richard adam - destination development: 3 dimensions of visitor experience with a focus on digital - 08/2019

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Destination Development: 3 Dimensions of Visitor Experience in Destination Development with a Focus on Digital From the development of tourism destinations, leisure venues, hospitality, commercial real estate to viable customer experience, retention and advocacy. Touchpoint and Painpoint Analysis along the Visitor Journey Munich, July 2019

Immobilien

DIMENSIONS OF
„DESTINATION
INFRASTRUCTURE“
WITH A FOCUS ON “DIGITAL”
RICHARD ADAM - MUNICH -
2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM/IN
/CEOTOURISMDEVELOPMENTB2B
/

DIMENSIONS OF „DESTINATION
INFRASTRUCTURE“
WITH A FOCUS ON “DIGITAL”
1. Dimensions
2. End-to-end customer journey and visitor experience
3. Challenges
4. Solution approach
5. Outlook
RICHARD ADAM - MUNICH -
2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM
/IN/CEOTOURISMDEVELOPME

1. Dimensions of „Destination Infrastructure“
• Physical: traffic, housing, things to do
• Social: Service, attitude, professionalism
• Digital: orientation, engagement, retention
Enhance customer/visitor experience for “digital natives” by means of
integrated structures (“Seamless connectivity”)
Collect data for analysis (utilisation patterns, forecasts, cash flow,
retargeting)
Improve commercial status through upselling and repeat business
RICHARD ADAM - MUNICH -
2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM
/IN/CEOTOURISMDEVELOPME

2. End-to-end customer journey and visitor experience
• Physical: arrival, stay, departure  defines masterplanning
• Social: pre-arrival (e.g. phone contact), arrival, stay, departure,
maybe post-departure  determines competencies, hiring and
training needs
• Digital:
RICHARD ADAM - MUNICH -
2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM
/IN/CEOTOURISMDEVELOPME

2. End-to-end customer journey and visitor experience
RICHARD ADAM - MUNICH -
2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM
/IN/CEOTOURISMDEVELOPME

3. Challenges
• Fast paced environment of developments
(Comm., Interaction, Wearables, VR/AR, IoT etc.)
• Complex hierarchy of “third party” platforms
• Demanding coordination and integration process within the destination
among stake-holders
RICHARD ADAM - MUNICH -
2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM
/IN/CEOTOURISMDEVELOPME

4. Solution Approach
RICHARD ADAM - MUNICH - 2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM/IN/CEOTOURISMDEVELOPMENTB2B/
Touch-point and
pain-point inventory
along visitor journey
road map
Organic and
emerging
development
patterns
Make or buy
decisions, manage
content or supply
content
Remember:
“There is no longer a digital
strategy, only strategies in a
digital world!” (unknown)

4. Solution approach
RICHARD ADAM - MUNICH -
2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM
/IN/CEOTOURISMDEVELOPME

4. Outlook
RICHARD ADAM - MUNICH - 2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM/IN/CEOTOURISMDEVELOPMENTB2B/
Introduction to the mapping
methodology
Introduction to the
“Persona” concept
Practical Exercises on
different destination
environments (e. g.
MTB, skiing, SVF
patterns)
“The next horizon will be deep integration of the physical and
interactive worlds. The future of online is offline.”
Cyriac Roeding

CONTACT:
RICHARD ADAM - MUNICH - 2019 - CONTACT:
HTTPS://WWW.LINKEDIN.COM/IN/CEOTOURISMDEVELOPMENTB2B/
Richard Adam
• contact@trendtransfer.asia
• www.trendtransfer.asia
Stay tuned on LinkedIn:
• https://www.linkedin.com/in/ceotourismdevelopmentb2b/

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Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits. To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups. Technology For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did. While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis. Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad. Age and Gender When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same. Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers. Race Affects Attitudes As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).

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A report by thenetworkone and Kurio. The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).

Social Media Marketing Trends 2024 // The Global Indie Insights

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The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands. It’s important that you’re ready to implement new strategies in 2024. Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024. You’ll learn: - The latest trends in AI and automation, and what this means for an evolving paid search ecosystem. - New developments in privacy and data regulation. - Emerging ad formats that are expected to make an impact next year. Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape. If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.

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From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world. With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively. The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage. Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience. See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers See the original article on Forbes here: http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b

5 Public speaking tips from TED - Visualized summary

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Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world. Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance. For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age. Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.

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richard adam - destination development: 3 dimensions of visitor experience with a focus on digital - 08/2019

1. DIMENSIONS OF „DESTINATION INFRASTRUCTURE“ WITH A FOCUS ON “DIGITAL” RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM/IN /CEOTOURISMDEVELOPMENTB2B /

2. DIMENSIONS OF „DESTINATION INFRASTRUCTURE“ WITH A FOCUS ON “DIGITAL” 1. Dimensions 2. End-to-end customer journey and visitor experience 3. Challenges 4. Solution approach 5. Outlook RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM /IN/CEOTOURISMDEVELOPME

3. 1. Dimensions of „Destination Infrastructure“ • Physical: traffic, housing, things to do • Social: Service, attitude, professionalism • Digital: orientation, engagement, retention Enhance customer/visitor experience for “digital natives” by means of integrated structures (“Seamless connectivity”) Collect data for analysis (utilisation patterns, forecasts, cash flow, retargeting) Improve commercial status through upselling and repeat business RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM /IN/CEOTOURISMDEVELOPME

4. 2. End-to-end customer journey and visitor experience • Physical: arrival, stay, departure  defines masterplanning • Social: pre-arrival (e.g. phone contact), arrival, stay, departure, maybe post-departure  determines competencies, hiring and training needs • Digital: RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM /IN/CEOTOURISMDEVELOPME

5. 2. End-to-end customer journey and visitor experience RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM /IN/CEOTOURISMDEVELOPME

6. 2. End-to-end customer journey and visitor experience RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM /IN/CEOTOURISMDEVELOPME

7. 3. Challenges • Fast paced environment of developments (Comm., Interaction, Wearables, VR/AR, IoT etc.) • Complex hierarchy of “third party” platforms • Demanding coordination and integration process within the destination among stake-holders RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM /IN/CEOTOURISMDEVELOPME

8. 4. Solution Approach RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM/IN/CEOTOURISMDEVELOPMENTB2B/ Touch-point and pain-point inventory along visitor journey road map Organic and emerging development patterns Make or buy decisions, manage content or supply content Remember: “There is no longer a digital strategy, only strategies in a digital world!” (unknown)

9. 4. Solution approach RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM /IN/CEOTOURISMDEVELOPME

10. 4. Outlook RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM/IN/CEOTOURISMDEVELOPMENTB2B/ Introduction to the mapping methodology Introduction to the “Persona” concept Practical Exercises on different destination environments (e. g. MTB, skiing, SVF patterns) “The next horizon will be deep integration of the physical and interactive worlds. The future of online is offline.” Cyriac Roeding

11. CONTACT: RICHARD ADAM - MUNICH - 2019 - CONTACT: HTTPS://WWW.LINKEDIN.COM/IN/CEOTOURISMDEVELOPMENTB2B/ Richard Adam • contact@trendtransfer.asia • www.trendtransfer.asia Stay tuned on LinkedIn: • https://www.linkedin.com/in/ceotourismdevelopmentb2b/