1. RHONDA L. FRAZIER
2129 Millstone Ln.
Monroe, NC 28112 rhondalfrazier@yahoo.com 704-226-3465 (cell)
Detail-oriented, dependable multi-tasker bringing a wealth of experience in performing general
administrative duties, including administrative, accounting, human resource and customer
service skills that will be fully utilized to contribute to office’s efficiency and productivity.
CORE SKILLS
☑ Excellent Communication Skills ☑ ​Admin. & Executive Support ☑ Website Maintenance & Updating
☑ Advanced in Microsoft Programs ☑ ​Filing & Records Management ☑ Graphic Design & Print Layout
☑ ​Ability to learn new programs quickly ☑ Accounts Payables & Receivables ☑ Proofing, Researching & Auditing
☑ ​Customer Service & Order Processing ☑ H.R. Admin. Clerk Duties ☑ Quality Control & Inventory
☑ ​Front-Desk & Phone Reception ☑ Local Advertising & Marketing ☑ Develop custom reports & databases
☑ Cross-Trained in multiple Departments ☑ Managing several projects at once ☑ Typing 60+ WPM with 0 errors
☑ ​H.U.D. Reporting - YARDI ☑ Rent Collection & Reporting ☑ Property Management
SELECTED ACHIEVEMENTS
▪ Double promotion from Support Services Clerk 3 to Support Services Clerk 5, which included cross-training in multiple
departments within 2 years of employment.
▪ Created, developed and maintained custom reports including employee data records, notices of expirations of
certifications and licenses, and FMLA tracking reports on all eligible employees, leaves and absences.
▪ Maintained and updated company website, which included monthly special events, 6 different monthly centers’
activities calendars, Food For Seniors menus and monthly Desk Audits.
▪ Promoted from Customer Service Representative to Branch Operations Manager in 6 months.
▪ Received award for Highest Customer Satisfaction in the country for December 2001.
▪ Developed strong leadership and communication skills as demonstrated by high-level of performance by crewmembers.
▪ Facilitated interviews, conducted orientations, implemented training regimens for the crew.
▪ De-escalation of upset clients, both in person and through telephone skills.
▪ Credit Bureau research in databases and microfiche,
▪ Created programs in Lotus for scheduling, forecasting, quoting and other financial reporting.
▪ Supervised various Quality Control duties and assisted in the implementation of ISO 9000 Certification.
RELATED EMPLOYMENT HISTORY
Support Services Clerk 5: Terrebonne Council on Aging, Houma, LA 9/2014 - 12/2016
Customer Service: Manpower, Johnson Diversity, Watertown, WI 5/2003 - 10/2007
Branch Manager: Alamo Neighborhood Rent-A-Car, Madison, WI 5/2000 - 2/2002
Admin Assistant: Staff One Services, Milwaukee, WI FT Temporary 9/1999 - 3/2000
Collections Clerk: Olsten Staffing, First Star Home Mortgage, Milwaukee, WI FT Temporary 11/1998 - 9/1999
Administrative Assistant: W. Haut Specialty Company, ​Menomonee Falls, WI 5/1995 - 8/1997
EDUCATION
Oak Creek Senior High School ~ Diploma 1991
Oak Creek, Wisconsin