For the complete report, get in touch with us at: info@netscribes.com Abstract : Netscribes’ latest market research report titled IT Managed Services in India 2015 describes the dynamics of managed IT service usage in India. IT managed services involves the outsourcing of various IT activities to an external managed service provider or MSP. It benefits the client organization to focus more on their core business operations rather than internal IT operations. IT managed services market in India is characterized by growing adoption of emerging technologies including cloud, mobility and big data and various services include infrastructure management, security management, network management, remote services management, among others. Demand for IT managed services is driven by India’s dominance in capturing a major share of the global IT services sector, coupled with need for specialization and cost reduction. Outsourcing of IT services results in 20-30% cost reduction depending upon the type of service outsourced. However, security and privacy concerns continue to be a challenge for IT managed service providers, since many organizations are apprehensive about sharing vital and confidential information. It also results in depending upon third-party service providers, which is viewed as a threat to effective management control. In future, with proper targeting of channel partnerships and further integration of cloud capabilities, IT managed services will be able to fully capitalize on opportunities present in different industry verticals. Table of Contents : Slide 1: Executive Summary Macroeconomic Indicators Slide 2: GDP at Factor Cost: Quarterly (2011-12 – 2014-15), Inflation Rate: Monthly (Jul-Aug 2013 – Nov-Dec 2013) Slide 3: Gross Fiscal Deficit: Monthly (Feb 2013 – Jul 2013), Exchange Rate: Half Yearly (Apr 2014 – Sep 2014) Slide 4: Lending Rate: Annual (2011-12 – 2014-15), Trade Balance: Annual (2010-11– 2013-14), FDI: Annual (2009-10 – 2012-13) Introduction Slide 5-13: Introduction Market Overview Slide 14-22: Market Overview – India Drivers and Challenges Slide 23: Drivers and Challenges – Summary Slide 24-27: Drivers Slide 28-29: Challenges Trends Slide 30-34: Trends Competitive Landscape Slide 35: Porter’s Five Forces Analysis Slide 36-39: Competitive Benchmarking Slide 40-59: Major Public Players Slide 60-83: Major Private Players Market Opportunities Slide 84-85: ITMS in Government Sectors Slide 86-87: ITMS in BFSI Slide 88-90: ITMS in Retail Slide 91-92: ITMS in Healthcare Slide 93-95: ITMS Channel Partners Strategic Recommendations Slide 96-97: Recommendations Appendix Slide 98: Key Ratios Description Slide 99: Sources of Information

1. IT Managed Services – India
April 2015

2. 2IT MANAGED SERVICES IN INDIA 2015.PPT
Executive Summary
Drivers:
Market
Overview
Drivers and
Challenges
Competitive
Landscape
 IT Managed Services in India was valued at x1 in 20--
 Key ITMS services in India are infrastructure management services, managed security services,
managed network services, and managed data center services
 Recently, remote managed services has gained traction in India
Challenges:
 Privacy and security
 Dependency on MSP’s
 IT service sector
 Need for specialization
 Need for cost reduction
 Cloud computing, big data and mobility
services
Trends
 Growth of managed email services
 Shift towards specialization
 Growth of customized and tailor-made IT managed services
 Service Pricing Models
Major Players
Player A Player B Player C
Player D Player E Player F

3. 3IT MANAGED SERVICES IN INDIA 2015.PPT
•Macroeconomic Indicators
•Introduction
•Market Overview
•Drivers and Challenges
•Trends
•Competitive Landscape
•Market Opportunities
•Strategic Recommendations
•Appendix

4. 4IT MANAGED SERVICES IN INDIA 2015.PPT
SAMPLEManaged Services Market Insights – User Perspective
• Text
• Text
• Text
Service Level Agreement
Transition Time
Types of Products

5. 5IT MANAGED SERVICES IN INDIA 2015.PPT
•Macroeconomic Indicators
•Introduction
•Market Overview
•Drivers and Challenges
•Trends
•Competitive Landscape
•Market Opportunities
•Strategic Recommendations
•Appendix

6. 6IT MANAGED SERVICES IN INDIA 2015.PPT
In the highly competitive ITMS market vendors are
constantly revamping their strategies in order to survive
Market Overview – India
• Text
IT Managed Services Market – Size and Growth
n1
n2
n3
n4
n5
n6
0
100
200
300
400
500
20--20--20--20--20--20--
INR units
p1

7. 7IT MANAGED SERVICES IN INDIA 2015.PPT
•Macroeconomic Indicators
•Introduction
•Market Overview
•Drivers and Challenges
•Trends
•Competitive Landscape
•Market Opportunities
•Strategic Recommendations
•Appendix

8. 8IT MANAGED SERVICES IN INDIA 2015.PPT
Drivers & Challenges – Summary
Drivers
IT service sector
Need for specialization
Need for cost reduction
Cloud computing, big data and
mobility services
Challenges
Privacy and security
Dependency on MSP’s

9. 9IT MANAGED SERVICES IN INDIA 2015.PPT
Need for specialization Impact
Need for specialization in key segments of the IT managed
Services markets is driving the growth of this market
• Text
Managed Print Services
• Text
Managed Security Services
• Text
Managed Storage Services
• Text

10. 10IT MANAGED SERVICES IN INDIA 2015.PPT
•Macroeconomic Indicators
•Introduction
•Market Overview
•Drivers and Challenges
•Trends
•Competitive Landscape
•Market Opportunities
•Strategic Recommendations
•Appendix

11. 11IT MANAGED SERVICES IN INDIA 2015.PPT
SAMPLE
Public: Domestic Company – Company A
(1/4)
Key People
Products and Services
Company Information Offices and Centres – India
Corporate Address
Company A, Street A
City B
State C
Tel No. 91 124 7239
Fax No. 91 124 4734111
Website www.company.co.in
Year of Incorporation 1767
Ticker Symbol 123456
Stock Exchange ABC
Name Designation
Person A MD, CEO
Person B Director
Person C Director
Person D Director
Head Office
City B
Category Products/Services
Managed
Services
• Text

12. 12IT MANAGED SERVICES IN INDIA 2015.PPT
SAMPLEFinancial Snapshot Key Ratios
Financial Summary
Key Financial Performance Indicators
Indicators Value (dd/mm/yyyy)
Market Capitalization (INR mn) u
Total Enterprise Value (INR mn) v
EPS (INR) w
PE Ratio (Absolute) x
Particulars
y-o-y change
(2014-13)
2014 2013 2012 2011
Profitability Ratios
Operating Margin
Net Margin
Profit Before Tax Margin
Return on Equity
Return on Capital Employed
Return on Working Capital
Return on Assets
Return on Fixed Assets
Cost Ratios
Operating costs (% of Sales)
Administration costs (% of
Sales)
Interest costs (% of Sales)
Liquidity Ratios
Current Ratio
Cash Ratio
Leverage Ratios
Debt to Equity Ratio
Debt to Capital Ratio
Interest Coverage Ratio
Efficiency Ratios
Fixed Asset Turnover
Asset Turnover
Current Asset Turnover
Working Capital Turnover
Capital Employed Turnover
Public: Domestic Company – Company A
(2/4)
Improved Decline
Net Profit/LossTotal Income
0
5,000
10,000
15,000
20,000
-1,000
-500
0
500
a
R1
INR units INR units
20--
d
R4
20--
c
R3
20--
b
R2
20--
The company incurred a net loss of INR d units in FY 20--, as compared
to net loss of INR c units in FY 20--
The company reported total income of INR R4 units in FY 20--,
registering an increase of m% over FY 20--
The company earned an operating margin of f% in FY 20--, an increase
of g percentage points over FY 20--
The company reported debt to equity ratio of d in FY 20--, a decrease
of h% over FY 20--

13. 13IT MANAGED SERVICES IN INDIA 2015.PPT
SAMPLEKey Business Segments Key Geographic Segments
Business Highlights
Public: Domestic Company – Company A
(3/4)
0%
50%
100%
20--
Y4
X4
20--
Y3
X3
20--
Y2
X2
20--
Y1
X1 100%
50%
0%
20--
c4
a4 b4
20--
c3
a3 b3
20--
c2
a2 b2
20--
c1
a1 b1
NMLBA
Description News
Overview • Text
Products • Text

14. 14IT MANAGED SERVICES IN INDIA 2015.PPT
SAMPLE
TO
WS
Public: Domestic Company – Company A
(4/4)

15. 15IT MANAGED SERVICES IN INDIA 2015.PPT
•Macroeconomic Indicators
•Introduction
•Market Overview
•Drivers and Challenges
•Trends
•Competitive Landscape
•Market Opportunities
•Strategic Recommendations
•Appendix

16. 16IT MANAGED SERVICES IN INDIA 2015.PPT
• TextCitizen services
• TextSocial development
• TextDefense and security
• TextRevenue and taxation
• TextPublic healthcare
• TextPublic infrastructure
• TextDisaster management
ITMS in Government Sectors (2/2) – Opportunity Areas
IT managed service providers can come up with solutions
that address the requirements of the public sector

17. 17IT MANAGED SERVICES IN INDIA 2015.PPT
•Macroeconomic Indicators
•Introduction
•Market Overview
•Drivers and Challenges
•Trends
•Competitive Landscape
•Market Opportunities
•Strategic Recommendations
•Appendix

18. 18IT MANAGED SERVICES IN INDIA 2015.PPT
Strategic Recommendations (1/2)
Effective strategies such as partnering with traditional infrastructure companies, coupled with a
strong region specific market penetration plan will drive sales for the vendors in ITMS market
•Text •Text
Partner with traditional infrastructure
management companies
Target specific regions

19. 19IT MANAGED SERVICES IN INDIA 2015.PPT
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