5. What is Business Improvement? The model stays the same – but we are just executing it better. (Economists call this “Learning By Doing”). Structural improvements and efficiencies, may be invisible to the customers. New value-adding proposition for customers – supported by existing systems. Radical change to the way we do business. Type of Business Improvement No Change No Change Change No Change No Change Change Change Change Business Model C Business Model B
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8. Business Improvement Cycle where to start? Diagnosis & Prognosis (Cause & Effect) Health-Check (Symptom) Prescription (Solution) Treatment (Delivery)
9. Business Improvement Cycle Typically includes organizational change as well as technical change. Delivering and coordinating the solution. Treatment The trick is to find the smallest and simplest possible change (or set of changes) that will produce the desired improvement. Designing and planning the solution. Prescription Helps to explain the observed level of performance, and provides a level of confidence that the planned improvements will address the real problem. Determining the cause of performance shortfalls, and evaluating their likely consequences on the business as a whole. Diagnosis & Prognosis Includes both evaluation of current and past performance, and prediction of future performance. Performance assessment – measuring the performance of the business (or selected elements of the business) Healthcheck Comments Description Phase
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