Sales Manager Resume

1. RICHARD HAYE
Sales Manager -
Plumbing/Electrical
Richard.Haye3@Hotmail.com
EDUCATION
Villanova University
Dec 2012
Colorado Technical
University
2016
SKILLS
MS Of
fi
ce
CRM (Service Titan)
Data Analytics
Project Management
Training Development
Process Improvement
KPI Development
U.S. Army Veteran
SUMMARY
Seasoned sales professional and Sales Manager experienced leading
multiple departments resulting in over $6.5MM in annual revenue
utilizing in home and telephone based consultative sales processes.
Developed and executed customer focused business optimization
methods throughout many different industries. Expert at leveraging
the power of data and digital innovation that drives integrated
solutions to business opportunities, motivating teams and cultivating
talent to maximize contribution to operational pro
fi
ts. Seeking an in
home outside sales role with a dynamic team and clearly de
fi
ned
career progression and enhancement.
WORK EXPERIENCE
Sales Manager-Plumbing/Electrical
Tiger Plumbing Heating and Air
2022 - current Collinsville, IL
Enhanced sales training and development process resulting in
38% increase in close percentage, $400 increase in revenue per
call, and 20pt increase in Qualtrix KPI ratings
Accounted for $3.575MM in personal sales serving residential
plumbing/electrical/HVAC/Sewer customers in a Dual
Sales/Management role
Handled complex customer concerns throughout resolution
and satisfaction
Achieved top 10 individual Sales ranking nationally competing
with 59 corporate owned brands
Advised marketing team on lead targeting through intuitive
CRM deployment
Tecnician/Sales Advisor
Tiger Plumbing Heating and Air
2021 - current Collinsville, IL
Established cooperative and positive relationships with
customers to foster long term relationships and project success
Built customized quotes for individual customer needs to
increase closing of "1 call close" opportunities
Communicated with customers to offer repair
recommendations, estimate project costs, and set project
completion dates
Supervised technicians ensuring process adherence, accurate
diagnostics, customer service practices, and best possible
customer satisfaction outcome
Coached team of technicians to enhance technical pro
fi
ciency
and develop value focused customer service mindset
Consistently exceeded customer needs and expectations
through creative problem solving and exceptional customer
service averaging seven 5 Star reviews per week.

2. Territory Sales/Lead Installer
Permaseal USA
2020 - 2021 Chester
fi
eld, Mo
Developing
fi
nancial estimates, preparing proposals, and
performing the necessary follow up for successful sales closings
Executed contract requirements including wood/concrete
surface coating removal and permanent sealant installation
Maintained company vehicle and equipment to prevent jobsite
failures
Completed all job related documentation to company standards
Construction Foreman
Woods Basement Systems
2019 - 2020 Collinsville, Il
Executed contract requirements including concrete leveling,
repair, stabilization, and sealing
Provided onsite jobsite evaluation for each customer and
recommended alternative options and upsell opportunities to
enhance value to the customer
Completed all jobs with 5 star customer rating, enhancing
company brand and marketability
Associate Operational Excellence Specialist
P
fi
zer
2014 - 2018 St. Louis, Mo
Overall process improvement cost reduction/pro
fi
tability
increases of over $80MM in 4 years.
Member PHP) steering committee(P
fi
zer Human Performance,
SQRT (Site Quality Review Team), IMEx (Integrated
Manufacturing Excellence) program implementation team
Implemented downtime reduction effort resulting in additional
109.2 hours/year - 314,496 units of production
Executed Factorial DOE to identify and eliminate main effects
resulting in <70% reduction in the defect category
Deployed 5S program in materials and equipment prep
departments improving
fl
ow and increasing schedule
adherence 30
Instituted standard work in equipment preparation and
sterilization process reducing rework 95
Established communication forums for colleague improvement
ideas with immediate impact on project pipeline enhancement
Facilitate monthly colleague Six Sigma Yellow Belt training
courses, mentoring, and certi
fi
cation
Established advanced tool kit training for high performing
candidates to rapidly advance shop
fl
oor continuous
improvement knowledge and cultural transformation