Richard Landa is applying for a service manager position and has extensive experience as a top performing service advisor. He has over 2 years of successful experience as a service advisor at Volvo of Westport where he achieved customer satisfaction bonuses every month. Landa prides himself on providing exceptional personalized service to customers, building relationships, communicating effectively about repairs, and ensuring customer issues are resolved. He looks forward to discussing how he can continue offering his strong customer service, industry knowledge, and refined skills to the role of service manager.

1. Richard W. Landa
10 Windy RDG, Trumbull, CT 06611-4420•203-400-2178•
Dear Service manager:
I have beena very successful ServiceAdvisorandperformedthe tasksand responsibilitiesoutlined inyourjob
description while atVolvoof Westport. Iachievedmybest resultsatVolvoof Westport,(inService andparts) and
Porsche of Fairfieldtwice Porsche andPorsche/ Audiof Wallingfordand (2000-4004 inparts). My early successat these
companieshave givenme greatexperience whichIwill notforget.Ihave outlinedmyapproach toand qualificationsfor
the positionbelow.
 2 1/2 yearsof verysuccessful experience astopService AdvisorwhileatVolvo of Westportwithlettersof
recommendation
 Volvofactorytraining,andwasat the top of myclass forbuildingandmaintainingClientrelationships.
 Witha greatteam we achievedourCSI bonusesevery month.
 ADPand Reynoldsexperience.
 An average day forme was 10-12 cars and a busy daywas 12-15 cars forme with9-12 techs,as one of two
Advisorswithaservice dispatcherandWarrantyadministrator.
 I knowhow tosell workjustifyingmanufacturermaintenance schedulesand prioritizingadditional workadvising
the customerof the importance of the properupkeep toprotecttheirvehicle’slongevity,reliability,safe
operation,future value,andowner’speace of mind.
 I alwaysgreetcustomersina professionalupbeat manner.I alwaysrepresent mycompanyin aprofessional
mannerand provide exceptional personalizedservice.
 I reviewcustomervehicleservicehistorypriortocustomerarrival to expediterepairorderwrite up.
 I listencarefullytothe customer’srequest,explainourgame planforthisvisit frompresentinginitial quoteto
suggestedadditional work, estimatedcompletion time,workcompletion,review of repairorder chargesvehicle
pickup, or valetservice,andnextservicedue date or mileage.
 Knowingbothpartsand service Ican fullyexplainthe cause of the customer’s complaintandneededrepairto
correct and repairthe complaintinwords the customercan understand.
 I alwaysmonitorvehiclerepairprogress keepingcustomerinformed.
 I am alwaysspecificonrepairordersothe techniciansknow the customerconcernsand/ornature of complaint
and getalongwell withthe techniciansbecause theyknow I cansell the work.
 I alwaysconductbusiness sincerely, honestly,andshow my genuine concernforcustomers’needs.
 Theyalways knowI am on theirside toresolve anyservice orotherissues concerningtheirvehicleandamvery
goodat buildingand maintaininggood relationshipswith everyoneI meet.
 I have goodindustryknowledge,experience, andrefinedcustomerservice skills.
 I alwaysrepresentmycompanyina professional mannerandprovide exceptional personalizedservice.
 WhenI joinyourcompanyyou will be gettingatrue car guywell versedinbothservice andpartswhobelieves
there isalwaysmore to learnaboutcars andconsistentlycreatingthe bestexperience possible forourcustomers.
Thank you for yourtime and consideration,andIlookforwardto meetingyou todiscussthisposition andmycareer
furtherwithyou.
Kindregards
Rick Landa