The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.

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Analysis of the Argentinean and Chilean Contact Center
Outsourcing Services Market
Published on February 2013
Report Summary
The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011
and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for
companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering
measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share
and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service
type. The study period is 2011-2019; the base year is 2012.
Table of Content
Table of Contents
Introduction
Study Title, Research Team and Table of Contents
Executive Summary
Executive Summary
CRM BPO and CCO Market Overview
Market Overview
Total CRM BPO and Contact Center Outsourcing Services Market
Contact Center Outsourcing Services Market
Outsourcing Services
Outsourcing
The Last Word
Three Big Predictions
Appendix
Additional Information
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