1. Ricardo Pereira
Parkin House, Flat 11, Thesiger Road, London, SE20 7NJ
Mob: 07427 473 392 Tel: 0203 3021741 Email: ricardopereira72@outlook.com
PROFILE
Passionate, confident professional with a track record of delivering excellence in customer service. Strong
communicator with the ability to acquire product knowledge quickly. Highly motivated, offering excellent
customer service and aims to exceed customer expectations at all times. Demonstrates great partnership
working and collaboration with colleagues and other departments to provide a responsive and co-ordinated
service to customers. Supportive and enthusiastic team player, regularly contributing ideas for service
improvements.
KEY SKILLS / ATTRIBUTES
• Excellent customer service, communication and interpersonal skills
• Demonstrates strong team working skills, with the ability to work to tight timescales
• Acts as a positive role model and ambassador, enhancing the company’s reputation
• Meets challenges with confidence, maintaining high professional standards
• Strong organisational skills with a proactive flexible approach when managing change
• Strong problem solver with the ability to multi task and make sound decisions in a fast moving
environment
• Display energy and vitality in meeting targets through strong personal drive and motivation
• Flexible and supportive team player, capable of working under pressure
• Demonstrates meticulous attention to detail, and high levels of concentration and focus
• Passionate about customer service and their importance to the continuing success of the business
• Builds strong and positive rapport and professional relationships with customers
• Positively promoted services, products and key business messages to customers
• Pro-actively anticipated customer needs, cementing the relationship and building repeat business
CAREER HISTORY
RAISED FAMILY Aug 2003 – Present
RADISSON EDWARDIAN HAMPSHIRE HOTEL
(Leicester Square, London)
Mar 1999 – Aug 2003
Concierge And Porter
• Responsible for assisting guests with their luggage and other cases, ensuring they were carefully loaded
onto carriers and proceeded to show guests to their rooms after check in had been completed
• Helped guests with any difficult or heavy items, placing them in the appropriate areas in the room,
according to their wishes and demonstrated how the features of the room worked
• Advised guests on the full range of hotel facilities and provided details and information of other facilities
locally, including restaurants, bars, theatres and other places of interest
• Dealt courteously with any special requests from guests, from ordering taxis, booking theatre trips or
storing valuables and luggage until they were reclaimed
• Delivered food, drink and newspapers to guest’s rooms as well as running errands including taking and
collecting dry cleaning, showing great care for the guest’s property
• Organised car parking, ensuring vehicles were parked carefully and secured before returning keys
• Arranged for taxis to collect guests from the hotel and take them to their destination and return them
back to the hotel afterwards
• Took messages to guest rooms and answered their questions clearly and concisely
• Made reservations and booked tickets for guests and notified them when these were confirmed

2. • Communicated with guests, their visitors and colleagues in a polite and welcoming manner
• Maintained a smart appearance and acted as an ambassador for the hotel, portraying a professional and
smart image and ensured the guest’s stay was relaxed and enjoyable
• Responsible for moving and setting up equipment in the conference suite
• Worked individually using own initiative as well as part of a team, demonstrating a strong team work
ethic and spirit, flexibility and motivation
• Displayed high levels of professionalism when greeting guests and remained calm, polite and friendly
• Displayed a responsible attitude towards safe working practices coupled with a safety conscious
approach to work by following safety precautions
• Enjoyed working in a multi-tasking environment, demonstrating stamina and maintaining high levels of
fitness in order to carry out tasks professionally and quickly
• Complied to strict Health and Safety, Security, Welfare and Fire Safety procedures, policies and
standards
GARFUNKEL’S (London Victoria Station) Apr 1998 – Aug 2003
Kitchen Porter
• Responsible for cleaning the kitchen areas to high standards as well as general kitchen duties
• Cleaned down and thoroughly sanitised all working surfaces, using the cleaning products, ensuring no
residue was left
• Thoroughly cleaned all ovens, hobs and microwaves and ensured these were left ready for the next shift
of kitchen staff and Chefs
• Cleared down all linen items, towels and dishcloths and ensured these were bagged ready for collection
by the linen company
• Bagged up all recyclable items and categorised the kitchen waste products, taking these to the correct
collection points
• Proven ability to work in a pressurised environment working to tight timescales
• Worked individually as well as part of a team, demonstrating flexibility and self motivation
• Ensured that kitchen safety was diligently followed and hygiene procedures were maintained to an
exemplary standard
• Proven ability to work under pressure in a busy environment, as well as being prepared to help out the
rest of the team
• Gained excellent communication, interpersonal and time management skills
• Completed regular training on Health and Safety and First Aid in the Workplace, as well as Fire
Awareness and Food Hygiene
QUALIFICATIONS
• GCSE and A-Level equivalent, Dr. Angelo Augusto da Silva " Levada", Funchal Madiera, Portugal
TRAINING
• Fire training, London
IT SKILLS
• City and guilds ict diploma
• Competent in microsoft suite
ADDITIONAL INFORMATION / INTERESTS
• Fluent in English, Portuguese, Spanish and a sound understanding of French and Italian
References available upon request