Commercial Non-Life Insurance Brokers in Northern, Central and Eastern Europe

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Commercial Non-Life Insurance Brokers in Northern, Central and
Eastern Europe
Published on July 2012

Report Summary

Commercial Non-Life Insurance Brokers in Northern, Central and Eastern Europe and the BrokerBASE' that accompanies it
investigate the importance of brokers in the distribution of non-life insurance for businesses in 12 countries of this European region.
Brokers are the most important single distribution channel for this industry in the region, and Finaccord's research indicates that fees
and commissions earned by brokers from commercial non-life insurance in Northern, Central and Eastern Europe were worth about
EUR 2.76 billion in 2011. Moreover, brokers are increasing their share of this market in most countries, often at the expense of tied
agents, and are expected to continue growing their overall share in future, in spite of the challenging economic circumstances.

This report first provides unique data for the size, segmentation and growth of the commercial non-life insurance market itself in
Austria, the Czech Republic, Denmark, Finland, Germany, Norway, Poland, Romania, Russia, Sweden, Switzerland and Turkey. It
then quantifies the share of this market that is intermediated by brokers and ranks the leading brokers in each country according to
their revenues from commercial non-life insurance, excluding income from other activities. This analysis is based on an investigation
covering some 230 brokers across the region, making it by far the most detailed and comprehensive study of this market ever
published and building upon Finaccord's original report on the subject published in 2009.

Key features of this research include:

- analysis of market size, growth, segmentation and trends for commercial non-life insurance premiums: how much is the underlying
insurance market worth in this region'

- quantification and forecast of the share of commercial non-life insurance premiums distributed by brokers, the revenues they earn
from commercial lines, and the importance of this sector to brokers;

- identification of the top ten to 40 brokers in each country specifically for commercial non-life insurance business, with estimates for
the revenue they generate from this sector alone and their total employee numbers;

- detailed information concerning the structure of the broker market, including market concentration for the top three and top ten
brokers, the position of Aon, Ecclesia, Funk International, Marsh and Willis, and the role of networks or alliances;

- availability of an accompanying BrokerBASE' which provides key financial and other metrics for the brokers included in each
country, plus a convenient, supporting market data file, both in Excel format.

Table of Content

Table of Contents

Executive Summary

Commercial Non-Life Insurance Brokers in Northern, Central and Eastern Europe (From Slideshare) Page 1/14


Introduction
Regional Overview
' Austria
' Czech Republic
' Denmark
' Finland
' Germany
' Norway
' Poland
' Romania
' Russia
' Sweden
' Switzerland
' Turkey

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY
The region's commercial non-life insurance market was worth over EUR 50 billion in premiums in 2011...
...but declined between 2007 and 2011 in real terms
Brokers are the most important single distribution channel in this region...
...and distributed more than half of commercial non-life premiums in three countries
Over half of the EUR 2.76 billion commercial non-life insurance broking market is derived from Germany
Brokers' revenues rose in Poland due to increases in premiums, their share of premiums and commissions
Five strategic alliances account for more than a third of commercial non-life broking revenues
Brokers' revenues are expected to rise fastest in the region's four smallest markets

1.0 INTRODUCTION

What is this report about'
The focus is uniquely on commercial non-life insurance, excluding other types of business...
...and on brokerage, even where intermediaries can act as both agents and brokers.
Rationale
Methodology
Research program
Market data analysis
Forecasting methodology
Definitions
Premiums
Exchange rates
Abbreviations
BrokerBASE
Finaccord

2.0 REGIONAL OVERVIEW

Regulatory information



The European Commission is due to unveil Insurance Mediation Directive 2...
...in order to improve transparency and reduce conflicts of interest
...while new regulations are required in Russia to separate brokers from agents
Commercial non-life insurance market
The financial crisis dragged growth in commercial non-life insurance below the rate of inflation
Premiums rose fastest in Turkey in nominal values...
...while the Russian market shrank fastest in real terms
Germany accounts for nearly half of all commercial non-life insurance premiums in this region
Market maturity: high GDP per head means high premiums per head...
...so the long-term prospects for the developing countries in this region are good
MAT insurance ranges from below 2% to more than 25% of the total by country
Property insurance grew fastest between 2007 and 2011...
... while MAT was the only line to experience a decline in nominal terms
Commercial non-life insurance brokers
Brokers' share of commercial non-life insurance distribution
Brokers distribute 40% of premiums in this region...
...and their share rose in every country between 2007 and 2011 except for Denmark
Brokers are most important in the Czech Republic and Switzerland...
Brokers' revenue from commercial non-life insurance intermediation
Germany, Switzerland and Austria are the largest markets for brokers by revenue...
...though brokers' revenues fell fastest in Germany over 2007 to 2011...
...compared to an increase in Poland in excess of 10% per annum
Market concentration and the top five brokers in Northern, Central and Eastern Europe
Finland's small broker market means that it can only support a few major brokers
JLT International Network forms a rival to Aon, Marsh and Willis
Funk International operates in the three largest broker markets
Aon was the leading broker in seven out of 12 countries in 2011
Brokers' distribution strategies and specialisms
A third of brokers belong to an international network...
...led by Unison, UNiBA Partners and JLT International
Leading brokers rarely have a regional focus...
...though many more have particular expertise by product line or client sector
Very few brokers were found that could transact online
Future outlook
Romania and Russia are forecast to see the best growth in commercial non-life premiums...
...while Austria and Romania should see brokers increase their share of the market most...
...and the largest increase in revenues measured in absolute value should come from Germany

3.0 AUSTRIA

Introduction
There are two voluntary associations for brokers in Austria
The commercial non-life insurance market has shown resilience throughout the global economic crisis
Legal expenses insurance was the fastest growing segment between 2007 and 2011
Overview of brokers' presence in the distribution of commercial non-life insurance



Brokers have overtaken company sales forces in the distribution of commercial non-life insurance
Future outlook
Brokers' income will benefit from both a rise in premiums and a gain in market share
Competitor trends and specialisms
The concentration of the broker market in commercial non-life insurance has slightly increased
JLT bought a stake in GrECo International in 2010 while Südvers made an investment in Koban
VMG-Erste BankVersicherungsmakler is a significant player in commercial non-life insurance
Brokers' distribution strategies
While most brokers operate nationwide, a few are regional specialists
Face-to-face transactions remain the norm in the Austrian commercial non-life insurance market
Several large brokers are members of international broker networks
Domestic broker networks are not common in Austria

4.0 CZECH REPUBLIC

Introduction
Aon, Marsh and Willis set up an additional broker association in 2011
The market is still affected by the economic slowdown
Motor and MAT insurance contracted over 2007 to 2011
Brokers gained market share between 2007 and 2011
Future outlook
Brokers' growing share of the market should offset a decline in premiums in real terms
Market concentration has increased since 2007
Whilst multinational broker Aon Central and Eastern Europe leads the market...
...domestically-owned Renomia and Insia also have strong positions
Brokers operate mostly nationwide and without any particular specialism
Two brokers use online distribution in addition to face-to-face sales

5.0 DENMARK

Introduction
Commission payments were replaced by fees in 2011
After a slowdown in 2010 the market returned to growth in 2011
MAT insurance decreased significantly
Brokers' share of commercial non-life insurance shrank between 2007 and 2011
Future outlook
Brokers' revenues will rise modestly due to an increased market share



The top three brokers account for 50% of the total market
Two big global brokers lead the market for commercial non-life insurance in Denmark...
...though Danish-owned Dahlberg holds third place
Danish brokers operate nationwide and mostly have no particular specialism
Offline distribution remains the norm in the Danish commercial non-life insurance market
Broker alliances are an important feature of the Danish market

6.0 FINLAND

Introduction
The Finnish supervisory authorities banned insurance brokers' commissions in 2005
The market experienced slow growth between 2007 and 2011 in real terms
Legal expenses experienced the fastest growth of all major lines of insurance over 2007 to 2011
Brokers have only a very small share of the total market
Future outlook
Brokers' income is set to rise swiftly but from a low base
The top ten brokers account for nearly 94% of the total market
International brokers are predominant
Most brokers have no particular specialities
Finnish brokers only distribute offline
Just one broker is part of an international network
Broker alliances are not a feature of the Finnish market

7.0 GERMANY

Introduction
The ban to pass on broker commissions to clients may be dropped in the near future
Premium volumes in commercial non-life insurance grew slowly between 2007 and 2011...
...with property insurance registering the highest growth rate
Brokers are much more significant in commercial lines than in personal lines
Future outlook
Brokers' income will rise as they gain market share in a slowly growing market
The market is not characterised by a high degree of concentration
Aon Jauch & Hübener took over TUI Insurance Services in 2010...



while Gossler, Gobert & Wolters expanded through the acquisition of Büttner & Richter
Brokers commonly operate on a nationwide basis although some can be said to have a regional focus
The establishment of inex24 and BrokingX might transform the distribution of commercial non-life insurance
Most of the largest 40 commercial non-life brokers are part of an international broker network
Artus and Martens & Prahl are classified as companies rather than broker networks
Brokers often work with professional associations to sell professional indemnity insurance

8.0 NORWAY

Introduction
Norway's authorities have banned commissions for most lines of business
Property and MAT insurance account for over half of the total market
Motor insurance was the fastest growing business line between 2007 and 2011
Norway's brokers have gained market share in recent years
Future outlook
Brokers' income is set to rise only slowly in real terms
The commercial non-life insurance market is controlled by a few large brokers
Global brokers lead the Norwegian market
A number of acquisitions have taken place in recent years
Marine and energy-related insurance are the most important sources of brokers' income
Offline distribution remains the norm
A number of brokers are members of international broker networks
Domestic broker networks are not a feature of the Norwegian market

9.0 POLAND

Introduction
Over 1,800 brokers were active in Poland at the end of 2010
The market for commercial non-life insurance was not strongly affected by the financial crisis
Legal expenses insurance was the fastest-growing line of insurance over 2007 to 2011
Tied agents dominate the market for non-life insurance
Future outlook
Brokers' income will rise primarily from a gain in market share
Market concentration is comparatively low
Mentor is the largest Polish-owned broker in the market
Aon acquired Dom Brokerski Progres in 2009



Polish brokers operate nationwide
Face-to-face business remains the norm for Polish brokers
A small number of brokers are part of international broker networks
Domestic broker networks are not a feature of the Polish market
Nord Partner works with trade associations in the logistics sector

10.0 ROMANIA

Introduction
The number of active brokers has increased rapidly in recent years
The market was strongly hit by the financial crisis but recovered in 2011
Liability insurance was the fastest growing segment between 2007 and 2011
Brokers are the most important distribution channel for non-life insurance
Future outlook
Brokers are expected to distribute more than half of commercial non-life insurance premiums by 2015
The top ten brokers hold 50% of the total commercial non-life insurance market
Foreign penetration is very substantial in the Romanian market...
...with brokers owned by banks and car manufacturers playing an important role
Several brokers specialise in commercial motor and fleet insurance
Online distribution is not used by Romanian insurance brokers
Only a minority of brokers belongs to an international network...
...and domestic networks are not significant

11.0 RUSSIA

Introduction
Russian legislation regarding the status of intermediaries is undergoing major changes
The market for commercial non-life insurance fell in real terms between 2007 and 2011
Motor insurance grew faster than property insurance between 2007 and 2011
Brokers have only a small share of the commercial non-life insurance market
Future outlook
Brokers' revenues will rise due to an increase in market share and in the underlying insurance market
The Russian market is clearly divided between a few big and many small brokers
Malakut is the largest Russian-owned broker in the commercial non-life insurance market
Distribution strategies
Russia's top ten brokers focus entirely on large companies



Atom Broker deals exclusively with nuclear risks
Online distribution is not used by Russian brokers
Only two brokers are members of international broker networks
Domestic broker networks are not active in Russia

12.0 SWEDEN

Introduction
The number of insurance intermediaries has increased significantly since 2006
The Swedish insurance intermediary market is under scrutiny by the authorities
Property insurance accounted for over half of all premiums in 2011
Motor insurance was the fastest growing business category between 2007 and 2011
Brokers gained market share between 2007 and 2011
Future outlook
Both the commercial non-life insurance market and brokers' share of it are expected to rise
The top ten brokers have gained market share in recent years
Three international brokers lead the market...
...though Söderberg & Partners is rapidly gaining market share
Swedish brokers operate without any particular specialism
Online distribution is not yet a feature of the Swedish commercial non-life insurance market
Many brokers are members of international broker networks
Domestic broker networks are not common in Sweden
Aon, Marsh and Willis all hold significant partnerships for professional indemnity and fleet insurance

13.0 SWITZERLAND

Introduction
Registration with FINMA is compulsory for intermediaries
Premiums in commercial non-life insurance registered continuous growth between 2007 and 2011
Legal expenses insurance grew faster than property insurance between 2007 and 2011
Brokers are much more significant in commercial lines than in personal lines
Future outlook
Brokers' income will rise more from a gain in market share than from an increase in premiums
The top three brokers have extended their market share in recent years
Kessler maintains its leading position in the commercial non-life segment
ARISCO was formed in 2011 through the merger of two other brokers



While most brokers operate nationwide, a few are regional specialists
One broker can accept online transactions for commercial non-life insurance
Domestic broker networks are not common in Switzerland
Several brokers have struck up partnerships with professional or trade associations

14.0 TURKEY

Introduction
In 2011 there were 81 insurance brokers active in Turkey
Property insurance accounts for over 50% of the total market
All lines experienced strong growth between 2007 and 2011
Agents dominate the non-life insurance market in Turkey
Future outlook
Brokers' revenues will rise primarily due to an increase in market share
The top ten brokers control over 80% of the broker market
Marsh and Aon are the leading brokers in Turkey
In Turkey brokers operate nationwide and are generalists
None of the top ten brokers have an online transaction capability
Many Turkish brokers are members of international broker networks

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY
1.0 INTRODUCTION
2.0 REGIONAL OVERVIEW
Commercial non-life insurance gross written premiums in Northern, Central and Eastern Europe, 2007 to 2011
Commercial non-life insurance gross written premiums in Northern, Central and Eastern Europe, 2007 to 2011 (table)
Compound annual growth rates for commercial non-life insurance in Northern, Central and Eastern Europe, in nominal values
segmented by country, 2007 to 2011
Compound annual growth rates for commercial non-life insurance in Northern, Central and Eastern Europe, in real values segmented
by country, 2007 to 2011
Commercial non-life insurance premiums in Northern, Central and Eastern Europe segmented by country, 2011
GDP per capita compared to commercial non-life premiums per capita in Northern, Central and Eastern Europe, by country, 2011
GDP per capita compared to commercial non-life gross written premiums per capita in Northern, Central and Eastern Europe, by
country, 2011 (table)
Commercial non-life insurance gross written premiums in Northern, Central and Eastern Europe segmented by line of business, 2011
Compound annual growth rates in commercial non-life insurance premiums in Northern, Central and Eastern Europe, in nominal
values segmented by line of business, 2007 to 2011
Commercial non-life insurance premiums segmented by line of business and by country, 2011 (table)
Brokers' share of commercial non-life insurance premiums in Northern, Central and Eastern Europe by country, 2007 and 2011



Brokers' share of commercial non-life insurance premiums in Northern, Central and Eastern Europe by country, 2007 and 2011 (table)

Brokers' revenues from commercial non-life insurance premiums in Northern, Central and Eastern Europe by country, 2011
Compound annual growth rates for brokers' revenues from commercial non-life insurance in Northern, Central and Eastern Europe, in
real terms by country, 2007 to 2011
Brokers' revenues from commercial non-life insurance in Northern, Central and Eastern Europe by country, 2007 and 2011 (table)
Market concentration for top three and top ten commercial non-life insurance brokers in Northern, Central and Eastern Europe by
country, 2011
Market concentration for top three and top ten commercial non-life insurance brokers in Northern, Central and Eastern Europe by
country, 2011 (table)
Top five commercial non-life brokers' share of revenues for Northern, Central and Eastern Europe, 2011
Top five commercial non-life broker groups' share of revenues for Northern, Central and Eastern Europe, 2011
Top five commercial non-life broker groups' revenues, number of first-place rankings and top ten rankings in Northern, Central and
Eastern Europe, 2011 (table)
Distribution strategies of commercial non-life brokers in Northern, Central and Eastern Europe, 2012
International broker networks ranked by number of members in Northern, Central and Eastern Europe, 2012
Forecast change in commercial non-life insurance premiums, brokers' share of these premiums and brokers' revenue from
commercial non-life insurance in Northern, Central and Eastern Europe in real terms by country, 2011 to 2015
Forecast change in commercial non-life insurance premiums, brokers' share of these premiums and brokers' revenue from
commercial non-life insurance in Northern, Central and Eastern Europe in real terms, by country, 2011 to 2015 (table)
Comparison of growth in brokers' revenue from commercial non-life insurance in Northern, Central and Eastern Europe by country,
2011 to 2015
Brokers' revenue from commercial non-life insurance in Northern, Central and Eastern Europe by country, 2011 and 2015 (table)
3.0 AUSTRIA
Segmentation of the commercial non-life insurance market in Austria, 2011
Growth in the commercial non-life insurance market in Austria by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Austria by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Austria, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Austria, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Austria, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Austria, 2011
4.0 CZECH REPUBLIC
Segmentation of the commercial non-life insurance market in the Czech Republic, 2011
Growth in the commercial non-life insurance market in the Czech Republic by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in the Czech Republic by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in the Czech Republic, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in the Czech Republic, 2007, 2011 and 2015
(table)
Market concentration for commercial non-life insurance broking in the Czech Republic, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in the Czech Republic, 2011
5.0 DENMARK
Segmentation of the commercial non-life insurance market in Denmark, 2011
Growth in the commercial non-life insurance market in Denmark by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Denmark by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Denmark, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Denmark, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Denmark, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Denmark, 2011



6.0 FINLAND
Segmentation of the commercial non-life insurance market in Finland, 2011
Growth in the commercial non-life insurance market in Finland by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Finland by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Finland, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Finland, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Finland, 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Finland, 2011
7.0 GERMANY
Segmentation of the commercial non-life insurance market in Germany, 2011
Growth in the commercial non-life insurance market in Germany by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Germany by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Germany, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Germany, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Germany, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Germany, 2011
8.0 NORWAY
Segmentation of the commercial non-life insurance market in Norway, 2011
Growth in the commercial non-life insurance market in Norway by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Norway by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Norway, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Norway, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Norway, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Norway, 2011
9.0 POLAND
Segmentation of the commercial non-life insurance market in Poland, 2011
Growth in the commercial non-life insurance market in Poland by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Poland by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Poland, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Poland, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Poland, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Poland, 2011
10.0 ROMANIA
Segmentation of the commercial non-life insurance market in Romania, 2011
Growth in the commercial non-life insurance market in Romania by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Romania by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Romania, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Romania, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Romania, 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Romania, 2011
11.0 RUSSIA
Segmentation of the commercial non-life insurance market in Russia, 2011
Growth in the commercial non-life insurance market in Russia by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Russia by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Russia, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Russia, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Russia, 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Russia, 2011



12.0 SWEDEN
Segmentation of the commercial non-life insurance market in Sweden, 2011
Growth in the commercial non-life insurance market in Sweden by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Sweden by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Sweden, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Sweden, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Sweden, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Sweden, 2011
13.0 SWITZERLAND
Segmentation of the commercial non-life insurance market in Switzerland, 2011
Growth in the commercial non-life insurance market in Switzerland by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Switzerland by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Switzerland, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Switzerland, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Switzerland, 2007 and 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Switzerland, 2011
14.0 TURKEY
Segmentation of the commercial non-life insurance market in Turkey, 2011
Growth in the commercial non-life insurance market in Turkey by segment, 2007 to 2011
Size and growth of the commercial non-life insurance market in Turkey by segment, 2007 to 2011 (table)
Brokers' share of the commercial non-life insurance market and revenues earned from it in Turkey, 2007, 2011 and 2015
Brokers' share of the commercial non-life insurance market and revenues earned from it in Turkey, 2007, 2011 and 2015 (table)
Market concentration for commercial non-life insurance broking in Turkey, 2011
Market shares of commercial non-life insurance broking revenues of the top ten brokers in Turkey, 2011


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