1. Richard Powick
rich.powick@gmail.com| 07960 174084 | 106 Oak Park Road, Stourbridge, West Midlands, DY8 5YG
Linkd In Profile: https://uk.linkedin.com/pub/rich-pow ick/54/b36/17a
ManagementInformation Analyst with 7 years’ experience of creating dynamic spreadsheets in Excel,
Visual Basic,database construction in MS Access and SQL Data Warehousing.Ability to work with Big
Data, identify trends,manage exceptions,automation ofmanual tasks in line with LEAN values with
savings of 15 FTE per annum (circa 2014).I work with little or no supervision and manage myown time
very effectively.
Employment History
MI Analyst | Barclays Personal Corporate Banking
Birmingham Snowhill | May 2008 - Present
Based in the Personal and Corporate Operations for the processing ofcomplexloans and collateral
taking activities for medium,large and specialist businesses. Currentrole is to provide Management
Information for the centre, data for Senior Operations Management and other stakeholders. Idesign and
build database logging tools for 300 (circa) staff both on and offshore in Chennai and Noida in India and
dashboard MI for some 10,000+ staffin the Business Banking branch network.
Key skills and Achievements:
 Design and engineering ofdatabases (Access /VBA / SQL) for QA / incentive data / complexlogging
tools with very tight controls and requirements
 Creation of interactive Dashboard MI using Excel / VBA
 Reverse engineering ofAvaya Telephony reporting system
 Project leadership for MI aspects for new IBM workflow tool for the centre.
 On-site technical supportfor onshore staff (Digital Eagle)
 Winner of several quarterly awards including in last2 years for innovation, helping other staffand
performing other duties outside ofmy role
 Designing oftraining material /STOP guides and deliveryof training
 Forecasting analysis and trend models for very high level reviews
 BudgetForecasting & KPI reporting for all UKRBB centres
 Instrumental in process changes thathave had a positive impacton our customers
Registration Support Analyst | npower
Birch House, Oldbury | March 2005 – May 2005
Key Achievements:
 Reconciliation of business accounts for utility bills and booking meter readings
 Complaints handling
 Calculating estimated consumption for gas and electricity
 Registration and control ofdata flow reports
Training Needs Analyst | egg.com
Point North, Brierley Hill | March 2005 – March 2005
Centre for responding to secure messaging queries and complaints from customers in relation to Egg
credit card accounts.
Key Achievements:
 Commenced employmentas a secure messaging specialistmoving to QA agentrole.
 Progress to Associate Trainer and trained to BTEC in Training Needs and Analysis
 Produced training documents and guides for new starters and existing staff - utilised by Head Office in
Derby
Billing Analyst | npower
Birch House, Oldbury | April 2002 – March 2003
Key Achievements:
 Manual Billing reconciliation for Business accounts
 Process flow analysis

2. Key Skills
 Expert level in MS Excel / MS Access / Visual Basic coding / Avaya Telephony / PowerPoint / Adobe
Photoshop /Autodesk 3D Studio Max
 Big Data / Teradata Data Warehouse (SQL)
 Excellent attention to detail and able to decipher complexspreadsheets and databases
 Critical eye for detail in identifying trends and exceptions
 Reverse engineering skills and coding
 Able to take the lead on projects and manage them to successful conclusion
 Ability to learn new software and always looking to improve skills
 Reportwriting
 Process improvement and automation
Personal Skills
 Currently working towards NVQ level 2 & 3 (Degree) in Business Administration
 Digital Driving Licence Accreditation
 Very approachable and able to manage myown time very effectively
 Flexible, can-do attitude and take pride in delivering output ahead of schedule
 Keen to share knowledge with others and have a genuine drive for making life easier for customers and
stakeholders alike
Education & Training
National diploma in Business Administration
NVQ Level 2 & 3 (on-going)
Cardiff University Accreditation
LCS Level 1a in LEAN
Egg.com, Point North, Brierley Hill
BTEC | Level 2
Training, Needs & Analysis (run by Prudential)
Lighthouse Media Centre, Wolverhampton
3D Animation | OCN Level 3
3D Studio Max (graphic design and computer animation)
Harry Cheshire High School, Kidderminster / Stourbridge College
5 GCSEs
Personal Interests
I spend mostofmy spare time with my family, building and animating objects with 3D software, listening
to music.
Preferred working locations
Birmingham (City Centre only), Dudley Metropolitan Borough, Worcester
I hold a clean driving licence.