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Turning Your Audience Into Cash Flow




                Rich Ullman
                July 9, 2009
             rich@ripple6.com
Agenda

• Introduction
   – Who is Ripple6?
• Current and Future Landscape
   – The Backyard
• Unlocking Audience Value
   – New Revenue Streams
   – Examples
• Q&A
Ripple6

•   Founded 2006
•   Wholly-owned subsidiary of
    Gannett Co., Inc.
•   Social media software platform
•   Strategic innovation partner
•   Clients (sample list)
     – Procter & Gamble, Unilever,
       Benjamin Moore, Gannett,
       Meredith, Post Cereals, Sahara
       Media
•   Management team
     – Net Perceptions (Amazon),
       McKinsey, SPSS, Microsoft,
       About.com, Double-Click
Agenda

• Introduction
   – Who is Ripple6?
• Current and Future Landscape
   – The Backyard
• Unlocking Audience Value
   – New Revenue Streams
   – Examples
• Q&A
More Time on Social Nets; Less time on Ads


          3x faster                             Growth of time spent
                                                   on social nets




  1 out of 11   Minutes spent online




                                       57% vs. 79%
                                       Share of users who click on ads last year


Source:   Nielsen Online; IDC.
A Look at Online Community Members
                Visit Their Community at Least Once Per Week




                    Age Under 20                                               Age Over 50

                            91.5%                                                   87.5%

Source: e-Marketer’ USC Annenberg School Center for the Digital Future, "The 2008
Digital Future Project-Year Seven"
The Audience Returns; They are Engaged

      54% Log into their community at least once a day

      71% Say their community is very or extremely
          important to them

      56% Meet their online counterparts in person

      55% Feel as strongly about their online
          communities as they do about their real-
          world communities


Source: e-Marketer; USC Annenberg School Center for the Digital Future, "The 2008
Digital Future Project-Year Seven"
George Mallory: Media Visionary


“Because it’s
   there.”




                              b. 1886
                              d. 1924
Why Do They Talk About it So Much?
Do Users Want to Talk With Marketers? Yes.

               37%                                               85%
            think companies
                                                         believe a company
                                                          should be present
                                                                                    56%
                                                                                   feel a stronger
          should develop new                               and interact with
                                                                                connection with and
                ways for                                 consumers to solve
                                                                                  better served by
             consumers to                                problems and solicit
                                                                                 companies whom
           interact with their                                feedback
                                                                                they interact with in
                 brand.
                                                                                   social media.




Source:    2008 Cone Business in Social Media Study, conducted
           September 2008 by Opinion Research Corporation
Create Ways for Marketers to Participate


    “No matter what the obstacles are, marketers still
  need to be where their customers are, and consumers
       remain heavily involved in social networks.

   And advertising is not the only way for marketers to
            participate in social networks.”



                                      December 2008
The “Backyard”
The Backyard – A New Environment




Where Users Can:
• Go regularly                        Where Publishers can:
• Have rich profiles
• Have trusted networks               • Create Affinity Networks
• Share information through those     • Create the right context for Brands
  networks.

       Where Brands Can Participate and Talk with Your Audience
The Backyard – Transform Communication

Anonymous hits       People, conversations,
                         connections
The Backyard – Transform Your Opportunity

Unlock the Value      People, conversations,
 • Increase               connections
   Engagement

• Increase
  Audience
  Value

• New Monetization
  Opportunities
Agenda

• Introduction
   – Who is Ripple6?
• Current and Future Landscape
   – The Backyard
• Unlocking Audience Value
   – New Revenue Streams
   – Examples
• Q&A
Audience is King!

• Publisher’s greatest asset
  is their audience

• Content is a means to
  attract and reward the
  audience.

• Yesterday, you were a
  content provider. Today,
  you’re a club.
Audience Is King for Gannett

MomsLikeMe.com

• Nationwide network of 80
  local social networks

• Content is local, timely
  personal, and relevant
  to users

• Users create content,
  groups and discussions
Audience is King for Meredith
New Revenue Streams
Publisher Tools to Unlock Audience Value

Private Insights   Public Communities     Social Analytics




           Do not cannibalize current ad revenue

           Do not require subscription revenue
Ripple6 Social Insights™

•   Private Research communities
    using your audience.
     – Real communities with
        regular visitors
     – Deeper insights

•   Multiple levels of interaction
     – Discussion, Media, Calendar,
        Private Messages

•   Nimble research platform

•   Creates monthly revenue fees
    from communities.
Ripple6 Brand Communities™

• Creates organic
  conversations around
  brands and builds
  advocates
• Scales across communities

• Does not cannibalize PV
  revenue
• Multiple Package Options
   –   6-week
   –   3 month
   –   6 month
   –   Annual
Ripple Analytics

Actionable insights that enable you to understand your
community and demonstrate the value of your audience.


                             What kinds of
                           relationships are
                               forming?
                                                        How do
                                                     people prefer to
                                                     communicate?




                                 What do they find
                                   important or
                                    valuable?
Examples
Post Cereals: Social Insights

•   4 week qualitative research
    study embedded in a social
    network.
     – 90+ moms / 70 topics


“The platform allowed us to reach
   out to moms in a way that was
   convenient and comfortable for
      them. It created honest
    conversations and feedback
   about our brand which allowed
          for solid insights.”

    Greg Lanides
    Brand Manager
    Grape Nuts
Benjamin Moore: Brand Community

•   Green Moms, a community
    focused on “thinking, living and
    buying green.”

•   80 local communities
•   400+ opt-in members in the first
    week

•   Conversations generated
    organically about the brand

•   Ongoing discussions and
    interactions with the brand, plus
    insights into the consumer.
Suave: Social Insights + Brand Community

•   Private Research Group
     – Discover brand advocates
     – Develop knowledge for
        strong brand community

•   Spread the word and develop
    awareness of salon quality
    products from Suave

•   Community fosters
    participation and ownership of
    the brand, creating trust
Activating Your Audience
Ripple6 OnDemand

• Quickly integrates community
  function to your current site

• Full functions of Ripple6 platform
   – Engagement
      • All community tools
   – Audience Value
      • Ripple Analytics
   – Monetization
      • Social Insights
      • Brand Community

• Schedule a Demo: marketing@ripple6.com
Agenda

• Introduction
   – Who is Ripple6?
• Current and Future Landscape
   – The Backyard
• Unlocking Audience Value
   – New Revenue Streams
   – Examples
• Q&A
Turning Your Audience Into Cash Flow




                Rich Ullman
                July 9, 2009
           marketing@ripple6.com
Q&A

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Turning Your Audience Into Cashflow Ripple6 Webinar July 9 2009

  • 1. Turning Your Audience Into Cash Flow Rich Ullman July 9, 2009 rich@ripple6.com
  • 2. Agenda • Introduction – Who is Ripple6? • Current and Future Landscape – The Backyard • Unlocking Audience Value – New Revenue Streams – Examples • Q&A
  • 3. Ripple6 • Founded 2006 • Wholly-owned subsidiary of Gannett Co., Inc. • Social media software platform • Strategic innovation partner • Clients (sample list) – Procter & Gamble, Unilever, Benjamin Moore, Gannett, Meredith, Post Cereals, Sahara Media • Management team – Net Perceptions (Amazon), McKinsey, SPSS, Microsoft, About.com, Double-Click
  • 4. Agenda • Introduction – Who is Ripple6? • Current and Future Landscape – The Backyard • Unlocking Audience Value – New Revenue Streams – Examples • Q&A
  • 5. More Time on Social Nets; Less time on Ads 3x faster Growth of time spent on social nets 1 out of 11 Minutes spent online 57% vs. 79% Share of users who click on ads last year Source: Nielsen Online; IDC.
  • 6. A Look at Online Community Members Visit Their Community at Least Once Per Week Age Under 20 Age Over 50 91.5% 87.5% Source: e-Marketer’ USC Annenberg School Center for the Digital Future, "The 2008 Digital Future Project-Year Seven"
  • 7. The Audience Returns; They are Engaged 54% Log into their community at least once a day 71% Say their community is very or extremely important to them 56% Meet their online counterparts in person 55% Feel as strongly about their online communities as they do about their real- world communities Source: e-Marketer; USC Annenberg School Center for the Digital Future, "The 2008 Digital Future Project-Year Seven"
  • 8. George Mallory: Media Visionary “Because it’s there.” b. 1886 d. 1924
  • 9. Why Do They Talk About it So Much?
  • 10. Do Users Want to Talk With Marketers? Yes. 37% 85% think companies believe a company should be present 56% feel a stronger should develop new and interact with connection with and ways for consumers to solve better served by consumers to problems and solicit companies whom interact with their feedback they interact with in brand. social media. Source: 2008 Cone Business in Social Media Study, conducted September 2008 by Opinion Research Corporation
  • 11. Create Ways for Marketers to Participate “No matter what the obstacles are, marketers still need to be where their customers are, and consumers remain heavily involved in social networks. And advertising is not the only way for marketers to participate in social networks.” December 2008
  • 13. The Backyard – A New Environment Where Users Can: • Go regularly Where Publishers can: • Have rich profiles • Have trusted networks • Create Affinity Networks • Share information through those • Create the right context for Brands networks. Where Brands Can Participate and Talk with Your Audience
  • 14. The Backyard – Transform Communication Anonymous hits People, conversations, connections
  • 15. The Backyard – Transform Your Opportunity Unlock the Value People, conversations, • Increase connections Engagement • Increase Audience Value • New Monetization Opportunities
  • 16. Agenda • Introduction – Who is Ripple6? • Current and Future Landscape – The Backyard • Unlocking Audience Value – New Revenue Streams – Examples • Q&A
  • 17. Audience is King! • Publisher’s greatest asset is their audience • Content is a means to attract and reward the audience. • Yesterday, you were a content provider. Today, you’re a club.
  • 18. Audience Is King for Gannett MomsLikeMe.com • Nationwide network of 80 local social networks • Content is local, timely personal, and relevant to users • Users create content, groups and discussions
  • 19. Audience is King for Meredith
  • 21. Publisher Tools to Unlock Audience Value Private Insights Public Communities Social Analytics Do not cannibalize current ad revenue Do not require subscription revenue
  • 22. Ripple6 Social Insights™ • Private Research communities using your audience. – Real communities with regular visitors – Deeper insights • Multiple levels of interaction – Discussion, Media, Calendar, Private Messages • Nimble research platform • Creates monthly revenue fees from communities.
  • 23. Ripple6 Brand Communities™ • Creates organic conversations around brands and builds advocates • Scales across communities • Does not cannibalize PV revenue • Multiple Package Options – 6-week – 3 month – 6 month – Annual
  • 24. Ripple Analytics Actionable insights that enable you to understand your community and demonstrate the value of your audience. What kinds of relationships are forming? How do people prefer to communicate? What do they find important or valuable?
  • 26. Post Cereals: Social Insights • 4 week qualitative research study embedded in a social network. – 90+ moms / 70 topics “The platform allowed us to reach out to moms in a way that was convenient and comfortable for them. It created honest conversations and feedback about our brand which allowed for solid insights.” Greg Lanides Brand Manager Grape Nuts
  • 27. Benjamin Moore: Brand Community • Green Moms, a community focused on “thinking, living and buying green.” • 80 local communities • 400+ opt-in members in the first week • Conversations generated organically about the brand • Ongoing discussions and interactions with the brand, plus insights into the consumer.
  • 28. Suave: Social Insights + Brand Community • Private Research Group – Discover brand advocates – Develop knowledge for strong brand community • Spread the word and develop awareness of salon quality products from Suave • Community fosters participation and ownership of the brand, creating trust
  • 30. Ripple6 OnDemand • Quickly integrates community function to your current site • Full functions of Ripple6 platform – Engagement • All community tools – Audience Value • Ripple Analytics – Monetization • Social Insights • Brand Community • Schedule a Demo: marketing@ripple6.com
  • 31. Agenda • Introduction – Who is Ripple6? • Current and Future Landscape – The Backyard • Unlocking Audience Value – New Revenue Streams – Examples • Q&A
  • 32. Turning Your Audience Into Cash Flow Rich Ullman July 9, 2009 marketing@ripple6.com
  • 33. Q&A