering a State Farm Replacement Sale,
page 2, 2nd bullet, all 3 subset of bullets
52. No Sales Associates were harmed in the
making of this presentation…
But most were forced to participate.
