1. Ric h w ilkie 1 9 7 9 @ y a h o o . c o m ▪ ( 5 1 2 ) 7 8 6 - 5 3 4 6
6 5 5 5 W. Ble c k Rd . ▪ Mic h ig a n Cit y , IN 4 6 3 6 0
Richard P. Wilkie
Summary
Over 13 years of behavior based management experience with proven results in employee
development, cultural growth and financial management. This experience stems from over 10
years of high volume sales in both stand alone and multi-unit leadership roles along with 3 years
in Post-Secondary Education Administration.
Professional Experience
Brown Mackie College
Director of Admissions ▪ April 2016 – Present
Directly responsible for the growth of campus population through new student and re-entry
enrollment. Duties also include community involvement, compliance validation, hiring/training
and team development. Indirect responsibilities include student retention, campus audit and
accreditation retention.
 Rebuilt an admissions staff that had not hit a start goal in 10 months to achieve current start with
early projections of oversitting the first quarter of the physical year.
Ashley FurnitureHomeStore
General Manager ▪ October 2015 – April 2016
Directly responsible for the financial stability and growth through employee development,
customer retention and community involvement.
 Increased Close Rates from a stagnant 18.7% to 24.3%. With an average increase of 2.2%
month over month.
 Increased customer satisfaction from a 1.9 out of 5 to 2.9 out of 5.
 Revenue consistently performing at 22% increase year over year to comparable month.
 Continually increasing Guardsman Protection from a dismal 2.3% in October to a current month
performance of 5.8%.
Everest College
Director of Student Finance ▪ November 2012 – August 2015
Responsible for the fiscal fitness of the campus and its student body through monitoring of fund
disbursement, operational cost and bad debt expense.
 Decreased Student Packaging Time from over 20 days to an average of 3 days.
 Increased Private lending collections from 67.2% to 95.2%
 Decreased Bad Debt from an annual trend of 4.89 to 3.31 on a budget of 3.33.
 Was able to bring school below Federal Funding Regulation of 90% in less than five months
from 112.01% to 89.93%.
 Leader of Internal Audit Team with responsibilities that included but not limited to federal, state
and company compliance.

2. Director of Admissions
Responsible for the growth of student population directly through enrollment start budgets and
indirectly through student retention.
 Increased referral lead generation and enrollment rate year over year.
 Increased transfer to interview / interview to enrollment conversions year over year.
 Exceeded last 7 start budgets before transitioning to new role.
 Directly assisted with decreased gross attrition year over year.
Michael Hill Jewelers
Regional Manager ▪ December 2011 – November 2012
Directly responsible for oversight of 8 locations with total annual revenues of over 110 Million
dollars and staff of 80 employees. Additional tasks included but not limited to Country expansion
plan of 10-20 additional locations.
 Increased Annual Comp 20%
 Top region in Company in Comp increase, Customer growth, Average Transaction Dollar
Amount and Units per Transaction.
Best Buy
Customer Sales Manager ▪ July 2004 – December 2011
Responsibilities included but not limited to hiring, training, coaching and performance
management of teams in excess of 75 people across 4 locations in Illinois and 2 in Texas.
 Top New Store in the Company 2007
 Top 2% of Stores Annual Contest Winner 2010
 Directly Responsible for the promotion of over 20 leaders in the company ranging from
Supervisor to District Manager.
 Continually increased customer retention, growth and satisfaction.
 Directly responsible for monthly P&L analysis and reconciliation.
 Contributed to a team of ten to develop Standard Operating Procedure for Time and Labor
guidelines across all 50 states.
Volunteer
Illinois Horse Rescue of Will County ▪ August 2011 – Present
March of Dimes ▪ 1990 – 2000
- Illinois Youth Council Member 1993-1996
- Texas A&M University Club Organizer/President 1997-2000
Education
Bachelor of Environmental Design – Texas A&M University, College Station, TX ▪ 2001
References
Tim Dauber Regional Vice President of Operations (630)731-5672
Zenith Education Group
Amanda Carey Campus President (312)286-9217
Everest College – Bedford Park Campus
Wes Matthew s Regional Sales Director (734)707-3220
Ashley Furniture