My session on how to build an intelligent SharePoint Bot

1. Build an intelligent SharePoint Bot
Rick Van Rousselt
SharePoint Saturday Cambridge

2. SAY THANK YOU TO OUR SPONSORS!

3. Sponsor Raffle!!!
• Each sponsor stamp will opt you into their raffle prize and mailings
• Collect 9+ sponsor stamps on your Badge to be eligible for the Xbox
• Hand entire Badge/ ribbon back into registration desk at end of day
• We will draw Badges for prizes at 5pm in Cromwell (if you are drawn
and do not have the pre-requisite stamp/s….. You lose!)

4. Social
• Make sure you tweet on #spscambridge or #sqlsatcambridge
• During the event we have Giant Jenga, Sack races and Conker Fights!
• After event, join us for a post event SharePint/ SQLPint from our bar
• Don’t forget to thank Sponsors, Volunteers and Speakers!
• The event will close at 6.30pm

5. Bots… Bots…Bots

7. What’s the first bot you ever used?

8. Q&A Maker
Demo

14. Not: Should I build a bot
But
What is the outcome I want for users
of my product or service?
1

15. What is the business outcome you
want to drive?
2
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

16. Is a conversational chatbot the
best medium for your outcome?
3
- Vacation booking site?
- Recipe's site?

17. Does your idea try to replace tasks
that people love doing?
4
- Ex: Plan a trip

18. Is the cost for using your chatbot-
powered product or service less than
the perceived value?
5
- Ex: Shopping list

20. What do we need to build a
SharePoint bot

21. Bot Framework Luis.ai
YOU

23. Demo

24. Luis.ai

25. Utterances
Training sentences
Ex: What do you think the user will ask to the bot

26. Intents
Task or action a user wants to perform => verbs
Ex: What's the weather like in Cambridge?

27. Entities
Information relevant to the intent => Nouns
Ex: What's the weather like in Cambridge?

28. Entities
• Prebuild: dates, times, geography
• Simple
• List: synonyms
• Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
• Composite: made up of other entities that form part of a whole

29. Features
Improve your model

30. Features
• Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
• Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345

31. Pre-build domains
Prebuild sets of intents and entities
Use them to see how it can be done

32. Luis.ai Demo

33. TIP
• Always re-train your model

34. Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

36. The front-end part
3 choices?

37. Webchat control hosted on an
azure website

38. Connect it to MS
Teams

39. Skype 4 Business

40. Custom WebChat Control in
SharePoint

41. SPAdminBot
Demo

42. SPSNL Bot
Demo

43. What happens when SharePoint
talks back?
Demo

44. How can I start (dev)
• https://dev.botframework.com/
• https://www.luis.ai/
• https://mva.microsoft.com/en-us/training-courses/getting-started-
with-bots-16759

45. How can I start (non-dev)
• https://www.onsequel.com/
• https://botsociety.io/
• https://chatfuel.com/
• https://qnamaker.ai/
• https://www.luis.ai/