1. RICKSON.RIJOY.P
Sr Infrastructure Engineer
Email: Rickson.rijoy@gmail.com
United StatesB1/B2 Visa holder: expirydate 03/March/2023
Skype Address: ricksonrijoy
Mobile:+974-30595527
Technical Consultant
Offering nearly 7 years of Consistent success as a certified Infrastructure Engineer providing ample
opportunity to explore & excel in the field of Information and Technology and also carving out the niche
for personal, professional as well as organizational goals.
PROFILE
• Dynamic and proactive professional offering nearly8 years of experience in IT industry, with
demonstrated abilitiestointerpret Businessrequirements, perform fit-gap sessions, define
functional specifications,and recommend best businesspractices and maintain the system
• Possess experience in Installation, Configuration, Administration ofWindows 2003/2008, 2012 ,AD,
DNS, Exchange server 2010, Lync server 2010
• Accented with the latest trendsand techniquesof the field, havingan inborn quantitative aptitude &
determined tocarve a successful and satisfying career in the industry. Enriched with the abilityto
learn new concepts & technology within a short span of time. Fullyversed in Virtualization Hyper-v
configuration and managingthe Virtual Machine
• Well-developed communication skills with reputation of unwaveringaccuracy, credibilityand
integrity. Proven track record in team management to consistentlyraise efficiency levels.
AREAS OF EXPERTISE
IT OperationsTeam Management Training& Development Server Database ManagementNetwork
administration Staffmonitoring Project Management Infrastructure Management Technical Support
Versatile LeadershipDaily Operational Management Installation, Configuration & Administration of
ServersCheck Event Logs
TECHNICAL PROFICIENCY
Directory Services : Active Directory 2003 / 2008/DNS/DHCP
OperatingSystem : Windows Server 2008/2003/Hyper-V/XP/Windows7/VMware/MSDOS/MS
VISTA, WINDOWS98, 2000
Messaging Systems : Microsoft Exchange Server 2010/2013/OCS(Lync2010)
Messaging Tool : Troubleshoot email deliveryusingthe Exchange Online message trace tool,
Message filteringTools : Barracuda, Posting, Exchange forefront,
Migration Tool : SCVMM
Antivirus : Symantec, Forefront.
Applications : SCCM 2007, SCOM 2007,2012
Database : SQl 2005/2008
Backup Tools : Emc Legatonetworker, SCDPM
Ticketing Tools : Remedy, HPService Manager-7
Server Installation and configuration: Dell Power Edge 2950 , Cybertron, Supermicro
Hp ProLiant DL385 G7
ProgrammingLanguages: C, C++, Visual Basic 6.0, MATLAB, PLC

2. PROFESSIONAL EXPERIENCE
Information & Communications Technology Qatar (March 2015-till date) Technical Consultant
www.ict.com.qa
Working on Exchange and Lync Server Migration to office 365
PEOPLETECHGROUP (Jul’11-Nov 2014) Senior Infrastructure Engineer
• Responsibilities handled in India and United States from Peopletechgroup India:
• I got an opportunityto work in United Statesas a senior Infrastructure support engineer for 4
monthsin a short term project to migrate windowsservers from 2008 to 2012 and exchange
server from 2007 to 2010 and successfullycompleted the migration activities.
•
• Back in India I was handling the below responsibilities in Peopletechgroup
• Responsible for Daily Operation of Enterprise Wintel Server Systems.
• Administration of Windows (2003/2008) Servers& Active Directory Services
• Administration of File and print serversand troubleshooting
• Administration of DNS and DHCP serversand troubleshooting
• Administeringcluster servers,troubleshootingand install the Cluster servers.
• Group policy implementation and management
• Creatingstandard server build and Hardeningof Win2K, Win2K3 serversas per Company
Standards.
• Updatingserverswith latest service packs and hot fixes
• Crash and HangDump analysis(Debugging)
• ConfiguringRaid controllersand disk groups
• Troubleshooting server performance bottlenecks on production servers
• Installation ,configuration and administration of Hyper- V virtual servers
• Administeringcluster servers,troubleshootingand install the Cluster servers.
• MS patch update
• Working knowledge of ILO
• Server Installation and configuration on Dell Power Edge 2950 , Cybertron, Supermicroand HP
proliant DL385 G7S
• Backup Management –Backup & RestorationsusingLegato networker
• Working with websense 6.3 for URL based filtering.
• Administration of Symantecantivirusservers
• administration of WSUS server
• Installed complex hardware and software and upgradesto ensure work is performed as per the
company policy
• Working with Hardware vendor tech support engineer and onsite engineer to fix hardware
issues.
• Helpingin Resolvingthe Issues, ProvidingKT and Train the New Joiners. RecommendingSolutions
to Team Membersin Resolving the Issues.
• Monitoring of Exchange Backup, Mail Flow Related Issues, PublicFolder Management, CCR, SCR
Replication Issues.

3. • Reviewingand Revising the Outlook & OWA Related User Issues.
• Configure Autodiscover for Exchange ActiveSync
• Configure the Auto discover service for Exchange ActiveSync usingthe EMC.
• Responsible for Installation, Configuration, Administration of Windows Server 2003/2008,
Exchange Server 2010, Exchange 2013 and Lync Server 2010, Domain Controller, AD, DNS.
• Efficiently HandlingExchange Server Database Maintenance & Server Health Checkup.
• Possess good knowledge on exchange of Management Shell. Ensuringadherence to quality
specifications and successfully handling the Related Formalities& Documentation. EscalatingIssues
with Microsoft asper requirement.
• Successfully HandlingManagement of Day-To-Day Operation Issues, Resolution of Technical Issues
As They Are Related To Organization Level and Recipient Level.
• Responsible for Providing L2/ L3 Support For The Escalated IssuesIn Windows/Active
Directory/IIS/ Exchange Server 2010 and Lync 2010
• Software deployment and remote administration usingSCCM
• CreatingPowershell scripts
• Validate the build server before releasing to production environment
• Experience and knowledge on switching, routing , Vlan configuration, Vlan trunking,
• Knowledge on switching and routing Protocols
• Experience in installation, Configuration of Dell Sonicwall TZ200 Network firewall. CreatingNat
rules,Port forwarding, Creation of Tunnels.
HP PVTLTD, BANGALORE, INDIA: (May’10-Jun’11)
Infrastructure Support Engineer)
• Responsible for Daily Operation of Enterprise Wintel Server Systems.
• Administration of Windows (2003/2008) Servers& Active Directory Services
• Administration of File and print serversand troubleshooting
• Administration of DNS and DHCP serversand troubleshooting
• Administeringcluster servers,troubleshootingand install the Cluster servers.
• Group policy implementation and management
• Creatingstandard server build and Hardeningof Win2K, Win2K3 serversas per Company
Standards.
• Updatingserverswith latest service packs and hot fixes
• Provided L2 support for Exchange server 2007,2010 issuesrelated to
Outlook2003/2007/2010/OWA, configuringOutlook profiles.
• Responsible for Installation, Configuration, Administration of Exchange server 2010, Domain
controller, AD & DNS.DHCP and updatingDNS records in Public dnsprovider GODADDY
• Entrusted with the responsibilityof Monitoring mail flow, mail routing, message tracking.
• Monitored and Maintained Exchange Cluster databases, CCR monitoring, Hub Transport server
queues,server health checkup, back up checkup.
• Managed Windowsfile server, Print Server & Backup server with the help of legato Networker 4.0
• Increase Mailbox Size for the Requested user’sMailbox & Provide File, Printer share access.
• Created alert in SCOM server for exchange servers & Resolve Server issues depend on the SCOM
Alert.
• Checked Event logs on AD and Exchange servers& Patch update through SCCM.
• Proficiently handled Troubleshootingof calendar issues, rules, antivirusissues, publicfolder access,
corrupted rules,out of office assistant & free busy issues
• Experience in a leadership role.
ACCENTURE SERVICES PVT LIMITED:L2 Server Support Analyst (Jun’07-May’10)
• Responsible for management of daily operation of enterprise Wintel server systems. &
Administration of DNS, DHCP, Terminal Service.

4. • Installed, managed & Configured Virtual Servers, SymantecAV servers& Windows server 2003,
2008.
• Managed and monitored backups using LegatoNetworker Application.
• Applyand manage group policiesas per the security standards.
• Responsible for troubleshooting the common LAN and WAN issues.
• Necessaryconfiguration in switchesand routers.
• Working with Firewall and Packet shapers.
• Network Firewall port enablement.
• Monitoring and managingthe network traffic.
• Responsible for dhcp scope creation and share drive creation for servers.
• Installing, configuration and Implementationsof windows2003/2008 serversfor new projects to
the company
• Responsible for patch updation on WSUS Servers and Symantecantivirusserver.
• Knowledge in selection of IP Addressingand Sub nettingfor a given network.
• Handson experience in working with Cisco seriesRouters, Switchesand PIX Firewall.
• Expertise in RoutingConcepts
• Managed the fileserversincludingcreation of network drives, file screening, quota management.
• Responsible for Installation and configuration of shared printers& and upgrade utilities on server
• Entrusted with Server Securitymaintenance and report usingweb jet admin.
• Handled Management of Server disk space, User id and Group Id.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
•
Diploma in Electronics & Communication: 3 year course
NTTF Electronics Training Centre, Bangalore, Karnataka
(India’s First ISO 9001-2000 training institution)
Aggregate Percentage: 68.2%
Year of Passing: June 2006
Completed 10th from St Michael’s Anglo Indian higher Secondary School Kerala board (2003)
Aggregate Percentage: 68%
TRAININGSCompleted:
CCNA
Windows server 2008/2012,
Hyper-V,
Exchange server 2007,2010, 2013 administration and configuration
Lync server 2010 Administration
SCOM Server 2007/2012
CERTIFICATIONS:
MCSA CERTIFIEDin Windows 2008 SERVER

5. • 70640 : Windows Server 2008 Active Directory, Configuring
• 70642 : Windows Server 2008 Network Infrastructure, Configuring
• 70646 : Windows Server 2008, Server Administrator
Exchange Server 2010 Certification
• 70-662 : TS: Exchange Server 2010, Configuration and Administration
Windows Server Virtualization Certificates.
• 70-659 : Windows Server 2008 R2, Server Virtualization
• 70-652 :ConfiguringWindows Server® Virtualization
System Center Monitoring Tool Certification.
• 70-400 :Microsoft System Center Operations Manager 2007
Date of Birth: 9th Feb. 1987
Languages Known: English, Hindi, Malayalam & Kannada
References: Mr. Jain John from Mannai Corp Qatar
Mr. Niran Kumar from Mannai Corp Qatar