1. Ricardo Mercado-Resume Page 1 of 1
Ricardo L. Mercado
(480) 238-9218
ricardomercadomd@yahoo.com
OBJECTIVE
Spanish speaking Phlebotomy Team Lead seeking a supervisor position that will allow me to utilize my skills,
education, and experience to; and the opportunity to lead exceptional phlebotomy teams while contributing
positively to a respectable laboratory organization.
EDUCATION
Scottsdale Community College, Scottsdale, Arizona September 2009 - December 2009
Basic Emergency Medical Technology Program Graduated with Honors
Pima Medical Institute, Mesa, Arizona July 2008 - October 2008
Phlebotomy Technician Program Graduated with Honors and Perfect Attendance
Nuestra Señora de La Paz University, La Paz, Bolivia January 1994 - December 1996
Medical Doctor in General Medicine January 1998 - December 2003
MEDICAL EXPERIENCE
Sonora Quest Laboratories/LSA Patient Service Center Team Lead March 2015 - Present
Actively responsible for an assigned PSC and provides direction, support, and mentorship for new and existing
employees. Experience in communicating between service centers, employees, and supervisors. Efficient in
phlebotomy skills, customer service, and patient process, quality assurance, and maintains compliance requirements;
while assisting in training, monitoring, and evaluating employees at various sites, as needed. Possesses the ability to
organize and solve problems in a high volume patient environment. Maintains positive and cohesive work place
processes a variety of specimens, draws blood on patients of all ages while utilizing various equipment and techniques,
triages patients, and manages supply needs.
Skills: Straight needle, butterfly and syringe collections for patients ranging from geriatrics to pediatrics. Proficient in Blood
Tolerance Tests, basic vitals, basic clerical duties, patient identification protocols,
specimen processing, quality control, supply inventory, monetary exchange, primary Spanish translator, capability to open and close
various PSC locations, travels to other PSC locations when needed, and aids in various computer functions.
Sonora Quest Laboratories/LSA Phlebotomy Technician 2 August 2010 March 2015
Maintains cohesive work place by rotating to area needing assistance, processes a variety of specimens, draws blood on
patients of all ages while utilizing various equipment and techniques, triages patients, and manages supply needs. Manage
supplies, ordering, and inventory. Perform biweekly mini audits, observations, training, and regulates the purchase orders
for PSC and corporate supplies.
Skills: Straight needle, butterfly and syringe collections for patients ranging from geriatrics to pediatrics. Proficient in Blood
patient identification protocols, specimen processing, quality control, oversees supply inventory, ordering, and stocking,
monetary exchange, primary Spanish translator, capability to close PSC location, travels to other PSC locations when needed,
and aids in various computer functions.
Sonora Quest Laboratories/LSA Phlebotomy Technician 1 November 2008 - February 2009
Knowledgeable and rotated in all positions at various Patient Service Centers and their front desks, processed specimens,
drawing blood, and triaged patients of all ages. Practiced high standards of customer service and quality assurance.
Manage supplies, ordering, and inventory.
Skills: Straight needle, butterfly and syringe collections for patients ranging from geriatrics to pediatrics. Proficient in Blood
ry in Care 360, basic clerical duties,
patient identification protocols, specimen centrifuging and aliquotting, and quality control.
C.E.M.E.S. Clinic Emergency Medical Doctor February 2004 - December 2004
Managed and facilitated basic medical care and surgical procedures for patients of all ages and illnesses; regularly assigned
to 30 beds, performed as the first or second assistant in all surgical procedures, and aided in postsurgical and recovery
department.
Skills: Prescribed medications, sutures, follow-up on treatments, analyzed test results, pain management, vitals, pre-op
examination, admit patients, diagnose patient ailments, and manage overall health of patients.
PROFESSIONAL ORGANIZATIONS & CERTIFICATIONS
American Medical Technologist Registered Phlebotomy Technician March 2012 - March 2015
American Heart Association CPR & First Aid Certified October 2015 - October 2017
ADDITIONAL SKILLS
Computer knowledge, including Windows, Microsoft Word, Microsoft Excel, Microsoft Power Point, Graphic processing,
Internet applications and Email. Proficient in NetLims, Care360, QuestLab, and FormFox programs.
REFERENCES Available Upon Request