Intranets often contain a variety of components that can complicate the process and hault efforts. During this session, of our November 12 Intranet to Digital Workspace event, attendees learned how to tackle the many challenges of an intranet build while sticking to a strict timeline and budget. Mary will be describing the many steps to a successful build as well as how to prioritize tasks. Including creative design, governance, media storage, awards and incentives and a variety of others. Learn more about the event here: http://www.rightpoint.com/thinking-doing/events/from-intranet-to-digital-workspace

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SharePoint Intranet
FEATURING THE PSI CUSTOMER SUCCESS STORY

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Introductions
Mary Wyderski
Vice President of IT
PSI
John Purnell
Sr. Project Manager
Rightpoint

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Agenda
• Background / Overview
• Our Solution
• Business Challenges
• User Engagement to Remove Barriers
• Open Q & A
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Overview of PSI
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Overview of PSI
• Professional Service Industries, Inc. (PSI) is an industry-leading
engineering, site design and construction consulting and testing firm with
over 120 years of experience
• Over 2,300 employees in 85 offices nationwide
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Staying the Course
Engaging users to stay on scope and on budget.

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Setting the Stage
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PSI had an antiquated, custom developed Intranet site called PIER. It was
to difficult to maintain or use, so employees invented various workarounds
• Example: Since users couldn’t search to find documents, department
admins would put links to files in Word documents and users would use
Word instead of PIER
• Example: Since new hires couldn’t find anything on PIER, other
employees would send them old outdated copies of forms causing
confusion and rework

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Barriers to Success
Some of the items that were barriers to an on scope, on budget, and on
time delivery:
• User Dissatisfaction
• Competing Requirements
• Multiple Departments
• Legacy /Individualized knowledge
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Our Solution
• Implement a cloud-based engaging, modern Intranet to replace PIER
• Improve employee efficiency and foster collaboration within the
organization
• Effective user engagement to promote adoption throughout the
organization
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User Engagement: Requirements
• Capture Company Culture
‣ PSI and Hi-tech
• User Feedback:
Visioning Sessions
• Requirement Prioritization
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User Engagement:
Creative Design
• Fresh and Modern
• Engaging
• Easy to Use

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Preparing for Take-off

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User Adoption: Change Management
• Key to Successful User Adoption
• Communication Plan
• Rollout Plan
• Training
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User Adoption: Internal Marketing
• Town Hall Sessions
• Internal Marketing / Awards:
‣ Site Naming Competition
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Site Launch – Success!
• User Driven…
User Tested…
User Adopted!
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Q&A