With the proliferation of BYOD and cloud business apps, more companies are showing dissatisfaction with legacy on-premise phone systems or PBXs that are not designed for today’s mobility-centric, cloud-based work places. In fact, 70 percent of IT directors, facility managers and CEOs from businesses using on-premise phone systems reported their phone systems lacking. This is based on a survey conducted on behalf of RingCentral, Inc., by Dimensional Research, an independent research firm.

1. SeventyPercent
ofBusinessesDissatisfiedWith
On-PremisePhoneSystems
Keyissues:Complex,InflexibleandExpensive
300+
ITdirectors,facilitymanagers
andCEOsfrombusinessesof
allsizes
The
surveyof
92%foundthebenefitsofacloud
businessphonesystemcompelling
BENEFITSINCLUDE:
Reductionincost
60%
Mobileappsallow
employeestouse
smartphones
asbusiness
55%
Easytoexpandasthe
businessgrows
52%
Simpletouseinterface
foradministration
52%
Eliminatesset-up
andongoing
maintenance
45%
70%
ISSUESINCLUDE:
foundtheircurrent
on-premisebusinessphone
systemslacking
Notflexibleenough
tointegratemobile
workers
22%
Doesn'tintegrate
withotherbusiness
applications,
suchasCRM
23%
Difficulttomanage
andadminister
23%
Tooexpensive
33%
TheonlinesurveywasconductedinearlyApril2013withintheUnitedStatesbyDimensional
ResearchonbehalfofRingCentral.ItwasconductedamongITdecisionmakersfrom308
businessesofallsizeswith15percentemployingmorethan500employees,29percent
employing100to500employees,35percentemploying20to100employeesand22percent
employinglessthan20employees.Thisonlinesurveyisnotbasedonaprobabilitysampleand
thereforenoestimateoftheoreticalsamplingerrorcanbecalculated.
AbouttheSurvey