1. Richard Neal
Customer Service Specialist
Houston, TX 77073
nealrichard25@yahoo.com - (281) 777-3740
I am seeking an opportunity to utilize my abilities as a leader, for advancement and benefit of my employer.
willing to
start at entry level for advancement.
Authorized to work in the US for any employer
WORK EXPERIENCE
Marketing
Elite - Houston, TX - December 2015 to Present
Responsibilities
Event promotions. Customer Service. Attained sales using specific Marketing strategies tactics, focused
toward the product.
Accomplishments
Maintained steady sales average within the first few weeks.
Skills Used
Learn at a fast pace. Mastered steps within one day of learning them. Effectively implemented lessons in the
field.
GSA Supervisor
Hilton Houston Medical Center - Houston, TX - September 2004 to March 2015
Responsibilities
Maintained incoming and outgoing, guest and visitor traffic. Oversaw a staff of 3 to 8 Valets and Bellmen.
Upheld the lobby and driveway to Hilton standards. Assisted behind the Front desk with checking in and out
guest and booking reservations.
Skills Used
Superior guest and visitor service. Training and assuring quality service of all subordinates. Problem solving,
while simultaneously upholding Hilton standards daily. Spontaneous multitasking with satisfactory results.
Operations Manager for Class Valet
Merlo's Limosines - Houston, TX - February 2002 to September 2004
As the Operations Manager, I interviewed and hired all employees of class valet. Responsible for day to day
operations as well as payroll, shift schedules, reprimands and terminations. I was commissioned to provide
valet for properties at random and set up valet, on the spot.
Telephone Sales Representative
Cendant - Houston, TX - August 1998 to December 2001
Responsibilities

2. Assisted members with details of available benefits in the Auto Vantage and Family fun Saver product lines.
Processed new memberships and cancellations. Retained membership by providing extended details of their
memberships. Served as team leader. Trained and operated in membership services department.
Accomplishments
Maintained a 80 percent retention rate. Promoted to leadership in one year.
Skills Used
Sales and customer service. Data entry and dispatch. Frequently operated in multiple departments at once.
Responsible for team production. Oversaw training and progress of new hires and department transfers.
EDUCATION
Alcorn State University - Lorman, MS
SKILLS
Forklift (4 years), Customer Service (10+ years), Sales & Marketing (5 years), Supervisory (10+ years), Data
Entry (5 years), Operations Management (3 years)
AWARDS
Hilton Employee of The Month
June 2010
Dedication, hard work and cheerful interaction with both internal and external guests resulted in this award.
(Quote)
CERTIFICATIONS
Insurance License
January 2015
ADDITIONAL INFORMATION
I have experience in phone and retail sales. Experienced with sales floors and receiving docks. Adept at
working in time limited, goal oriented
environments, successfully. Excellent customer service skills. Comfortable in positions of leadership. I have
supervised crews of up to 10.