This document provides a summary of Richard Figura's professional experience and qualifications. He has over 15 years of experience in account management and sales, primarily within the office equipment and technology industry. He is seeking a transition to the non-profit sector in order to apply his relationship building and solution-focused skills to an organization dedicated to positive change. His experience includes managing key national accounts, developing customized solutions, and a track record of success in both sales and customer service.

1. RICHARD A. FIGURA
4568 NW 17th
Way
Tamarac, FL 33309
Cellular (847) 452-2000
rich.figura@hotmail.com
Professional Profile
Dedicated, team-oriented consultative account manager with years of experience working with C-level
executives tailoring solutions to meet customer needs and savings projections. Comprehensive
experience managing key national accounts, practiced in transforming vendor/customer relations into
valued partnerships. Recognized as a team player with strong communication skills, knowledge base with
the ability to network skills and experience to ensure tasks are completed with the utmost reliability. Key
strengths include:
Reason for Transition
As most, if not all, of the skills I have gained in the for profit sector are fully transferable to the nonprofit
sector I am seeking work in the nonprofit sector as I want what I do and where I do it and those it impacts
to make a real difference and have real meaning. The relationship building aspect of sales is the pivotal
area of my sales experience. I have striven to make all sales experiences true relationships by ensuring
that both sides' best interests (mission, fiscals etc.) were kept at the forefront while pursuing all avenues
to make sure that the optimal outcome was achieved.
Summary
I am looking to transition to an organization dedicated to and the promotion of positive change. I want the
transferable skills I have learned over a successful career to be put to better use and affect change. I
want to know that what I do matters and and has positively made a difference.
Sales:
• Strong solution/consultative selling skills.
• Relationship building foundation.
• Proficient in creating unique solutions tailored to meet client’s needs.
• Excellent communication and presentation skills.
• Highly successful at problem solving and troubleshooting.
• Resourceful, competent and results-oriented multi-tasker.
• Fully proficient in Oracle, SFA.
• SPIN Selling and Customer Messaging knowledge.
Analysis:
• Ability to identify trends or opportunities to improve results.
• Extremely proficient in all Microsoft Office applications, Crystal Reports, OLAP, SalesForce, etc.
• System testing, conversion, implementation and quality assurance.
• Knowledgeable in project management and planning.
Professional Experience
TGI OFFICE AUTOMATION, BOCA RATON, FL / POMPANO BEACH, FL
August 2015 – PRESENT
TGI Office Automation is a comprehensive office technology provider offering innovative technology from
industry-leading partners like FP (Francotyp-Postalia), Toshiba, Lanier, Lexmark, Kyocera, Riso, KIP and
HP.
ACCOUNT SALES and ACCOUNT ADMINISTRATION

2. My role consists of selling to and managing current account relationships as well as networking to create
new accounts by providing postage and mailing equipment solutions tailored to meet customer needs.
Accomplished by assisting customers throughout the process(es) necessary with current
equipment/software solutions as well as new solutions as needs change.
FP MAILING SOLUTIONS (FRANCOTYP-POSTALIA, INC.), ADDISON, IL
January 2010 – August 2015
FP Mailing Solutions is the only mailing systems provider that ensures our customers receive responsive,
personal service with the most technologically-advanced equipment suited to fit their specific needs. FP
fosters an environment of cooperative work and communication that empowers team members to provide
superior service.
2011, 2012, 2013 and 2014 World Sales Contest Winner (Top ten (10) all four (4) years – when eligible)
GOVERNMENT and MAJOR ACCOUNTS SALES SPECIALIST
My role consists of selling to and managing government accounts in several states as well as relationship
management with major accounts such as Accenture, RGIS and AMPC providing postage and mailing
equipment solutions tailored to meet customer needs.
GENERAL BINDING CORPORATION (AN ACCO BRANDS COMPANY), NORTHBROOK, IL /
LINCOLNSHIRE IL
March 2000-January 2009
ACCO Brands Corporation is one of the world’s largest suppliers of branded office products, with annual
revenues of nearly $2 billion, with products marketed in over 100 countries across the globe; world-class
brands include Swingline, Kensington, Wilson Jones, Quartet, GBC, Day-Timer and Rexel.
ACCOUNT MANAGER (2006 – January 2009)
My role consisted of managing key accounts in Nevada/California/Colorado/Utah/Oregon/Washington
providing binding and laminating equipment and supplies, brand image solutions, and information
packaging solutions. Achieved General’s Club status (over 100% of sales quota) and Pinnacle Trip (over
115% of sales quota) in 2007. Recognized as a group leader and sought as a source of knowledge in all
realms of responsibilities.
REPORTING AGENT / TECHNOLOGY AGENT - QUALITY ASSURANCE (2002 – 2006)
Duties included managing and creating various sales measuring and reporting functions, redesigning
sales tools and reports, such as sales proposals and management databases. Responsible for creation
(design and content) of equipment quote form that entire sales force uses to quote customers. Testing,
training and implementation involved with every new program launch (VSI Powerhelp, COM, and Oracle).
Troubleshooter for all Microsoft Office applications.
ACCOUNT MANAGER (2001 – 2002)
Responsible for managing key accounts in Nevada/California providing binding and laminating equipment
and supplies, document finishing and information packaging solutions. Primary resource to colleagues
regarding product data, shipping, and custom manufacturing. Grew existing business by consulting with
clients to customize documents which generated new business and provided problem solving. Achieved
yearly sales quota within first seven months of 2001.
INSIDE SALES REPRESENTATIVE (2000 – 2001)
Developed and customized quotes; which removed burden from reps and contributed to additional sales.
Earned recognition that led to new assignment to provide direct support to outside representatives while
also providing direct service to customers.
INBOUND SALES REPRESENTATIVE (2000 – 2001)
Assigned to respond to inbound calls from customers nationwide. Implemented cross selling techniques
that boosted bonuses and increased hourly wage.
Education

3. DEPAUL UNIVERSITY, CHICAGO, IL
Bachelor of Arts Degree, Marketing - concentration: Brand Image, 2007