1. Rhona Ann Malapascua
Dubai, United Arab Emirates
056-690-0830
malapascua_rhonaann@live.com
Job Objective:
To obtain a position that will utilize my earlier experience and knowledge by contributing to the
progress and advancement of the company.
Work Experience/s:
Administrative cum Sales Executive May 2012 – October 2014
United Designers LLC (Al Tamimi Investments LLC)
Dubai, UAE
Reports directly to the CEO.
Reviews incoming correspondence; initiates replies as appropriate; routes matters requiring
action by staff or other organizations and follows up to ensure actions are completed.
Reviews outgoing correspondence, edits for procedural and grammatical accuracy, conformance
to general policy and factual correctness; advises writer of problems needing attention.
Type correspondence, memos and presentations, prepare presentation and meeting materials;
copy, collate, bind.
Transcribes minutes of meetings, hearings, dictation, dialogue, and produces document in draft
and final format.
Maintain executives’ calendar, schedule all meetings and conference calls, field e-mails and
phone calls requesting meetings, handle meeting conflicts and prioritization issues
Maintain filing system, correspondence, documents and personal files for executives
Prepare and process documents.
Open and distribute executives’ mail, sort and prioritize; arrange messenger and overnight
package services.
Greet each customer and fostering a friendly atmosphere. Find out the customer's needs,
recommending, selecting and helping them to locate the right merchandise.
Attract, engage, and motivate the customer towards making a purchase.
Describing a product's features and benefits and demonstrating as well the use and operation of
the product. Process repair or alteration of merchandise and also take place on special orders
upon customer’s needs.
Handles and organize various forms of payment and processes refunds, exchanges and voids.
Maintain sales records and account reconciliation.
Complete price changes or markdowns on seasonal or damaged items by changing the signs or
tags to reflect the current price. Arrange and display merchandise and keep area tidy.
Requisition of new stock and making barcodes.
Excellence in using POS.
Receives calls and greets visitors, takes and relays messages, responds to requests for
information; provides information or directs caller/visitor to appropriate individual.
Performs HR, Administrative and Accounting duties.
HR Assistant March 2012 – May 2012
CNTEL Events Media Production
Dubai, UAE
Reviews outgoing correspondence, edits for procedural and grammatical accuracy, conformance
to general policy and factual correctness; advises writer of problems needing attention.
Maintains and creates files or record keeping systems. Sorts, labels, files and retrieves
documents, or other materials.
2. Type correspondence, memos and presentations, prepare presentation and meeting materials;
copy, collate, bind.
Assist HR/PRO manager with Visa & Medical processing procedures.
Prepare all itineraries.
Excellence in using WPS.
Prepare and review budget, quotation, invoices, and other accounting documents.
Processed all new hire, benefits, leave, termination, and payroll paperwork.
Responsible in issuing Certificates (NOC, Salary Certificates, Employment Certificates, etc.)
Responsible in updating and monitoring all type of leave of the employee’s (Annual, Personal,
Emergency and Sick Leave), attendance records (Absents and Late). Monitored Company License
and ID’s (Company License, Vehicle License, Ministry of Health License, Ministry of Labor
License, Employee’s Emirates ID, Labor Card, Visa, Contract, etc.).
Administrative Assistant April 2010 – February 2012
Pilipinas International Marketing Service, Inc
Ortigas, Philippines
Reports directly to the Vice President.
Maintain executives’ calendar, schedule all meetings and conference calls, field e-mails and
phone calls requesting meetings, handle meeting conflicts and prioritization issues
Maintain filing system, correspondence, documents and personal files for executives
Prepare and process documents.
Open and distribute executives’ mail, sort and prioritize; arrange messenger and overnight
package services.
Reviews incoming correspondence; initiates replies as appropriate; routes matters requiring
action by staff or other organizations and follows up to ensure actions are completed.
Reviews outgoing correspondence, edits for procedural and grammatical accuracy, conformance
to general policy and factual correctness; advises writer of problems needing attention.
Type correspondence, memos and presentations, prepare presentation and meeting materials;
copy, collate, bind.
Transcribes minutes of meetings, hearings, dictation, dialogue, and produces document in draft
and final format.
Achievements
• Finishing Course for Restaurant and Coffee Shop Services Leading to Food and Beverage Services
NC III, 2011 (Technical Education and Skills Development Authority Passer)
• Finishing Course for Call Center Agent NC II, 2010 (Accredited by TESDA)
• Developed and Defended - The Effects of Night Reading on Comprehension, 2008
Educational Background
Collegiate First Asia Institute of Technology and Humanities
Education for Fast Changing World
Bachelor of Arts in Psychology, 2006 – 2010
Capabilities
• Efficient in using MS Office Tools such as Word, Power Point, Excel and knowledge in the POS.
• Efficient in using the Internet.
• Excellent written, verbal communication and presentation skills with an eye for detail.
• Able to learn and apply quickly and effectively.
• Hardworking and able to work in a fast-paced environment and handle multiple tasks concurrently.
• Creative ability to solve unusual or difficult problems when logical methods have failed.
• Demonstrated ability to meet deadlines, and set priorities.
• Demonstrated ability to quickly diffuse heated customer situations.
• Extremely productive in a high volume, high stress, environment.
• Highly motivated individual, team player, with a tendency for leadership when possible
