1. Richard D. Freeman
Annandale, VA 22003│ (571) 288-8559 │richard.d.freeman2@gmail.com
Objective
I am currently seeking an entry-level position within an organization where my experience will
be effectively utilized in the field of Technical Support. I am a dedicated, goal-oriented team
player who brings a wealth of knowledge and experience in the areas of high quality customer
service, construction development and currently majoring in Network Security at ECPI
University.
Education
ECPI University, Manassas, VA Anticipated Graduation Date: April, 2015
A.S. Computer and Information Science: Network Security
Relevant Courses:
Computer Applications (Microsoft Office), Web Interface Design (Notepad++), Networking
1&2, Routing and Switching, UNIX Administration (Fedora15), Network Security Concepts
(Wireless security protocols, diagnosing STIGs virtually, and ports), Windows Client and Server
(VMWare and Active Directory), Logic and Design
Skills & Abilities
Exceptional organizational skills
Excellent verbal and written communication skills
Superior customer service skills
Proficient in Microsoft Office
Currently learning how to create and build networks in Windows, CISCO, and UNIX
environments.
Excellent multi-tasking abilities
Team oriented as well as self-motivated
Experience
Quality Technology November, 2014- Present
Tier 2 Application Support
 Answer on average 5 phone calls and 10 emails
 Working with team members to resolve issues ranging from problems logging on to
payment issues
 Ensure all tickets through Remedy are processed and recorded
 Provide technical (Help Desk) support to Issuer/State clients
 Technical implementation and reporting issues
 Studied standards of procedures for the company

2. Richard D. Freeman
Annandale, VA 22003│ (571) 288-8559 │richard.d.freeman2@gmail.com
United States Army Reserves, Fort Belvoir, VA June, 2009- Present
Heavy Construction Equipment Operator,
 Operate heavy equipment in a safe and efficient manner according to policies and
procedures
 Proficient in operating many pieces of equipment including: Crawlers, Wheeled Tractors
with dozer attachments, Scoop Loaders, Hydraulic Excavators and Backhoe Loaders
 Perform daily safety and maintenance checks for all equipment
 Successfully completes important bridge removals and assembles in Iraq (400 day
deployment)
 Assist with important on and off base operations
 Safely operate and drive freightliner tractor trailers
 Driver/Gunner for MRAP (Mine Resistant Ambush Protected)
Dick’s Sporting Goods, Dulles, VA August, 2013 – October, 2014
Sales Associate,
 Organizing and displaying merchandise to company standards
 Consistently promoting company programs including warranty sales, scorecard, and
private label credit card.
 Fulfill the company defined customer experience by being a friendly, available, customer
focused, excited team member
 Fulfill costumer needs while enhancing their knowledge on sports equipment.
Chantilly Crushed Stone, Chantilly, VA March, 2012 – January, 2013
All-Terrain Truck Driver,
 Worked in a fast-paced environment for 10+ hours daily
 Attention to detail and safety
 Transport goods from one location to another
 Keep truck, and associated equipment, clean and in good working order