It describes how to control quality of products on industrial scale

1. ﷽

2. What is quality management?
QUALITY MANAGEMENT IS AN ATTEMPT TO
MANAGE ALL THE ASPECTS OF
ORGANIZATION TO EXCEL IN ALL
DIMENSIONS WHICH ARE IMPORTANT FOR
CONSUMER.

3. Edward Demming(1900-1993)
According to demming, quality is
uniformity and dependability
He gave 14 different points to manage
the quality.
S.P.C’S

4. 1. Create a constant purpose towards
improvement
 Plan for long term quality
 Don’t go towards short term solution
 Find better things to do
 Research and development

5. 2. Adopt new philosophy
Quality through organization
Costumers should be priority
Be prepared for a major change
Create a quality vision and implement it.

6. 3.Stop depending on inspections.
 Inspections are costly and reliable
 Shows lack of quality
 Build a quality in process from start to end
 Don’t find the wrongs eliminate the wrongs
 Physical inspections alone can’t do the better

7. 4.Use a single supplier for one item
 Quality relies on consistency
 Less variation in input, less is the variation in
output
 Use quality statistics
 Analyze the total cost

8. 5.Improve constantly & forever
 Emphasize education
 KAIZEN improve
 Productivity
 Effectiveness
 safety

9. 6.Training on jobs.
 Foundation of common knowledge
 Encourage staff to learn from one another
 Effective team work
 Develop leaders not boss

10. 7.Implement leadership.
 Provide resources
 Find ways to reach full potential of the worker.
 Figure out what your worker needs.

11. 8.Eliminate the fear
 Allow people to perform at their best
 Do not blame people when mistakes happen
 Open and honest communication

12. 9.Breakdown barriers between
departments.
 Shared vision
 Cross functional team work
 Focus on collaboration and consensus

13. 10. Get rid of unclear slogans.
 Get people know what you exactly want
 Outline your expectations.
 Praise people face to face

14. 11.Eliminate management by
objectives
 Don’t focus only on numerical values.
 Consider the process also
 Measure the process rather than the people
behind the process

15. 12. Removes barrier to pride of
workmanship
Please worker the same

16. 13.Implement education and self
improvement.
 Improve current skills of worker
 Encourage people
 Build skills to make your work force more

17. 14. Make transformations to
everyone’s job.
 Analyze each small step & understand how it
fits into large picture
 Do interdepartmental transfers.

18. Thanks