HDCloud can work for you as a: - Help desk system - Customer support system - Complaint management solution - Job, inquiry or request tracker - Work order & task management system - Follow-up & mini CRM platform - Call center application for inbound/outbound services - Approval & notification system - Service request system - Tracking & field service management system You can use it internally for your staff, for your customers or as an effective communication tool for your business partners or suppliers.

1. Welcome to HDCloud!
An all-in-one customer support &
service management software

2. • Help desk system
• Customer support system
• Complaint management solution
• Job, inquiry or request tracker
• Work order & task management system
• Follow-up & mini CRM platform
• Call center application for inbound/outbound services
• Approval & notification system
• Service request system
• Tracking & field service management system
HDCloud is a
platform that
can be used as:

3. HDCloud lets you keep track of the communication
between you, your customers & business partners
in 1 place ::
Emails
Phone
Live Chat
Fax
WhatsApp
Website Forms

4. Never miss an email | No email clutter
Automatically turn customer emails into
cases; each with an owner, priority, and
status. A unique support email address lets
your customers easily reach you.
Track phone calls too
Manage phone-based cases alongside
email, social, and chat. Easily search to see if
you are talking to an existing customer so
you can respond faster and more accurately.
Chat in real time
Interact with customers in real time, directly
from your website. Add a HDCloud chat
window or easily integrate with other chat
tools like Olark, SnapEngage, or LiveChat.
Moderate from 1 dashboard
Have a complete overview of your
communications from a single dashboard.
Generate reports, statistics & get insights
on your customer issues.

5. Thinking of how to increase Customers & sales? HDCloud can help
• Provide innovative customer support
& gain customer loyalty
• Save administrative costs. Save time
& increase flexibility
• Make your products better & your
support team even better
• Fast & efficient resolution of
customer problems
• Deliver quality customer service via
different channels
• Retain customers by professional
approach

6. • Real-time access to customer information, history & details of
customer issues
• Develop an efficient support team & process
• Provide a modern tool to your staff

7. A professional
tool to provide
professional
customer
support
With HDCloud, you can:
• Work remotely from anywhere & anytime
• Work together on customer issues
• Keep track of your work by status, notes & alerts

8. Deliver
quality
service on
time
Delight your customers
Simple customer service software that scales with your
business. HDCloud makes it easy to deliver an unrivalled
customer support experience.

9. Solve problems,
Provide service,
Deliver quality.
Get HDCloud
www.osbiz.net | info@osbiz.net | UAE +9715 66222 577 | US: +1 646 571 8816