1. Richard M Costa, CAM
532 North East 25th street,
Wilton Manors, Florida 33305
richardcosta@bellsouth.net
(954) 565-7868 H
(954) 821-4904 C
OBJECTIVE To obtain a position that would facilitate growth utilizing my experience in customer service,
management, and finance, sales and marketing.
PROFESSIONAL EXPERIENCE
May 2007- Current ACH/Costa Pool & Spa, Broward & Palm Beach County
Owner, Pool Service, Repairs, Renovations, New Construction
Oct 2005 to April 2007
KW Property Management & Consulting, Miami Fl
Property Manager, Courvoisier Courts Condominium
Multi-million dollar high rise luxury community
*Maintain building and service at the highest level to achieve total owner satisfaction
*Supervise and direct all staffing, office, valet, housekeeping, concierge, maintenance, pool,
fitness, and grounds, and maintain a communication flow with all departments.
*Control accounts payables and receivables within budget guidelines, budget two million
*Oversea all vendors with chief engineer and renegotiate contracts
*Report to Board of Directors and Corporate office any all variances or needs of the
community.
*Manage all aspects of the Association in order to insure that the property is maintained at
the highest standard in a professional and cost effective manner in accordance with
policies and Association’s Documents, By-Laws and Rules and Regulations, and Governing
Statues.
July 2001 to June 2008
C & A Service, Inc Fort Lauderdale, Fl
Owner, Customer Service Networking Corporation
*To ensure and exceed customer satisfaction
Feb 2004 July 2005
Equity Residential, Fort Lauderdale, Fl
General Manager, The Preserve at Deer Creek
Eighty-one million dollar forty seven acre resort style community
*Maintain and exceed financial budgeted guidelines
*Hiring, training, evaluating, and disciplinary counseling of employees
*Implement all programs resident retention , renewal, welcome call, 24 hour call
*Monitor closing ratios of staff and provide additional training if required
*Ensure accurate and timely payments of all property expenses
*Oversea the proper use of all proper supervision methods by department supervisors
*Projections and reforecasting of budgeted income expenses on a monthly basis.
Jan 99 to Dec 2003
AIMCO, Boca Raton, FL
Regional Manager, Golf Villas / Savannah Lakes / Tropical Gardens/ Plantation Gardens /
Island Club / Waterways Village/ The Bay Club @ Aventura, High Rise community
*Increase EGI seven percent from quarter one to quarter two
*Increase & maintain occupancy at ninety five percent or better from eighty four percent
*Chairmen’s Four Star Club for the year 2001
*Supervise all daily operations of community
*Assist in training of other property managers (mentor program)
*Prepare weekly operating, accounting month end and month end reports
*Maintain and control payroll and turn-key expense
*Increased and maintained high occupancy with zero concessions, decreased delinquency
and vacancy loss significantly, while remaining in budget guidelines.
*Increased CNOI each quarter by a minimum of thirty percent
*Increase rents while improving resident profile

2. March 98 to Jan 99
SIZELER REAL ESTATE OF ALABAMA, Fort Lauderdale, FL
Assistant Property Manager, Lakeview Club Apartments
*Supervised all daily operations of a 443 unit community
*Collect all rents, charge all fees, input leases, traffic into the computer system
*Complete monthly executive summary reports
*Maintain payroll, payables and weekly traffic and occupancy reports
*Decreased delinquency to less than 1% per month
*Supervise Turn-Key with inside maintenance and outside contractors
May 1996 to Aug 1997
TRAMMELL CROW RESIDENTIAL SERVICES, CORAL SPRINGS,FL
Assistant Property Manager, Sherwood Forest Apts.
*Supervise all daily operations of this 400-unit community
*Increased occupancy from 89% to 98% by utilizing Resident Referral Program,
communicating daily with Locator Services and marketing local corporations.
*Decreased community turnover from 75% to 43%.
*Increased total income 15% by adhering to lease guidelines and increasing application &
redecorating fees.
*Follow budget and expense guidelines and report variances to the Property Manager.
*Collect all rents, charge all fees (Late, NSF, insufficient notice, cancellation).
*Complete monthly owners report with Property Manager.
Nov. 1995 to May 1997
VALUJET AIRLINES, Fort Lauderdale, FL
Flight Attendant, Fort Lauderdale Base
*Responsible for safety of all customers.
*Pre-flight all aircraft equipment.
*Communicated with flight-crew all findings and any irregularities not to specifications.
*Maintained and updated flight manual with all new revisions.
*Trained in emergency evacuation on the DC-9, 20 and 30 series aircraft and MD-80
Aircraft.
*Performed in-flight service and created an enjoyable atmosphere.
Aug. 1995 - Dec. 1995
HARMONY PROPERTIES Atlanta, GA
Property Manager, The Edgewood Center
*Single room occupancy center which was designed to help people who have been
diagnosed with AIDS and is homeless and codependent.
*Supervise and maintain a housekeeping and maintenance on site work program.
*Supervise Social Services staff, to qualify possible new residents.
*Maintain payroll, payables & weekly occupancy reports.
*Communicate all changes in occupancy to GFHA and HUD monthly.
*Supervise contractors and government agencies to make sure property stays in code.
Feb. 1995 - Aug. 1995
BELCORE AND ASSOCIATES, Atlanta, GA
Resident Manager, Morningside Chase Apartments
*Increase resident relations between resident and property management.
*Increased occupancy from 74% to 97% with aggressive marketing, dealing with locators
on a daily basis and contacting local business.
*Significantly decreased delinquency in six months.
*Supervise turn-key with inside maintenance and outside contractors.
*Maintain payroll, payables, daily occupancy reports, and maintenance records.

3. June 1992-Sept. 1994
D.E.L. DEVELOPMENT CORPORATION, Marietta, GA
Property Manager, Signature Ridge Apartments (412 units)
*Supervise all daily operations of this 412-unit property. Prepare and implement
marketing plans, maintaining daily contact with locators and corporate relocators (AT&T,
MCI, Publix). Report results to Regional Manager.
*Hire, train and motivate staff of 12 through incentive programs and bonuses, thus
increasing rental rates and decreasing resident complaints.
*Increased occupancy from 81% to 92% while significantly decreasing delinquency.
Upgraded resident profile through increased deposits and rents, and stricter qualifications
for residency. Changed resident perception of property by establishing direct management/
resident relations.
*Obtain proposals, schedule and supervise all outside contractors.
*Maintain payroll and maintenance records, approve turn-key billing, and prepare monthly
accounting reports.
Property Manager, Signature Place Apartments (414 units)
*Increased occupancy from 88% to 96%, and eliminated delinquency within five months.
Handled dispossessary warrants.
Dec. 1991-June 1992
MUTUAL BENEFIT LIFE, Atlanta, GA
(Property Management Division)
Leasing Consultant, Belcourt Apartments (1992) (391 units)
Leasing Consultant, Morgan Falls Station (1991) (1100 units)
May 1988-Dec. 1991
RAMADA HOTEL, East Hanover, NJ
Director of Guest Services
EDUCATION WILLIAM PATERSON COLLEGE, Wayne NJ (1986-1988)
Major: Business Administration - Management
Executive Board Member, Phi Kappa Tau Fraternity
FAIRLEIGH DICKINSON UNIVERSITY, Teaneck-Hackensack, NJ
Major: Business Administration - Management
(1984-1986)
References Available Upon Request