1. Renu Kathait SharmaRenu Kathait Sharma
Mobile: 8380088902 / E-mail: renukatait@yahoo.com
- Delegated Operations - Service Delivery - Quality Assurance
- Process Enhancements - Client Communication - People Engagement
Challenging assignments in the fields of Service Delivery ~ Process Enhancements ~ Client
Relationship Management ~ People Management with leading organizations in BPO / ITES sector.
CAREER SKETCH
Offering nearly 6.4 years of total work experience in WholeSale Banking Operations which includes
Global Trade Finance, Cash Management Service and Merchant Services for large corporate
clients. A keen planner & doer with established track record of developing and fine-tuning delegated
Service delivery, Systems & Controls, and People Engagement schemes. Resourceful in acting as an
escalation gate to resolve critical knowledge issues with proven record of driving higher Service Delivery
Standards. Skilled in developing various training programmes for enhancing staff performance and quality
of Service Delivery. Proven people management and mentoring skills with the ability to train and
motivate cross cultural teams by optimizing their abilities in service delivery and Customer Relationship
Management.
PROFICIENCY FORTE
 Service Delivery along with People Management up-till delegated level
 Customer Communication Management
 Lead by example
 Quality Assurance with Training & Development
 Business acumen
CAREER HIGHLIGHTS
Since May’08 to Aug’14 BA Continuum Pvt. Ltd, Hyderabad
Team Developer
- Joined as a Process Associate and promoted to Team Developer role effective from Feb, 2013.
Oct’13 – Aug’14:
Team Developer - Global Trade Operations
 Providing Trade support to Bank Of America- Platinum South Asia Client.
 Working on various MT Messages using GBS and AWS platforms.
 Work flow management and Business reporting.
 Preparation of fund sheets and effecting payments after performing Due Diligence.
 Liaising with Branch for any clarification or assistance.
Nov’10 – Sept’13:
Team Developer - Managed Implementation
 Providing On-time Cash Management services to Large Corporate Clients across Globe for Bank
of America.
 Performing due diligence (AML) on all incoming request from LOB.

2.  Managing business Updates, Clarifications and subsequent Knowledge download to the Team.
 Spear heading capacity utilization of business, Risk reporting and business updates with External
and Internal Stakeholders.
 Providing KPI details to Management and relevant support functions.
Apr’10 – Oct’10:
Senior Associate - Loss Prevention
 Performing risk analysis on merchant terminal transactions, as per AML, CTF and compliance
regulations
 Identification & Monitoring of suspicious transactions and reporting.
 Blocking suspicious merchant trading.
May’08 – Mar’10:
Associate – Merchant Services
 Providing On-time terminal support services to US Merchants.
 Workflow management.
 Providing Business training and subsequent floor support to new hires.
CHIEF ACCOMPLISHMENTS:
 Completed Wholesale Banking Certification in Jan 2014.
 Distinction of training 4 batches on process and various business competencies.
 Increased process efficiency by devising and developing means of process controls (Designed
interactive interface for Knowledge Bank and 1-o-1 data base).
 Awarded with Gold (1), Silver (3), Bronze (2) and Super Star (1) Awards.
 Completed 2 Lean Projects with AHT reduction of 50 processing hours.
 Multiple stakeholder appreciations for managing various People Engagement activities.
ACADEMIC CREDENTIALS
 B. Com. from Delhi University.
CERTIFICATION
 Certification in Global WholeSale Banking Operations in Jan’14.
PERSONAL VITAE
Date of Birth : 5th
June 1985
Languages Known : English & Hindi
Address : Flat #904, Wing A, Mega polis Sangria, Maan Pune 411057.